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The Vale of Glamorgan Council

Cabinet Meeting: 14 December, 2015

Report of the Leader

Quarter 2 Performance Report 2015/16

Purpose of the Report

  1. To present performance results for quarter 2, 1st April - 30th September, 2015-16.

Recommendations

  1. That Cabinet note service performance results and remedial actions to be taken to address service underperformance.
  2. That Cabinet note progress to date in achieving key outcomes as outlined in the Corporate Plan 2013-17, the Outcome Agreement 2013-2016 and the Improvement Plan Part 1 2015/16.

Reasons for the Recommendations

  1. To ensure the Council is effectively assessing its performance in line with the requirement to secure continuous improvement outlined in the Local Government Measure (Wales) 2009.
  2. To consider the quarter 2 performance results as at 30th September 2015 in order to identify service areas for improvement.

Background

  1. Service Plans for 2015/16 are designed to focus on the achievement of key objectives within each directorate which in turn contribute towards the achievement of identified outcomes in the Corporate Plan 2013-17, the Outcome Agreement 2013-2016 and the Improvement Plan Part 1 2015/16.
  2. Quarterly performance reports have been revised to reflect Service Plans and are designed to ensure the Council reports performance in the context of progress against its objectives.
  3. The performance report is structured as follows:
  • An overview provides a quick snapshot of each directorate's progress towards achieving the objectives contributing towards its service outcomes. It highlights progress towards key actions in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2015/16 for which the Directorate has responsibility. The key areas of slippage are identified and the planned remedial action to bring these back on track.
  • A summary statement is provided against each service outcome outlining overall progress (including actions and performance measures) towards achievement.
  • Detailed progress is reported for each service objective looking at all actions broken down into completed actions, on track actions, slipped actions and not started actions. Progress is reported for all performance indicators by allocating a performance status symbol, J relates to performance that has met or exceeded target, K relates to performance within 10% of target and L relates to performance that has missed target by more than 10%. A direction of travel arrow is also provided against each measure indicating whether current performance has improved, stayed static or declined on last year's second quarter performance. An upward arrow indicates that performance has improved on the same quarter last year, a static arrow indicates performance has remained the same and a downward arrow shows performance has declined compared to the same quarter last year.

Relevant Issues and Options

  1. Overall, the Council is on course to achieve its priorities for 2015/16 as outlined in the Corporate Plan 2013-17, Improvement Plan 2015/16 and the Outcome Agreement with Welsh Government (2013-2016). Of 210 actions /initiatives identified in Service Plans, 8 (4%) have been completed, 173 (82%) are on track to be completed and 20 (10%) have slipped. 9 (4%) actions were not due to start in quarter 2.
  2. Of the 158 quarterly reported measures used to demonstrate progress against our key priorities, 90 (57%) met or exceeded target, 21 (13%) were within 10% of target and 40 (25%) missed target by more than 10%.
  3. Of the national dataset, 3 National Strategic Indicators (NSIs) missed target by more than 10%. These related to SCA001, SCC011b and SCC033f which are Social Services measures. These measures also missed target by more than 10% in quarter 1 and further detail is provided in paragraph 36 on the reasons for underperformance
  4. We remain on track to deliver our priorities within the Corporate Plan 2013-17. Of 86 Corporate Plan related actions/ initiatives, 3% (3) are completed, 81% (70) are on track, 13% (10) have slipped, and 3% (9) were not due to have started this quarter.
  5. The priorities as outlined in the Council's Improvement Plan Part 1 (2015/16) are on track to be achieved. Of 13 remaining actions, 92% (12) are on track, and 8% (1) has slipped this quarter. Of 10 supporting quarterly measures of progress, 50% (5) have met or exceeded target and the remaining 5 have missed target by more than 10%.
  6. We remain on track to achieve our Outcome Agreement with Welsh Government. Of the 4 remaining Outcome Agreement actions, 1 (25%) is complete, and 3 (75%) are on track to be completed. Of 24 supporting quarterly measures of progress, 13 (54%) have met or exceeded target, 2 are within 10% of target and 9 have missed target by more than 10%.
  7. Generally, services have outlined appropriate remedial actions to address areas of underperformance. A detailed report of the Council's overall performance by directorate for quarter 2 of 2015/16 is provided in Appendix 1 and hard copies are available in the Members room. An overview of performance by directorate is provided below.

