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SCRUTINY COMMITTEE (CORPORATE RESOURCES)

 

Minutes of a meeting held on 24th January, 2012.

 

Present:  Councillor J.F. Fraser (Chairman); Councillors G. John, Mrs. K.A. Kemp, Mrs. A.J. Moore, N. Moore, Mrs. A.J. Preston and Miss. S.J.C. Williams.

 

Also present:  Councillor Mrs. M. Randall.

 

 

816     APOLOGIES FOR ABSENCE -

 

These were received from Councillors Mrs. P. Drake, K. Hatton and E.T. Williams.

 

 

817     MINUTES -

 

RECOMMENDED - T H A T the minutes of the meeting held on 20th December, 2011 be approved as a correct record.

 

 

818     DECLARATIONS OF INTEREST -

 

No declarations were received.

 

 

819     MEMBER DEVELOPMENT STRATEGY, MEMBER INDUCTION PROGRAMME 2012 AND RELATED MATTERS (CX) -

 

The Operational Manager (Democratic Services) took Members through the report which contained details of the draft revised Member Development Strategy and related documentation as appended to the report.  All the matters before the Committee had been previously considered by the cross-party Member Development Working Group.  In addition to acknowledging links to the Council’s key corporate documents, particular regard had been given to the following areas and the need to meet the requirements of such:

  • the implications of the Local Government (Wales) Measure 2011
  • the inclusion of updated role descriptions and associated Core Competencies for Members
  • the provision of a clear framework for the undertaking of Personal Support and Development Interviews for Members
  • ensuring robust arrangements for monitoring/reviewing and delivering the overall Member Development Programme.

Further details in respect of the above were contained within the report.  The Operational Manager drew particular attention to the draft Member Induction Programme as shown at Appendix B to the report, indicating that he hoped the programme would have been finalised in time for its inclusion in the Candidates’ Pack.  Other examples as to the content of the Pack were contained within the report.  Discussion ensued on the proposal that Group Leaders nominate Member Mentors prior to the election itself (Appendix C to the report), Committee subsequently agreeing that the nomination of Member Mentors should in fact take place following the elections.  Members welcomed the introduction of Officer “Buddies” and were of the opinion that more detail (including a glossary of terminology) should be included in the Candidates’ Pack relating to the work undertaken within Directorates (e.g. Visible Services - refuse collection) together with contact names and telephone numbers.

 

As regards the pro-forma drawn up to assist Members in preparing an Annual Report, various comments were made relating to type of information that could / should be included therein.  Reference was made to the fact that, for example, only a certain number of Members could sit on various Committees (political balance restrictions, size of Committees, etc.) and the need to reflect that within the pro-forma so that constituents and others could better understand the role and responsibilities of individual Councillors.  How best to record constituency activity was also raised, one suggestion being that Members recorded the time spent on such duties rather than giving details of the specific issues raised. 

 

RECOMMENDED -

 

(1)       T H A T, subject to any revisions being made as a consequence of the above discussions,  the draft Member Development Strategy (including revised Role Descriptions), attached as Appendix A to the report, be endorsed.

 

(2)       T H A T the information set out in Paragraphs 9 and 10 of the report be endorsed for inclusion in the Candidates' Pack.

 

(3)       T H A T the draft Member Induction Programme, as set out in Appendix B to the report, be endorsed, subject to final arrangements being determined by the Chief Executive and Operational Manager (Democratic Services).

 

(4)       T H A T the provision of Member Mentoring and Officer "Buddies", as set out an amended Appendix C to the report, be offered to all Members following the 2012 election.

 

(5)       T H A T the Framework for Personal Support and Development Interviews for Members, as set out in Paragraphs 17 and 18 of the report, be endorsed.

 

(6)       T H A T the template for Members' Annual Reports attached as Appendix D to the report, subject to any revisions being made as a consequence of the above discussions, be endorsed.

 

(7)       T H A T the WLGA Framework for Member Development 2011 be recommended for adoption as part of the Council's approach to Member Development.

 

(8)       T H A T Group Leaders be requested to nominate Member Mentors after the May 2012 election, who would then be provided with appropriate training.

 

(9)       T H A T recommendations (1) to (8) above be referred to Cabinet on 1st February, 2012.

 

Reasons for the Recommendations

 

(1)       To provide for an updated Member Development Strategy and to meet the requirements of the Local Government (Wales) Measure 2011.

