To understand how we can help you get the right support at the right time we will need to talk to you about your situation. This is known as an assessment.
The assessment process is flexible depending on your needs and may be carried out by a range of social care professionals working together.
The assessment usually includes questions about:
Your personal circumstances, the problems you are having that made you ask for help
What matters to you - your personal outcomes
What is stopping you from achieving those outcomes and what could be the solutions
Risks to you or to other persons if those outcomes are not achieved
Your personal strengths and capabilities
The assessment is a snapshot of you and your needs at any given point in time. It can be repeated at any time.
You are entitled to have an advocate or someone to support you if you need help to answer these questions.
After the assessment, we will work with you to agree what type of support would suit you best, when and how often you would like that support.
Changes in Circumstances
Your needs or circumstances may change in the future. That is why we will review your plan on a date agreed with you and check regularly that it meets your needs.
These checks normally take place:
After the first 4-6 weeks
Once a year
Whenever you let us know your needs have changeD
Let us know at any time if your situation changes so we can adapt your plan and make sure you get the right help.
We will ask for your permission to share personal information you have given about yourself with other health and social care professionals who will be involved in your care.
Rest assured that:
Your information will be shared responsibly and safely
Sharing information in this way will stop you having to repeat your story to different people at different times
It will help you to get the support you need as quickly as possible
You have the right to say no if you do not want to share your information.
Request an Assessment
If you think you or someone you know might need care services, you can complete a Request for an Assessment form:
Or please contact us to ask for an assessment:
Tel: 01446 700111
You can make a referral for someone who you think might need help and care. We will need to ask you some questions about that person:
General details, such as name, address, date of birth and age
Reason for contact
Medical/mental health history
How to contact the person
You do not need to know everything about the individual before you contact us and let us know about your concerns.