Resources

  1. Overall the Resources Directorate is well on track to achieve the objectives contributing to its service outcomes, with 83% of actions either completed or on track. Of the 43 remaining actions within the Service Plan, 1 is complete, 35 are on track, 3 have slipped, and 4 are not due to have started this quarter.
  2. The Directorate's contribution to relevant Corporate Plan actions /initiatives is also on course, with 78% of actions on track for completion. Of 19 Corporate Plan actions, 15 are on track, 2 have slipped, and 2 are not due to have started this quarter.
  3.  All 4 actions relating to the Improvement Objectives are on track for completion.
  4. There are no measures relating to either the Improvement Objectives or the Outcome Agreement.
  5. Of the 20 performance indicators that are reported quarterly to demonstrate progress against key directorate priorities, 14 (70%) met or exceeded target at quarter 2, and 4 (20%) have missed target by more than 10%. For the remaining 2 (10%) indicators, performance could not be reported for quarter 2. The four indicators that have missed target relate to RS/M029a, RS/M030, RS/M031, and RS/M008:
  • RS/M29a: The average speed of answer for incoming calls to Customer Contact Centre being no more than 45 seconds. Over the quarter 58% of calls were answered within 10 seconds and a total of 72% within 60 seconds. During busy periods 28% of calls took 120 seconds or more to be answered. Ongoing work to increase self-service take up via the internet and by phone will help to smooth demand and allow for a more consistent performance.
  • RS/M31: (Percentage of incoming calls to the contact centre abandoned after 20 seconds) and RS/M030 (Percentage of incoming calls to the contact centre not answered/abandoned). Call handling capacity was impaired during the quarter by an increase in staff attrition resulting in a longer wait time and associated high abandoned call rates. Recruitment of replacement resource is almost complete; however the full impact of this will take time to come into effect due to a relatively long "time to competency" for the Customer Service Representative role.
  • RS/M008: The percentage of employees including teachers and school-based staff who leave the employment of the local authority, whether on a voluntary or involuntary basis. A half year turnover report will be taken to Scrutiny in December 2015 which will identify areas for improvement.
  1. Against Outcome 1 ensuring that 'Residents are confident in accessing our services and are engaged with their local community', we have successfully revised the Council's constitution which was approved by full Council on the 28th of September. This provides the basis and framework for Council for its decision making processes.
  2. One action slipped this quarter against this Outcome. In relation to expanding the range of services available via mobile apps for promoting and increasing self-service transactions [RS/A093 (CP/CL2)], the testing of the Council mobile app is complete. Promotional materials and messages have been agreed and produced ready for full launch at the beginning of November 2015. A workshop is also scheduled for all Council Members in December 2015.
  3. Against Outcome 2 ensuring that 'the Vale benefits from the Council's sound and transparent decision-making through effective management of resources', the Council has successfully undertaken the migration of the majority of its data to new servers, contributing to a more resilient ICT service, and improved data security.
  4. Two actions reported limited progress against Outcome 2 this quarter. In relation to development and implementation of a combined Communication and Engagement Plan to support the Reshaping Services agenda (RS/A115), work is already underway in preparing a Communication and Engagement plan to this year's budget and will provide a platform for progressing the communication aspects of the Reshaping Services agenda. Staff engagement sessions are due to take place in November 2015. Negotiations with partners have continued to take a collaborative approach to develop the Council's apprenticeship scheme, but original plans cannot be progressed as funding has been withdrawn (RS/A116). An update report for Scrutiny will be produced by December 2015, with proposals for alternative courses of action.

