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Agenda Item No

 

The Vale of Glamorgan Council

 

Cabinet Meeting: 17 November, 2014

 

Report of the Leader

 

Quarter 2 Performance Report 2014/15

 

Purpose of the Report

1.         To present performance results for quarter 2, 1st April - 30th September, 2014-15.

Recommendations

1.         That Cabinet note service performance results and remedial actions to be taken to address service underperformance.

2.         That Cabinet note progress to date in achieving key outcomes as outlined in the Corporate Plan 2013-17, the Outcome Agreement 2013-2016 and the Improvement Plan Part 1 2014/15.

Reasons for the Recommendations

1.         To ensure the Council is effectively assessing its performance in line with the requirement to secure continuous improvement outlined in the Local Government Measure (Wales) 2009.

2.         To consider the quarter 2 performance results as at 30th September 2014 in order to identify service areas for improvement.

Background

2.         Service Plans for 2014/15 are designed to focus on the achievement of key objectives within each directorate which in turn contribute towards the achievement of identified outcomes in the Corporate Plan 2013-17, the Outcome Agreement 2013-2016 and the Improvement Plan Part 1 2014/15.

3.         Quarterly performance reports have been revised to reflect Service Plans and are designed to ensure the Council reports performance in the context of progress against its objectives. 

4.         The performance report is structured as follows:

An overview provides a quick snapshot of each directorate's progress towards achieving the objectives contributing towards its service outcomes. It highlights progress towards key actions in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014/15 for which the directorate has responsibility. Examples of exceptional performance during the quarter are also highlighted as are key areas of slippage and the planned remedial action to bring these back on track.

A summary statement is provided against each service outcome outlining overall progress (including actions and performance measures) towards achievement of service outcomes.

Detailed progress is reported for each service objective looking at all actions broken down into completed actions, on track actions, slipped actions and not started actions. Progress is provided for all performance indicators using the traffic light system. All areas of underperformance identify remedial actions.

Relevant Issues and Options

5.         Overall, the Council is on course to achieve its priorities for 2014/15 as outlined in the Corporate Plan for 2013-17. Of 142 Corporate Plan related actions, 14% (20) are completed, 78% (110) are on track, 7% (10) have slipped and 1% (2) were not due to start this quarter. This quarter's performance shows an improvement from that reported in quarter 1, with an additional 11 actions completed.

6.         The priorities outlined in the Council's Improvement Plan Part 1 (2014/15), are on track to be achieved. Of 53 actions, 22% (12) are complete, 72% (38) are on track, 4% (2) have slipped and 2% (1) was not due to start this quarter. In comparison, during quarter 1, 3 actions were as completed with a further 36 actions on track.

7.         Of 12 Outcome Agreement actions, 5 (42%) are complete, 6 (50%) are on track and 1 (8%) has slipped.  1 additional action was completed during this quarter in comparison with quarter 1 performance.

8.         In relation to Outcome Agreement Measures, of the 22 measures reported quarterly, 68% (15) have met or exceeded target, 1 is with 10% of target 23% (5) have missed target by more than 10%. A RAG status was not applicable to 1 indicator.

9.         The 5 that have missed target relate to:

Rate per 1,000 population of over 65s who have had a UA assessment and the rate per 1,000 population of over 65s who have had an OT assessment [OA3]. The original target set against these two indicators was based on incorrect data. Revised targets of 42 and 33 respectively have been proposed for 2014/15 however this is still subject to re-negotiation with WG.

Percentage of community supported clients receiving 20 hours or more care per week [OA3].  A performance of 17.90% was reported against a quarterly target of 25%. Regular reviews of complex cases have resulted in reducing packages where possible and appropriate to do so.

The number of year 12/13 pupils known not to be in education, training or work-based learning (NEET) [OA2]. This figure is at its highest during Q2 as this is when young people are most likely to drop out of provision following enrolment in education, training or work-based learning at the start of the academic year. 212 year 12/13 pupils were known to be NEET against a quarterly target of 110.

The percentage of local authority collected municipal waste prepared for reuse [OA5].  The lack of Community Reuse Schemes within the Vale has adversely affected performance against this indicator.  A performance of 0.30% was achieved against a quarterly target of 0.42%.

10.      Appropriate remedial action has been identified by services in order to ensure underperformance is addressed. A detailed report of the Council's overall performance by directorate for quarter 2 of 2014/15 is available online. Key performance results are highlighted below:

Corporate and Customer Services

11.      Overall, the Corporate & Customer Services is on course to achieve the objectives contributing to its service outcomes, with 71% of actions currently either completed or on track. Of 18 Corporate Plan actions within its service plan, 14 (83%) are on track for completion and 3 have slipped.  The Service currently has no Improvement Objective or Outcome Agreement actions or measures.