 

(2)       To agree the main elements of the Candidates' Pack, to be issued to all those standing in the 2012 election.

 

(3)       To enable officers to progress arrangements for the 2012 Member Induction Programme.

 

(4)       To facilitate the provision of Member Mentoring and Officer "Buddies".

 

(5)       To agree the framework for the holding of Personal Support and Development Interviews for Members.

 

(6)       To provide for the preparation by Members of Annual Reports in accordance with the Local Government (Wales) Measure 2011.

 

(7)       To support the provision of Member Development within the Council.

 

(8)       To facilitate the provision for nominated Members of relevant training.

 

(9)       To facilitate Cabinet consideration of the proposals.

 

 

820     REVENUE MONITORING: 1ST APRIL - 30TH NOVEMBER, 2011 (DFICTP) -

 

The projected outturn for the 2011/12 Revenue Budget was for a balanced budget as was the case with the Housing Revenue Account.  Details were contained within the report of anticipated net overspends in relation to Education and Schools and Planning and Transportation together with the ways in which those overspends would be met.  The position in respect of Economic Development and Leisure was largely attributable to the savings predicted as a consequence of the Leisure Centre Partnership project not having been achieved.  Further reports on that issue would be made to future meetings.  The Head of Accountancy and Resource Management drew particular attention to the situation within Social Services indicating that overall it was projected that the Social Services budget could result in a net overspend of £3.1m. in the current financial year.  A multi disciplinary project team and project board had been set up to address the situation within Social Services and the position would continue to be closely monitored. 

 

In response to queries as to the number of staff vacancies within Social Services and the current operational costs of maintaining a presence at Bryneithin, the Head of Accountancy and Resource Management undertook to provide Members of the Committee with the necessary information.

 

RECOMMENDED –

 

(1)       T H A T the position regarding the Council’s 2011/12 amended Revenue Budget be noted.

 

(2)       T H A T the Director of Social Services take the necessary action to bring expenditure in line with the base budget.

 

Reasons for recommendations

 

(1)       To be aware of the projected revenue outturn for 2011/12.

 

(2)       To bring Social Services expenditure in line with the base budget.

 

 

821     CAPITAL MONITORING: 1ST APRIL - 30TH NOVEMBER, 2011 (DFICTP) -

 

Details in relation to financial progress on the Capital Programme as at 30th November, 2011, were appended to the report.  The Head of Accountancy and Resource Management referred to the need for various adjustments to be made as outlined below:

 

Welsh Medium School, Llantwit Major - scheme projected to exceed budget by approximately £58,000 which it was proposed would be funded from the School Investment Strategy reserve. 

 

Pendoylan Church in Wales Primary School - Council to be requested to slip £33,000 into 2012/13.

 

Castleland Renewal Area Office Refurbishment - the 2011//12 budget to be reduced to £100,000.

 

Coldbrook Flood Risk Management - budget to be reduced to £2,000.

 

Llanmaes Flood Management - scheme withdrawn from the Capital Budget as prospective grant funding from the Welsh Government had not been forthcoming. 

 

Rural Local Regeneration Programme, Business Plan II - Cabinet and Council requested to approve the reprofiling of the budget as indicated in paragraph 10 of the report.

 

Barry Island Footbridge - the Welsh Government grant to be included in the 2012/13 Capital Programme.

 

Leisure Centre Refurbishment - Cabinet and Council requested to approve the slippage of £1,975,000 into 2012/13.

 

Details were also contained within the report of variances between actual spend to date and profiled spend in respect of those schemes having a value of over £500,000 and showing a variance of 20% or more.  Those schemes included projects pertaining to the Housing Improvement Programme, Castleland Renewal Area and the Vehicle Replacement Programme.  Appendix 2 provided non financial information on Capital Schemes with a budget of over £100,000. 

 

RECOMMENDED - T H A T the position in respect of the Council's 2011/12 Capital Programme be noted.

 

Reason for recommendation

 

To allow schemes to proceed in the current financial year.

 

 

822     THE IMPACT OF THE ECONOMIC DOWNTURN ON THE COUNCIL AND ITS SERVICES - UPDATE ON PROGRESS ON THE RECOMMENDATIONS (DFICTP) -

 

The Head of Accountancy and Resource Management provided the quarterly update on progress as indicated above.  In brief, progress was noted as

 

Recommendations

Progress to Date

Status

(4)       One of the measures to be to reduce senior management structures achieving a minimum saving of £200,000 by 2012/13.

