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Agenda Item No

 

The Vale of Glamorgan Council

 

Cabinet Meeting: 22 September, 2014

 

Report of the Leader

 

Quarter 1 Performance Report 2014/15

 

Purpose of the Report

1.         To present performance results for quarter 1, 1st April - 30th June, 2014-15.

Recommendations

1.         That Cabinet note service performance results and remedial actions to be taken to address service underperformance.

2.         That Cabinet note progress to date in achieving key outcomes as outlined in the Corporate Plan 2013-17, the Outcome Agreement 2013-2016 and the Improvement Plan Part 1 2014/15.

Reasons for the Recommendations

1.         To ensure the Council is effectively assessing its performance in line with the requirement to secure continuous improvement outlined in the Local Government Measure (Wales) 2009.

2.         To consider the quarter 1 performance results as at 30th June 2013 in order to identify service areas for improvement.

Background

2.         Service Plans for 2014/15 are designed to focus on the achievement of key objectives within each directorate which in turn contribute towards the achievement of identified outcomes in the Corporate Plan 2013-17, the Outcome Agreement 2013-2016 and the Improvement Plan Part 1 2014/15.

3.         Quarterly performance reports have been revised to reflect Service Plans and are designed to ensure the Council reports performance in the context of progress against its objectives.  A new framework has been developed to record performance information against objectives.

4.         The performance report is structured as follows:

·               An overview provides a quick snapshot of each directorate's progress towards achieving the objectives contributing towards its service outcomes. It highlights progress towards key actions in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014/15 for which the directorate has responsibility. Examples of exceptional performance during the quarter are also highlighted as are key areas of slippage and the planned remedial action to bring these back on track.

·               A summary statement is provided against each service outcome outlining overall progress (including actions and performance measures) towards achievement of service outcomes.

·               Detailed progress is reported for each service objective looking at all actions broken down into completed actions, on track actions, slipped actions and not started actions. Progress is provided for all performance indicators using the traffic light system. All areas of underperformance identify remedial actions.

Relevant Issues and Options

5.         Overall, the Council is on course to achieve its priorities for 2014/15 as outlined in the Corporate Plan for 2013-17. Of 147 Corporate Plan related actions, 6% (9) are completed either completed or on track, 81% (118) are on track, 3% (4) have slipped, 5 (3%) were not started but were due to have and 11 (7%) were not due to start this quarter.

6.         The priorities outlined in the Council's Improvement Plan Part 1 (2014/15), are on track to be achieved. Of 55 actions, 5% (3) are complete, 65% (36) are on track, 3% (1) has slipped, 5% (3) have not yet started but were due to have and 12 (22%) were not due to start this quarter.

7.         Of 12 Outcome Agreement actions, 4 (33%) are complete, 7 (58%) are on track and 1 (9%) action that was due to have commenced has not commenced. A detailed half year progress report will be brought to CMT and the Cabinet in December 2014.

8.         Appropriate remedial action has been identified by services in order to ensure underperformance is addressed. A detailed report of the Council's overall performance by directorate for quarter 1 of 2014/15 is provided in Appendix 1 which is available in the Members room and on the Council's website. Key performance results are highlighted below:

Corporate and Customer Services

9.         Overall, Corporate & Customer Services is on course to achieve the objectives contributing to its service outcomes, with 71% of actions currently either completed or on track. Of 18 Corporate Plan actions within its service plan, 83% (15) are on track for completion, 2 have not started but were due to have and 1 has slipped.  The Service currently has no Improvement Objective or Outcome Agreement actions.

10.      Of 14 performance indicators, 4 have met or met or exceeded target, 2 are within 10% of target, 6 have missed target by more than 10%. Data was unavailable for 1 PI, because the department is currently unable to measure/collect data for CC/M006: Percentage of all transactions which were self-service. There was also no RAG status available for the remaining indicator CC/M015b: Total number of likes for the Council’s Facebook page, as this is a new indicator with no target set. Therefore the focus for this year will be on establishing a baseline figure.

11.      In terms of notable performance during the quarter, the service reported that implementation of the Strategic Equality Plan [CP/CL9 (CC/A057)] has been progressing well with monthly campaigns in operation to raise public awareness using social media and creating displays for public areas.

12.      In relation to slippage, work towards delivering a new Community Strategy Delivery Plan and local arrangement and priorities [CP/CL5 (CC/A061)] has been delayed as focus of activity has been on new joint LSB arrangements, developing proposals for new partnership structures and the Annual Report.  The guidance on producing accessible council documents written in Plain English (CC/A064) will be published once CMT have approved the draft guidance.  The hate crime line (CC/A079) has been reviewed and consideration is being given as to whether it would be more effective to use the new system recently given to Victim Support.  A number of actions relating to engagement could not be completed due to staff changes within the Division, (CC/A080, CC/A077, CC/ A070, CC/A065 and CC/A043). These should progress when the graduate intern positions are filled.