12.      Of 14 performance indicators, 4 have met or met or exceeded target, 2 are within 10% of target, 6 have missed target by more than 10%. Data was unavailable for 1 PI, because the department is currently unable to measure/collect data for CC/M006: Percentage of all transactions which were self-service. There was also no RAG status available for the remaining indicator CC/M015b: Total number of likes for the Council’s Facebook page, as this is a new indicator with no target set. The focus for this year is on establishing a baseline figure.

13.      No exceptional performance was reported for this quarter.

14.      In relation to slippage, a new member of staff has been appointed and work will commence in Q3 to implement the Council’s Public Engagement Framework [CP/CL1 (CC/A070)] and evaluating and reporting on the effectiveness of engagement and consultation guidance involving people with protected characteristics [CC/A080 (CP/CL1 and CP/CL9)].

15.      Progress in implementing the Welsh Language Standards [CC/A002 (CP/CL9) is pending a Compliance Notice from the Welsh Language Board.

Resources

16.      Overall the department is well on track to achieve the objectives contributing to its service outcomes, with 92% of actions either completed or on track.  Of 48 actions within the Service Plan, 11 are complete, 33 are on track and 4 have slipped.

17.       The Directorate’s progress against Corporate Plan actions is also on course, with 75% of actions on track for completion.  Of the 4 actions within the Service Plan, 1 has slipped. There are no actions relating to either the Improvement Objectives or the Outcome Agreement. There is one measure relating to the Outcome Agreement which is reported annually.

18.      Of 16 performance indicators, 10 have met or exceeded target, 2 were within 10% of target. A RAG status was not applicable to the remaining 4. This performance mirrors that reported in Q1.

19.      In relation to exceptional performance the delivery of voice and data services to the PLC project was a culmination of two years planning and development of an ICT strategy that will ultimately deliver cutting edge technology via a resilient core infrastructure to support pupil learning, content delivery, telephony and guest services through the latest wireless and wired technologies. Working with Hewlett Packard, Aruba, Cisco and support partners Pervasive and 365iT, the Networks and Telephony team were responsible for the initial tender process right through to installation of all equipment. The wireless infrastructure supports telephone calls across the Cisco Jabber platform offering complete coverage throughout the site giving users the ability to roam throughout the building whilst on a call. The guest network gives users Internet access and both schools deliver their secure curriculum networks across the same media. The wireless network uses the latest advanced technology to allow clients to connect at the highest speeds available, whilst the Internet service is provided by high speed links that traverse the Vale of Glamorgan Council's core wide area network to deliver the bandwidth that the new Learning Community demands.

20.      Interviews to inform the 2014/15 Member Development Programme will commence during Q3 (RS/A090). In relation to RS/A008, implementing key projects as part of Space Project, occupancy surveys have been completed however, awaiting the appointment of a new project manager.

Visible Services

21.      Visible Services is on track to achieve the objectives contributing to its service outcomes. As at quarter 2, 88% of all Service Plan actions were either completed or on track. Of 41 actions, 5 actions (12%) were reported as slipped.

22.      Of 13 Corporate Plan actions 92% (10) are either completed or on track for completion, and 1 action has slipped.

23.      Of the 2 Outcome Agreement actions for the service, 1 has been completed and the other is on track for completion.  There are 6 measures relating to the Outcome Agreement, 5 of which are reported on a quarterly basis. Of these, 4 have met or exceeded target and 1 has missed target by more than 10%.

24.      There are no actions relating to the Improvement Objectives.

25.      Of 18 performance indicators within the Service Plan, 9 have either met or exceeded target, 3 are within 10% of target, 5 have missed target by more than 10% and a RAG status was not available for 1 PI. This is a slight improvement from Q1 where the Service reported 7 PIs having either met or exceeded target.

26.      In terms of exceptional performance, five parks in the Vale have now won the coveted Green Flag award, that is, Central Park, Romilly Park, Victoria Park, Belle Vue Park, Alexandra Park and Windsor Gardens.  Green Flag status is a mark of excellence demonstrating good amenities and community involvement in parks [CP/E10 (VS/A051)].

27.      Significant preparation work undertaken by the service in relation to Prosiect Gwyrdd will allow the Vale to start using Virridor’s site in Cardiff from November this year which will save the Council up to £1.6m per annum.

28.      Vehicle tracking has been introduced to 98% of the Council’s fleet, including facial/fingerprint recognition technology for monitoring the timekeeping of all staff and a new home to work transport policy which saw 63 vehicles returned back to the depots for overnight parking saving the Council over £100k per annum. Completion of an independent review of the Council’s transport operations (EDGE Review) identified possible savings of £1.59m over three years. This has been agreed in principle by Cabinet and the work on the savings has already started.