Committee endorsed resolutions (1) – (4) of Cabinet Min. No. C1446 and asked Cabinet to amend resolution (5).

 

Cabinet subsequently agreed this Committee’s amendment (Min. No. C1483).

 

Ongoing

(5)       Where inflation exceeds 2%, Directorates' savings targets be increased accordingly.

This formed part of the Medium Term Financial Plan which was reported to Cabinet on 20th July 2011 and Scrutiny Committee (Corporate Resources) on 26th July 2011. 

Ongoing

(7)       On the strict proviso that mitigating actions identified in the Service Implications are implemented, the areas for savings as detailed at Appendix F to this report (of Task and Finish Group) be progressed by the relevant Directors and that the year indicated be regarded as the latest in which the saving could be realised.

Whilst many targets had been achieved and some targets were still in progress but expecting to meet the target required, both the Directorates of Social Services (Adult Services) and Environmental and Economic Regeneration (Leisure Centres) were not going to achieve all of the targets.  Details pertaining to both were contained within the report.

Ongoing

(9)       The Director of Finance, ICT and Property carry out the following and report back to Cabinet:

 

- Consider the merger of the schools IT service into the Council's ICT Division to achieve 10% savings.

 

- Review insurances within the Council to consider ways the Council can reduce the cost.

 

 

 

 

A report on the above was to be considered later in the meeting (24th January 2012).

 

 

Property insurance had been obtained at a lower price than renewal and the rate was available for five years.  £1m. cost avoidance saving over five years was on track.  Training had taken place for Highway staff to help defend the Council in Court as claims exceeded £1.25m. last year.  Council Liability Insurance was due to be retendered in April 2012.  

 

 

 

 

 

Completed

 

 

 

 

Ongoing

(10)     The Chief Executive carry out the following and report back to Cabinet:

 

- Consider an amalgamation of services for Cabinet Support, Scrutiny and Committee Services, Improvement and Development Team, Mayor's Office and Members' Services to achieve savings in the region of 10%.

 

- Review the Equalities Team in order to ascertain future savings and whether the responsibilities for the staffing aspects should transfer to the Human Resources Division.

 

 

 

The Head of Performance and Development submitted a report to this Committee on 20th December 2011 where it was agreed that the current arrangements for Equalities, Improvement and Democratic functions be continued.

 

 

As above.

 

 

 

 

Completed

 

 

 

 

 

 

 

 

 

 

Completed

(11)     The Director of Social Services incorporate within his Change Plan a review of the service areas under Business Management and Innovation and a review of the possibility of shared training on a regional basis.

The structure had been completed with the staff in post.  Those staff members in posts identified for deletion had been found alternative positions.  Work continued on a joint project with Bridgend for training with a draft structure being developed and further discussions were taking place in January 2012. 

Ongoing

(12)     The Director of Environmental and Economic Regeneration carry out the following and report back to Cabinet:

 

- Investigate the rationalisation of the service areas of Planning Policy and Transportation, Policy and Conservation, Road Safety and Public Transport to achieve savings.

 

- Investigate the rationalisation of the service areas for Urban Regeneration, Business Development and Town Management to achieve savings.

Both of the recommendations were currently underway.  Savings had been factored into this year’s savings from not filling posts and looking at other means of undertaking essential areas of work within the staff structure remaining.  Whilst savings were being made due to retaining vacant posts, the review had not been undertaken due to the need to implement the proposed senior management reduction changes in the first instance.  That process would have a bearing on the feasibility of the timescale of the review based upon the original recommendation.

 

 

 

 

 

 

Ongoing

 

 

 

 

 

 

 

Ongoing

(13)     The following areas be pursued by the Corporate Management Team:

 

- Eliminating non-essential expenditure (e.g. printing, publications, furniture, conferences, use of non-Council buildings for training purposes etc.).

 

 

- Developing a protocol for engagement of consultants and agency staff.

 

 

 

 - Seeking further ways to reduce the pay bill (e.g. voluntary reduction in working hour, use of the voluntary/third sector).

 

  

- Building upon the current work to develop a robust programme for workforce planning.

 

  

 

Financial Procedure Note introduced for use of Council / external facilities for events; project team established by ICT to introduce new print strategy from 2012/13; moratorium on non essential expenditure re-emphasised by CMT through the StaffNet. 