Visible Services

  1. Visible Services remains on track to achieve the objectives contributing to its service outcomes, with 88% of Service Plan actions either complete or on track. Of the remaining 25 actions within the Service Plan, 1 is complete, 21 are on track, and 3 have slipped.
  2. Of 14 Corporate Plan actions 93% (13) are either completed or on track for completion, 1 (7%) has slipped.
  3. The 1 Outcome Agreement action for the service has been completed.
  4. There are no actions and measures relating to the Improvement Objectives.
  5. Of the 18 performance indicators that are reported on a quarterly basis, 10 (55%) met or exceeded target during the quarter, 3 (17%) were within 10% of target, and 5 (28%) have missed target by more than 10%.
  6. The five indicators that have missed target relate to WMT/010i, VS/M007, VS/M009b, VS/M010b and STS007. The same measures also missed target by more than 10% during quarter 1.
  • WMT/010i: The percentage of Local Authority collected municipal waste prepared for reuse continues to fail to meet target due to the lack of Community Reuse Schemes within the Vale of Glamorgan. Despite our work with local voluntary and other key organisations, limited progress has been made in increasing the number of Community Reuse Schemes in the Vale.
  • STS007: The percentage of reported fly tipping incidents which lead to enforcement activity. The number of investigations has increased for this quarter and in future the team will take a more responsive approach to monitoring. This will greatly increase the number of enforcement actions taken in quarter 3.
  • VS/M007: Whilst the number of dropped crossing points for community use has not met target this quarter, the rate of provision is programmed to increase during the year. The majority of the works will be carried out in quarters 2 and 3 to ensure we have a suitable programme of works that is cost effective.
  • VS/M009b: Third party claims against the Council for vehicle damage (carriageway claims) has increased due to deterioration of the general condition of carriageways. VS/M010b: Due to this deterioration the total cost of successful third party claims against the Council for vehicle damage has also increased.
  1. Against Outcome 1, 'Residents of the Vale live in safe, healthy, prosperous and sustainable communities', work to progress the Cardiff organic waste treatment project has been completed. Construction has now commenced on a state of the art recycling facility, in partnership with Cardiff Council. The facility will use technology that will not only treat and recycle the organic waste but will also produce sustainable sources of energy and growing medium for arable farming.  The new plant will be capable of breaking down waste extremely quickly and produce enough electricity to power 4,000 homes and can produce up to 26,000 tonnes of soil conditioner per year. Both facilities will also create new job opportunities. The site build will be completed in 2016 and will guarantee 97% of food delivered will be recycled. The green waste site build will be completed in 2016 and will guarantee the same 97% recycling rate. This project reinforces the Council's commitment to meet the statutory Welsh Government (WG) targets as we work towards their 'Zero Waste' goal for 2050.
  2. No actions were reported as slipped against this Outcome.
  3. Against Outcome 2, 'the Vale is a clean, safe, well maintained and sustainable place to live or visit', we have been shortlisted by the Chartered Institute of Waste Management (CIWM) for a sustainable and resource award. The award recognises good examples of partnership working to achieve a safer and cleaner environment. The Visible Services Task Group initiative comprising of Keep Wales Tidy, South Wales Police, the Probation Service, the Youth Offending Service, South Wales Fire Services, Fly Tipping Wales and local businesses, landlords and members of the local community, provides comprehensive advice and help on recycling and disposing of waste responsibly.
  4. Three actions were reported as slipped against this Outcome. Limited progress has been made in our work with residents and landowners to increase the number of allotment plots available throughout the Vale as we are still awaiting Welsh Government guidance on Allotments (VS/A095). This has also meant that the finalisation of the Allotment strategy has not progressed (VS/A046).
  5. Limited progress has also been made this quarter in the implementation of the investment programme to refurbish public conveniences. Officers are assessing the legal issues associated with the tenants in the old lifeguard section of the building and it is anticipated that they will be able to gain access to the lifeguard area during quarter 3 to survey the building and design a scheme for the refurbishment of public conveniences at Jackson's Bay (VS/A025).