29.      Work commenced on the Coldbrook Catchment Flood Risk Management scheme over the summer holidays, a £5m Vale ERDF and WG funded project, aimed at reducing flood risk to over 100 domestic properties and three schools in the Barry area. This scheme is due to be completed in 2015.      

30.      The Council's Allotment Strategy will be revised to reflect WGs, 'Improving availability of Allotments' guidance once published in October 2014 [CP/E12 (VS/A046)].

Social Services

31.      The Social Services directorate is well on track to achieve the objectives contributing to its service outcomes, with 93% of actions currently either completed or on track to be completed. Of 14 Corporate Plan actions, 92% are either completed or on track to be completed with 1 action reported as slipped (8%).

32.      There are 9 actions relating to the Improvement Objectives, all of which are either competed or on track to be completed.

33.      The 1 action relating to the Outcome Agreement is currently on track for completion. There are 9 measures relating to the Outcome Agreement, all of which are reported on a quarterly basis. Of these, 6 have met or exceeded target and 3 have missed target by more than 10%.  

34.      Of 58 performance indicators within the Service Plan, 44 have met or exceeded target, 9 are within 10% of target, 4 have missed target by more than 10%. A RAG status was not applicable to 1 PI.

35.      No exceptional performance was reported by the service this quarter.

36.      A working group is currently looking at accommodation with care options for older people and reviewing current provision across Social Services and Housing, in order to ensure a range of options are available for those people requiring support [SS/A010 (CP/H2)].

37.      Limited progress has been made in developing formal governance arrangements with our statutory partners for the Mental Health service, although a community review has now commenced (SS/A054).

Housing Services

38.      Housing Services is generally on track to achieve the objectives contributing to its service outcomes. As at quarter 2, 79% of all Service Plan actions were either completed or on track to be completed. 1 action has slipped and 8 (18%) were scheduled for start and completion later on in the year.

39.      Of the 13 Corporate Plan actions in the service plan, 85% (11) are either completed or on track for completion and 2 are not due to have started this quarter.

40.      There are 8 actions relating to the Improvement Objectives. 85% (7) are either completed or on track to be completed. 1 action is not due to have started this quarter.

41.      The one action relating to the Outcome Agreement is on track to be completed.  There are 6 measures relating to the Outcome Agreement of which 3 are reported quarterly.  Of these 2 have met or exceeded target and 1 is within 10% of target. 

42.      Of 12 performance indicators in Service Plan, 6 have met or exceeded target, 3 are within 10% of target and 3 missed target by more than 10%

43.      The Homeless team continue to work innovatively in finding temporary accommodation solutions so that families and individuals will not be placed in bed and breakfast accommodation. Significant financial savings continue to be made for the Authority as a result.

44.      Officers from the Housing and Building Services team with Public Protection, Property and Social Care colleagues are currently developing a state of the art older persons' accommodation solution in Redlands, Penarth.  Using intermediate care fund monies from Welsh Government it has converted 14 units in Redlands to modern apartments with specialised facilities.  Two apartments are classed as re-ablement units with specialised kitchens, wet rooms and areas for hoists etc. to be installed.  Communal facilities have been improved to create an I.T. suite, state of the art laundry facilities and comfortable lounge area.  An Accommodations Solution Officer and additional Occupational Therapist have been employed to work in Llandough Hospital to aid delayed transfers in care.  As of 30th October 2014, 6 clients have been supported through fast track disabled adaptation work in their homes.

45.      The work to review the Stores function has been suspended whilst the implications of National Procurement Service's proposed All Wales Framework for Supply of Building Materials is considered as this will have a significant impact (HS/A105).

Development Services

46.      The service is well on track to achieve the objectives contributing to its service outcomes, with 94% of actions currently either completed or on track. Of the 40 Corporate Plan actions within the Service Plan, 2 (5%) have been completed, 36 (90%) are on track and 2 have slipped.

47.      There are 15 actions relating to the Improvement Objectives and 93% (14) are either completed or on track to be completed with 1 action reported as slipped.

48.      There are currently no Outcome Agreement actions in place for the service. Of the 11 measures relating to the Outcome Agreement, 1 is reported quarterly and this has met target.

49.      Of 38 performance indicators, 26 have met or exceeded target, 5 are within 10% of target and 5 have missed target by more than 10%. A RAG status was not applicable to 2 indicators.

50.      In terms of notable performance, the Council held another hugely successful summer events programme at Barry Island which saw significant numbers of visitors to the island for a varied programme of events throughout the summer holidays. The Council also facilitated a valuable discussion on its Draft Destination Action Plan at the Vale of Glamorgan Agricultural show in August with the feedback informing on-going consultation on the Plan.

51.      In relation to Penarth Esplanade, work has recently commenced on feasibility and initial design integrating public realm enhancements and traffic management options and will involve stakeholders, businesses and the Town Council [DS/A082 (CP/R1)].