 

Protocol for use of agency staff developed by Internal Audit in place, including procedures for recording and monitoring; draft protocol for engagement of management consultants also developed and awaiting comments.

 

Progress was to be considered by individual services as part of the identification of target savings and a key factor within the progress of workforce planning within the Council. 

 

Information had been collated and a workforce plan would be presented by the Head of Human Resources in the near future.

 

 

 

 

 

Ongoing

 

 

 

 

 

 

 

 

 

 

 

Ongoing

 

 

 

 

 

 

 

 

 

Ongoing

 

 

 

 

 

 

 

 

Ongoing

(15)     The Director of Social Services engage with the Vale Council for Voluntary Services and Citizens Advice Bureau on their ideas for more efficient and effective involvement of the voluntary sector, eliminating any areas of duplication and identifying savings, as part of the new Social Services Change Plan and report back on progress in this regard to Scrutiny Committee (Corporate Resources).

The Social Services Change Plan work stream entitled “Co-production of Services” targeted engaging with the Vale Centre for Voluntary Services and Citizens Advice Bureau on their ideas for more efficient and effective involvement of the voluntary sector and working with the VCVS in order to identify overlaps in Council funding of third sector social care services (completion date March 2012).  Work was ongoing with the third sector to identify services and funding of services.  Work had progressed in relation to services for older people and was now starting in relation to adults with a learning disability. 

Ongoing

(16)     Equality Impact Assessments for each proposed area of saving be undertaken by the relevant chief officer.

Equality Impact Assessments were being prepared for each individual saving listed in Appendix E of the Cabinet report prior to implementation where relevant. 

Ongoing

(17)     Consultation is undertaken with the recognised trades unions.

The Change Forum had been set up to deal with the trades unions to help co-ordinate the consultation process and deal with cross-Directorate issues associated with the areas for savings. 

Ongoing

(18)     The Director of Finance, ICT and Property bring a regular quarterly monitoring report, commencing in June 2011, to Corporate Resources Scrutiny Committee on progress against the recommendations in the report.

This was the third of such reports. 

Ongoing

(19)

- An assessment of the continued need to obtain external legal advice in order to realise possible savings.

 

  

- Consideration to the sharing of services with other local authorities e.g. occupational health, training and development, health and safety.

 

 

The Director of Legal, Public Protection and Housing Services in conjunction with the Director of Finance, ICT and Property, was preparing a joint report for consideration by this Committee prior to the end of the municipal year.

 

Meetings had continued to take place with Bridgend to seek aspirational opportunities in occupational health.  Position to be reviewed in the new financial year  by the Head of Human Resources.

 

Ongoing

 

 

 

 

 

 

 

 

 

 

Ongoing

- Reviewing the Arts Development role and considering working with private partners or other local authorities.

 

- Revisiting the service area of Building Cleaning Services following the conclusion of the Housing Stock Transfer ballot.

Memorandum of Understanding signed with RCT, Bridgend and Merthyr on 23rd December 2011 with collaboration to commence 1st April 2012. 

 

An Options Appraisal was currently being undertaken and should be completed by the end of the current financial year.

Ongoing

 

 

 

 

 

 

Ongoing

 

The Head of Accountancy and Resource Management indicated that the next quarterly monitoring report would be made in April 2012.  In response to a question in relation to collaborative working he undertook to provide Members with details of all services which were currently being shared with other Authorities.  Discussion then ensued regarding the print strategy and savings achieved since its introduction.  The Head of Strategic ICT indicated that savings had already been made and that further savings, particularly in relation to consumables and power, would be achieved.

 

Following further discussion on the above and related matters, it was

 

RECOMMENDED –

 

(1)       T H A T progress to date be noted.

 

(2)       T H A T an update on the current position in relation to collaborative working be forwarded to all Members of this Committee.

 

Reasons for recommendations

 

(1)       To assist in monitoring the implementation of the approved recommendations of the Task and Finish Group.

 

(2)       To be aware of the current position.