Social Services

  1. The Social Services Directorate is on track to achieve the objectives contributing to its service outcomes, with 79% (22) of Service Plan actions currently either completed or on track. 5 (19%) actions have slipped this quarter.
  2. Of 9 Corporate Plan actions, 78% are on track to be completed, and 2 actions) have slipped. There are 6 actions relating to the Improvement Objectives, of which 5 are on track, and 1 has slipped.
  3. There are currently no Outcome Agreement actions for the service.
  4. Of the 62 performance indicators that are reported quarterly, 37 (60%) have met or exceeded target, 8 (13%) were within 10% of target, and 13 (21%) have missed target by more than 10%. Data was not available for 4 (6%) measures. There are currently 4 performance indicators relating to the Improvement Objectives; 2 have met/exceeded target, and 2 have missed target by more than 10%. Of 10 Outcome Agreement measures for this directorate, 6 have met/exceeded target and 4 have missed target by more than 10% this quarter.
  5. The 13 indicators that have missed target relate to SCA001, SS/M004, SCC010, SS/M018, SS/M019a, SS/M019b, SS/M024, SS/M028, SS/M029, SCC039, SCC043b, SCC011b, and SCC033f.
  • SCA001 (NSI): The rate of delayed transfers of care for social care reasons per 1,000 population aged 75 and over narrowly missed target this quarter. Progress has been made on last quarter's performance and it is hoped that as a cumulative indicator will meet the annual target.
  • SCC011b (NSI): The percentage of initial assessments that were completed during the year where there is evidence that the child has been seen alone by the social worker. Although this target was missed, there will be situations where it is not always appropriate for a child to be seen during the initial assessment therefore performance is considered satisfactory in this context
  • SCC033f (NSI): The percentage of young people formerly looked after with whom the authority is in contact, who are known to be engaged in education, training or employment at the age of 19. Of the ten young people not in education, employment or training, three are currently unable to work due to illness/ disability and one is a young parent. Social Services are currently working with the remaining six young people to provide help and support in finding suitable education, employment or training opportunities.
  • SS/M004: The percentage of initial assessments that were completed during the year where there is evidence that the child has been seen by a worker. It must be noted that there will be situations where it is not always appropriate for a child to be seen during the initial assessment therefore, performance is considered satisfactory in this context.
  • SCC010: In relation to the percentage of referrals that are re-referrals within 12 months, we are currently monitoring the decision to close a case, as the average length of time between referrals has been 6 months.
  • SS/M018: Whilst the number of new telecare users has missed target this quarter, this is a cumulative indicator and it is anticipated that the target will be achieved in later quarters.
  • SS/M019a and SS/M019b: Both the rate per 1,000 of population of over 65s who have had a Unified Assessment (UA) and Occupational Therapy (OT) assessment have missed target this quarter due to changes in procedure.
  • SS/M024: The percentage of reviews of child in need plans carried out in accordance with the statutory timetable; (SS/M028) the average time taken to complete initial assessments that took longer than 7 working days; (SS/M029) the percentage of required core assessments completed within 35 working days. These indicators have been deleted from the Welsh Government returns for 2015-16, in preparation for the measuring of performance under the Social Services and Wellbeing Act. Performance data is now being monitored as local management information and will be deleted from the framework in 2016-17.
  • SCC039: The percentage of health assessments for Looked After Children (LAC) due in the year that have been undertaken. Children and Young People Services officers have met with the designated Doctor for LAC to review performance and to agree a mechanism for improvement. These discussions have confirmed that all LAC are offered a health assessment, but that not all take place within timescale. There is now greater clarity regarding the reasons why health assessments do not take place; 64.88% of health assessments were completed within timescale (4 weeks), this increases to 71.76% when those assessments completed within a calendar month are included; and to 76.47% when all children who had a health assessment are included. Reasons for late and non-completion will continue to be monitored with the intention of further improving performance.
  • SS/M043b: The average time taken to complete those required core assessments that took longer than 35 working days. This indicator has been deleted from the Welsh Government returns for 2015-16, in preparation for the measuring of performance under the Social Services and Wellbeing Act. In 2015-16, the performance data is being monitored as local management information and will be deleted from the framework in 2016-17.
  1. Against Outcome 1, 'People in the Vale of Glamorgan are able to request support and receive help in a timely manner', 3 actions were reported slipped. Limited progress was made during the quarter to increase the take up of assistive technologies such as telecare due to staffing changes SS/A011 [(CP/HSCW5) (IO2)].
  2. Limited progress has been made in our work with the third sector and other organisations to deliver information about services for people in need via the Family Information Service [SS/A001 (CP/CYP6)]. Due to uncertainties with regards to expectations from the Social Services and Wellbeing Act and implementation of the Information, Advice and Assistance (IAA) workstream there has been no further developments since the last quarter. However, the IAA workstream will inform this objective and progress is anticipated in quarter 3.
  3. A meeting is planned with the Wales Co-operative Centre to facilitate a workshop to explore future service provider opportunities as part of our commitment to secure an increased range of service providers in social care, especially those who use a social entrepreneurial approach [SS/A015 (CP/H2)].
  4. Against Outcome 2, 'The Vale of Glamorgan Council protects vulnerable people and promotes their independence and social inclusion', no actions were reported slipped.
  5. Against Outcome 3, 'Social Services in the Vale of Glamorgan review, plan, design and develop quality services that deliver best value for money to improve outcomes for individuals', three actions were reported slipped.
  6. In order to progress the implementation of the Local Safeguarding Children Board Integration Programme with respect to agreed priorities regarding children with disabilities, Child and Adolescent Mental Health Service (CAMHS) provision, and models for entry into Children and Young People Services, a Change Manager Post is currently out to advert and work will commence once this capacity is secured to lead the programme (SS/A072).
  7. In relation to the implementation of a brokerage hub for care home placements with Cardiff and Vale University Health Board (UHB) and Cardiff Council (SS/A043); and the consideration of options for the delivery of long term care to address any shortfall in independent sector provision, particularly in relation to people with dementia-related illnesses (SS/A055b), workshops were arranged but had to be cancelled. These projects will recommence during October 2015 when the Interim Head of Service has been appointed.