Resources

13.      Overall the department is well on track to achieve the objectives contributing to its service outcomes, with 84% of actions either completed or on track.  Of 41 actions within the Service Plan, 5 are complete, 28 are on track, 1has not started but was due to have and 7 are not due to start until later in the year. The Directorate’s progress against Corporate Plan actions is also on course, with 100% of actions on track for completion. There are no actions relating to either the Improvement Objectives or the Outcome Agreement.

14.      Of 16 performance indicators, 10 have met or exceeded target, 2 were within 10% and the remaining 4 do not have a target set.

15.      No exceptional performance was reported for this quarter.

16.      The Member Development Programme for 2014/15 (RS/A090) has been reassigned to the Head of Democratic services to progress.

Visible Services

17.      Visible Services is on track to achieve the objectives contributing to its service outcomes. As at quarter 1, 62% of all service plan actions were either completed or on track to be completed with the remaining 38% scheduled for start and completion later in the year. No actions were reported as slipped.

18.      Of 13 Corporate Plan actions 77% (10) are either completed or on track for completion, 1 action has slipped, one was not due to have started, and 1 was not started but due to have. Of the 2 Outcome Agreement actions for the service, 1 has been completed and the other is on track for completion. There are no actions relating to the Improvement Objectives.

19.      Of 18 performance indicators, 7 have either met or exceeded target, 4 are within 10% of target, 6 have missed target by more than 10% and no results were available for 1 PI.

20.      Visible Services has achieved Green Flag status for 5 parks as a mark of excellence demonstrating good amenities and community involvement in the parks, surpassing the target of 4 parks [CP/E10 (VS/A051)]. A new contract for dry recycling reprocessing has been secured (VS/A061) which will help to increase the amount of waste we recycle, a key priority for the Council and Welsh Government.

21.      The Council's Allotment Strategy will be revised to reflect WG guidance once published in October 2014 [CP/E12 (VS/A046)]. A flood risk management scheme for Llanmaes [CP/E5 (VS/A071)] requires a redesign following NRW requirements for additional modelling. However this scheme is still planned for completion during 2014/15. The introduction of street parking charges in specific town areas (VS/A031) is dependent on the Cabinet report which is to be shortly submitted. Planned revenue savings (VS/A068) are also dependent on this report.

Social Services

22.      The Social Services directorate is well on track to achieve the objectives contributing to its service outcomes, with 97% of actions currently either completed or on track. Of 14 Corporate Plan actions, 100% are either completed or on track to be completed. There are 9 actions relating to the Improvement Objectives, all of which are either completed or on track to be completed. The 1 action relating to the Outcome Agreement is currently on track for completion.

23.      Of 58 performance indicators, 38 have met or exceeded target, 9 are within 10% of target, 8 have missed target by more than 10%. No data was reported for 2 PIs. This relates to SCC030a) Percentage of young carers known to social services and SCC030b) Percentage of young carers known to Social Services who were provided with a service. For one indicator SS/M011 Number of first time entrants to the Youth Justice System, the RAG status was not applicable.

24.      The rate of delayed transfers of care for social care reasons per 1,000 population aged 75 and over was 0.82 for this quarter. This represents a significant reduction when compared to 2013/14 end of year results. There has also been a significant improvement noted in indicator SCC033f, Percentage of young people formerly looked after who are engaged in education, training or employment at age 19. This indicator has improved significantly from 44.44% at year-end 2013/14 to 77.78% for quarter 1.

25.      Another area of improved performance has been in relation to home care capacity, additional care coordination, reablement and rehabilitation services that help people experiencing a crisis. This has been made available using the Regional Collaborative Fund and the Intermediate Care Fund to further enhance the service that is delivered by the Community Resource Team.

26.      Implementation of a brokerage hub for care home placements with Cardiff & Vale UHB and Cardiff Council will resume once the department has resolved capacity issues (SS/A043).

Housing Services

27.      Housing Services is generally on track to achieve the objectives contributing to its service outcomes. As at quarter 1, 56% of all service plan actions were either completed or on track to be completed with the remaining 44% scheduled for start and completion later on in the year. No actions were reported as slipped.

28.      Of the 13 Corporate Plan actions in the service plan, 77% (10) are either completed or on track for completion and 3 are not due to have started this quarter.

29.      There are 8 actions relating to the Improvement Objectives. Two of these have been completed, 3 are on track and the remaining 3 are not due to have started this quarter. The one action relating to the Outcome Agreement is on track.

30.      Of 12 performance indicators, 10 have met or exceeded target, 1 is within 10% of target, 1 missed target by more than 10%

31.      No exceptional performance was reported for this quarter.

32.      Benchmarking of services using APSE and Housemark (HS/A077) will commence following a meeting with Housemark, which has been arranged for September 2014.

Development Services

33.      The service is well on track to achieve the objectives contributing to its service outcomes, with 96% of actions currently either completed or on track. Of 40 Corporate Plan actions in the service plan, (97%) 39 are either completed or on track for completion, and 1 has slipped.  There are 15 actions relating to the Improvement Objectives and all (100%) are on track for completion.