 

 

823     POTENTIAL MERGER OF THE EDUCATION ICT TEAM WITH CORPORATE ICT (DFICTP) -

 

The Head of Strategic ICT indicated that a number of meetings had taken place between the respective Heads of Service involving members of staff from both teams, service accountants and members of the BPR team.  Although both Heads of Service agreed that a merger would help to improve service to schools and could generate some savings from doing so, they considered the level of savings to be insufficient to warrant a merger of the two teams at this time.  10% savings equated to approximately £190k. and would result in a reduction in service.  In addition to the other matters contained within the report, it was noted that the Education Consortium of which the Council was part would come into being in September 2012 and the provision of support services to schools was likely to be done at a regional or even national level in future.  It was considered fruitless, therefore, to merge the teams now only for them to be split apart in the future.  The provision of services at a national and regional level was also part of the ICT Strategy for Schools produced by the Association of Directors of Education for Wales (ADEW). 

 

Given the above, it was

 

RECOMMENDED - T H A T the reasons given above for not progressing with the merger be accepted.

 

Reason for decision

 

Having regard to the current situation.

 

 

824     SCRUTINY DECISION TRACKING OF RECOMMENDATIONS (DLPPHS) -

 

Having considered the progress made in respect of those uncompleted recommendations made during 2009/10, 2010/11 and the first three quarters of 2011/12, it was

 

RECOMMENDED -

 

(1)       T H A T the following actions detailed as completed in the report, or as updated at the meeting, be accepted:

 

15 February 2011

Min. No. 906 - Capital Monitoring: 1st April - 31st December 2010 (DFICTP) - Recommended

(2)       That reports in relation to the following be submitted:

  • Penarth Learning Community

Penarth Learning Community - considered on 8th November 2011, following a call-in. 

Completed

26 July 2011

Min. No. 289 - Draft Annual Report May 2010 - April 2011 (DLPPHS) - Recommended

That the draft Annual Report for the period May 2010 to April 2011 be approved as indicated above and submitted to the meeting of Council on 28th September, 2011.

Report received by Council on 28th September, 2011 (Min. No. 432 refers). 

Completed

13 September 2011

Min. No. 371 - Capital Monitoring: 1st April to 31st July, 2011 - Recommended

(3)       That Cabinet be notified that this Committee would not support the proposed transfer of £150k. from the Highway Maintenance budget unless assurances were received that all necessary works would be carried out.

Cabinet was notified by the Leader that the money was in fact being transferred from the Highway Structures budget and subsequently noted the Scrutiny Committee's comments (Min. No. C1453 refers).  Completed

11 October 2011

Min. No. 513 Five Mile Lane Highway Improvement Scheme Update (REF) - Recommended

That the Welsh Government be notified of the Committee's disappointment at the current lack of funding and any clarity as to the prospects of future funding for the Scheme, together with the view of the Committee that further development would take place in the area which would benefit from the improved transport links the Scheme would provide and the hope that the necessary funding would be made available at that time.

Response received from Carl Sargeant, Minister for Local Government and Communities on 22nd November 2011 as follows:

 

'Safety improvements to Five Mile Lane are included in the National Transport Plan (NTP).  I am in the process of prioritising the NTP and will announce the delivery plan in December'. 

Completed

Min. No. 515 - The Impact of the Economic Downturn on the Council and its Services - Update on Progress on the Recommendations of the Task and Finish Group (DFICTP) - Recommended -

(2)       That further reports be submitted to this Committee in respect of the following:

  • the reasoning behind it being suggested that 10% saving could not be made by the merger of the schools IT service into the Council's ICT Division (Rec 9).

 

 

 

Report considered earlier in the meeting. 

Completed 

  • the reasoning behind it being suggested 'that little value would be gained from merging Scrutiny, Cabinet and other teams (Rec 10).

Committee received an explanation on 20th December, 2011 and agreed that the current arrangements be continued. 

Completed

Min. No. 519 - Purchase of Timber and Wood Products (DFICTP) - Recommended

(2)   That Cabinet be requested to consider signing up to the WWF Bronze Pledge to stop the trade in illegal and unsustainable timber.

Cabinet requested a further report to assist in the consideration of the request (Min. No. C1491 2nd November 2011 refers).  That further report was considered by Cabinet on 18th January, 2012 when Cabinet resolved to sign up to the Bronze Pledge (Min. No. C1589  refers).

Completed

Min. No. 521 - Senior Management Reduction (Exempt Information - Paragraph 15) (HHR) - Recommended

(2)       That Cabinet be requested to consider amending resolution (5) to read 'That the proposals be amended to reflect the need for the Section 151 Officer to attend the Corporate Management Team in addition to the Monitoring Officer, both officers to attend to provide advice but not as part of the Council's Director (First Tier) Management Structure.'