52.      [DS/A177 (IO4)] Limited progress has been made in seeking resources to deliver traffic management improvements in High Street/ Broad Street, Barry, although this is likely to be the subject of a Cabinet Report before the end of December 2014.

53.      The introduction of a scheme that allows objectors and applicants to directly address the Planning committee has been prioritised for later in the year. [DS/A151 (CP/CL6)].

Learning and Skills

54.      Overall, Learning and Skills is on track to achieve the objectives contributing to its service outcomes, with 96% (95) of actions currently either completed or on track to be completed. Off 99 actions within the Service Plan, 3 have slipped and 1 was scheduled for later in the year.

55.      Of the 40 Corporate Plan actions within the Service Plan, 39 (97%) are either completed or on track, and 1 has slipped. Of 21 actions relating to Improvement Objectives, 20 (95%) are either completed or on track for completion, 1 has slipped,

56.      All 8 Outcome Agreement actions for the service are either completed or on track to be completed.  There are 13 measures relating to the Outcome Agreement of which 4 are reported quarterly. Of these 2 have met or exceeded target and 1 has missed target by more than 10%.  A RAG status was not applicable to 1 indicator.

57.      Of 57 performance indicators, 14 have met or exceeded target, 4 are within 10% of target, 8 have missed target by more than 10% and a RAG status was not applicable for 1 indicator.  No results were available for 30 PIs which will be reported later during the year.

58.      In terms of notable performance, two major capital projects were successfully completed during this quarter including, the Penarth Learning Community (LS/A082 (CP/LS1)] providing high quality new accommodation for St. Cyres Comprehensive School and for the new Ysgol Y Deri (replacing Ashgrove, Ysgol Erwir Delyn and Ysgol Maes Dyfan special schools) and the new build 210 place building for the Welsh-medium primary school for Ysgol Nant Talwg, Barry [LS/A081 (CP/LS1)]. Both projects were delivered on-time and on-budget.

59.      School attendance figures for both primary and secondary schools show a marked improvement compared with previous years reflecting the high priority given to attendance including the roll-out of the regional Callio strategy.  Attendance has improved across Wales but nevertheless secondary attendance in the Vale is now fourth in Wales: comparative data for primary schools is not yet available.

60.      Whilst work continues to improve the quality of leadership and management in schools overall, [LS/A125 (PIAP 1.6)] progress has marginally slipped due to inspections outcomes in two schools both highlighting a challenge in leadership. Both are receiving additional support via the LA support plan and via the CSC JES to address the issues raised. Work to develop proposals for the Penarth cluster of schools will resume following appointment of the School Organisation Manager, who is due to take up post on 10th November (LA/A141).

61.      Further work is required with the CSC to develop and introduce the consortium Pupil Tracking’ model into secondary schools to enable more frequent monitoring of the progress of FSM pupils, early diagnosis of underachievement and effective use of PDG. [LS/A075 (CP/LS5) IO7]

Resource Implications (Financial and Employment)

62.      There are no additional budgetary implications arising from this report although underperformance in some areas may have a negative impact on external assessments of the Council and could put certain funding opportunities at risk.

Sustainability and Climate Change Implications

63.      Underperformance issues relating to crime and disorder will be given due consideration both corporately and within the relevant service areas.

Legal Implications (to Include Human Rights Implications)

64.      The Local Government Act 1999, the Wales Programme for Improvement and the Local Government (Wales) Measure 2009 require that the Council secure continuous improvement across the full range of local services for which it is responsible.

Crime and Disorder Implications

65.      Underperformance issues relating to crime and disorder will be given due consideration both corporately and within the relevant service areas.

Equal Opportunities Implications (to include Welsh Language issues)

66.      Underperformance issues relating to equalities will be given due consideration both corporately and within the relevant service areas.

Corporate/Service Objectives

67.      The Corporate Plan 2013-17 outlines community leadership as a priority for the Council. Improving how the Council evidences and reports achievements of its outcomes and objectives contributes towards effective community leadership.

Policy Framework and Budget

68.      This is a matter for Executive decision.

Consultation (including Ward Member Consultation)

69.      The information contained within the report is based on quarterly returns provided by service directorates.  Quarterly performance reports are reported to all Scrutiny Committees.

Relevant Scrutiny Committee

70.      All

Background Papers

Appendix 1- Quarter 2 Service Performance Reports for Resources, Development Services, Visible Services, Housing & Building Services, Social Services, Corporate & Customer Services, Learning & Skills. (Available online)

 

Contact Officer

Julia Archampong, Performance Manager.

 

Officers Consulted

Corporate Management Team

Huw Isaac, Head of Performance and Development

 

Responsible Officer:

Sian Davies, Managing Director