34.      Of 38 performance indicators, 24 have met or exceeded target, 3 are within 10% of target, 5 have missed target by more than 10%.  Data was not collected for 4 PIs and a status was not applicable to 1 PI.

35.      In May 2014, the Council was shortlisted for a number of awards by the Chartered Institute of Logistics and Transport.  The Council was highly commended in categories of ‘excellence in improving customer experiences’ and ‘professional of the year’.  The Council was runner up in the ‘travel demand management’ category for the Greenlinks community transport operation and was runner up in both the ‘partnership’ category and ‘excellence in passenger transport’ category for its work with New Adventure Travel in delivering Bus service 303/304.  The Council was the overall winner in the ‘Travel Demand category’ for the work with New Adventure Travel in delivering the subsidised 303/304 bus service.

36.       In April 2014, construction projects relating to the new housing scheme at Golwg y Coed and various domestic schemes were winners at the South Wales Local Authority Building Control ‘Built in Quality Awards’.  Both submissions were judged against all Wales entries in June and a Vale of Glamorgan contractor has been judged the winner for various schemes undertaken in partnership with our Building Control Group within the Vale of Glamorgan, demonstrating excellence in housing construction within the Vale of Glamorgan.

37.      A bid for the regeneration of Penarth Esplanade was unsuccessful. We are currently reviewing options to establish how this work will be taken forward, possibly in partnership with Penarth Town Council and other stakeholders [CP/R1 (DS/A082)].

38.      Staffing issues and other key priorities have resulted in the delay of training for members on land use and transportation planning (DS/A184) and for Agents and Town and Community Councils on planning and transportation matters (DS/A185).

Learning and Skills

39.      Overall, Learning and Skills is on track to achieve the objectives contributing to its service outcomes, with 69% of actions currently either completed or on track. Of the 40 Corporate Plan actions within the service plan, 31 are either completed or on track, 1 has slipped 8 are not due to start till later in the year. Of 21 actions relating to Improvement Objectives, 11 (52%) are either completed or on track for completion, 1 has slipped, 1 has not started but was due to have and 8 (38%) actions are not due to start until later in the year.  There are 8 Outcome Agreement actions for the service of which 8 are either completed or on track to be completed.

40.      Of 57 performance indicators, 2 have met or exceeded target, 10 are within 10% of target, 5 have missed target by more than 10%. No results were available for 40 PIs which will be reported at the start of the academic year.

41.      Teacher assessment and external examination results indicate material improvements in many aspects of performance for 2013/14 including significant improvements in GCSE results; school attendance also improved. Detailed analyses of performance will be presented to Members.

42.      The mobile library service had a successful trial run visiting 6 residential homes. The service will be officially launched in August. A grant to refurbish Llantwit Major library has been secured (LS09/A083), building works finalised with work scheduled to start in September 2014. Digital inclusion is being proactively promoted through extending information literacy activities in libraries including one to ones IT sessions and the promotion of eBooks, eAudio books and eZines.

43.      In relation to slippage, some data sharing and discussions have taken place to progress the work with Sussex University in order to improve the attainment of pupils on free school meals. [CP/LS5 (LS/A056) IO7].

Resource Implications (Financial and Employment)

44.      There are no additional budgetary implications arising from this report although underperformance in some areas may have a negative impact on external assessments of the Council and could put certain funding opportunities at risk.

Sustainability and Climate Change Implications

45.      Underperformance issues relating to crime and disorder will be given due consideration both corporately and within the relevant service areas.

Legal Implications (to Include Human Rights Implications)

46.      The Local Government Act 1999, the Wales Programme for Improvement and the Local Government (Wales) Measure 2009 require that the Council secure continuous improvement across the full range of local services for which it is responsible.

Crime and Disorder Implications

47.      Underperformance issues relating to crime and disorder will be given due consideration both corporately and within the relevant service areas.

Equal Opportunities Implications (to include Welsh Language issues)

48.      Underperformance issues relating to equalities will be given due consideration both corporately and within the relevant service areas.

Corporate/Service Objectives

49.      The Corporate Plan 2013-17 outlines community leadership as a priority for the Council. Improving how the Council evidences and reports achievements of its outcomes and objectives contributes towards effective community leadership.

Policy Framework and Budget

50.      This is a matter for Executive decision.

Consultation (including Ward Member Consultation)

51.      The information contained within the report is based on quarterly returns provided by service directorates.  Quarterly performance reports are reported to all Scrutiny Committees.

Relevant Scrutiny Committee

52.      All

Background Papers

Appendix 1 - Quarter 1 Service Performance Reports for Resources, Development Services, Visible Services, Housing & Building Services, Corporate & Customer Services, Learning & Skills.

 

Contact Officer

Julia Archampong, Performance Manager.

 

Officers Consulted

Corporate Management Team

Huw Isaac, Head of Performance and Development

 

Responsible Officer:

Sian Davies, Managing Director

 

 

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