Cabinet agreed to the amendment (Min. No. C1483, 19th October, 2011 refers). 

Completed

20 December 2011

Min. No. 742 - Initial Housing Revenue Account Budget Proposals 2012/13 and Revised Budget 2011/12 (Ref - Min. No. 647) - Recommended

That the recommendations of the Scrutiny Committee (Housing and Public Protection) be noted and forwarded to Cabinet and the Budget Working Party.

Cabinet noted the reference and referred it to the Budget Working Group (Min. No. C1581, 18th January, 2012 refers). 

Completed

Min. No. 745 - A Compact for Change Between the Welsh Government (WG) and Welsh Local Government (WLG) (CX) - Recommended

(1)       That Cabinet be notified of the concern expressed above in relation to Page 2, paragraph 3, that any collaborative arrangement resulting in either a reduction in service or quality or an increase in cost for the Vale.

Cabinet endorsed the concerns of the Scrutiny Committee (Min. No. C1590, 18th January, 2012 refers).  Completed

(2)       That Cabinet be notified of the concern expressed in relation to Page 2, paragraph 4, that any collaborative arrangements should be restricted to a 'regional footprint' comprising Cardiff and the Vale.

Cabinet endorsed the concerns of the Scrutiny Committee (Min. No. C1590, 18th January, 2012 refers).  Completed

(3)       That Cabinet be notified of the view that future collaborative arrangements should be on a voluntary basis or, if necessary, restricted to the area comprising the South Wales Police Authority rather than the Health Authority.

Cabinet endorsed the concerns of the Scrutiny Committee (Min. No. C1590, 18th January, 2012 refers).  Completed

Min. No. 747 - Initial Revenue Budget Proposals 2012/13 (DFICTP) - Recommended

(2)       That the initial revenue budget proposals for 2012/13 and the recommendations thereon from other Scrutiny Committees be noted and forwarded to Cabinet and the Budget Working Party.

Cabinet noted the reference and referred it to the Budget Working Group (Min. No. C1583, 18th January, 2012 refers). 

Completed

Min. No. 748 - Initial Capital Programme Proposals 2012/13 (DFICTP) - Recommended

(1)       That, having considered the reference from the Scrutiny Committee (Economy and Environment), Cabinet and the Budget Working Party be notified that this Committee would support a full options appraisal being undertaken on the A4055 from the Biglis roundabout to Southra Park Estate, Dinas Powys.

Cabinet noted the reference and referred it to the Budget Working Group (Min. No. C1584, 18th January, 2012 refers). 

Completed

(2)       That Cabinet and the Budget Working Party be requested to consider a specific reference being included in the Capital Programme to the Cross Common Road bridge (which had not been bid for at this time due to its being on a candidate site) given the condition of the bridge and the need to effect improvements (as a phased programme if necessary) and the possibility of external funding being made available in the future.

Cabinet noted the reference and referred it to the Budget Working Group (Min. No. C1584, 18th January, 2012 refers). 

Completed

(3)       That the Head of Financial Services update the Committee on the bid for the previously agreed scheme to install traffic lights on the Barry Dock Link Road.

Information e-mailed to all Members of the Committee on 22nd December, 2011.

Completed

(4)       That, given the desire to provide a safe learning environment and in the interests of cost effectiveness, Cabinet be requested to consider that the bid in respect of funding external repairs to Albert Road Primary School be afforded a higher priority than the Priority 4 currently awarded, a view being expressed that, if necessary, the bid relating to the installation of a Council Chamber conferencing system be dropped.

Cabinet noted the reference and referred it to the Budget Working Group (Min. No. C1584, 18th January, 2012 refers). 

Completed

 

(2)       T H A T it be noted that a further report in relation to the Highway Maintenance Programme and budget spend to date would be submitted to this Committee prior to the end of the current financial year (requested in September 2011 - Minute No. 371 refers).

 

(3)       T H A T, in respect of the Members’ Customer Satisfaction Survey to be conducted in relation to the Council’s ICT provision, the Head of Strategic ICT be requested to include within the survey questionnaire questions which would identify the variety of user needs and skills in order to assess the position overall and to allow a flexible approach to be developed to meet the needs of all Members. 

 

Reasons for recommendations

 

(1&2)  To maintain effective tracking of Committee’s recommendations.

 

(3)       To develop a questionnaire suited to the requirements of all Members.

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