Housing and Building Services

  1. Housing and Building Services is on track to achieve the objectives contributing to its service outcomes with 72% of all Service Plan actions either completed or on track to be completed. 6 actions were reported slipped and 4 were not due to have started this quarter.
  2. Of the 10 Corporate Plan actions, 70% (7) are on track to be completed, 20% (2) have slipped and one not due to have started this quarter.
  3. There are no actions or measures relating to the Improvement Objectives.
  4. Of the 12 performance indicators that are reported on a quarterly basis, 5 (50%) met or exceeded target during the quarter, 3 (25%) were within 10% of target, and 3 (25%) have missed target by more than 10%. A performance status was not applicable for 1 measure. Of 3 Outcome Agreement measures 2 are within 10% of target and 1 has slipped.
  5. The three indicators that have missed target relate to HS/M003, HS/M005 and HHA017b:
  6. HS/M005: Whilst the average number of days to let an empty property has not met target, improvements identified in quarter 1 are currently being progressed. In addition, a process review group has also met to re-engineer the process and identify further efficiency opportunities. It is anticipated that the void target will be met by the end of the year.
  7. HS/M003: The average satisfaction score for how tenants rated the overall process of improving homes to meet to WHQS has missed target. No comment or remedial action has been provided in response to the underperformance.
  8. HHA017b: The average number of days that all homeless households spent in other forms of temporary accommodation continues to miss target at quarter 2. Alternative suitable permanent and temporary housing solutions of all tenures continue to be secured in line with the Temporary Accommodation Strategy. This has resulted in 85 new private rented sector tenancies and 31 H4U tenancies commencing between April 2015 and the end of September 2015.
  9. Against Outcome 1, 'Everyone has a home that they can afford that meets their needs', a structured approach to improving and monitoring inspections has been implemented. The service has revised the post inspection process to ensure all sub-contracted work is monitored and checked prior to payment of invoices. All jobs over £500 will receive a post inspection. Additionally, a random sample of all work is being selected for post inspection. Pre-inspections continue to be appointed as a result of the nature of the work enquiry. The approach is ensuring that work is completed on time and to quality standards.
  10. The delivery of Council House Improvement Programme to bring housing stocks to a modern internal standard and good structural condition and achieve Welsh Housing Quality Standards is on well track for completion with all internal improvements substantially complete. External works are progressing well and are scheduled for completion by the target date. We continue to work with key stakeholders to maximise the supply of affordable housing units with 41 new housing units delivered in quarter two.
  11. Slippage was reported for five actions under Outcome 1. In relation to the development of a Tenant and Leaseholder Engagement Strategy, a report will be taken to Scrutiny in November 2015 (HS/A048). The development of an Environmental and Neighbourhood Improvement Strategy and associated operational plan has slipped as the Housing and Strategic Project lead appointment has been delayed until 2nd November. This action will be prioritised for completion by March 2016 (HS/A073).
  12. The development of an Asset Management Strategy and associated action plan has slipped to enable the impact of the Housing Revenue Account (HRA) buy out to be taken into account and for the financial impact of the external WHQS works to be validated before developing the full report. This strategy is now planned to be drafted over the next six months before being presented to Cabinet in the first quarter of the 2016/17 financial year (HS/A076).
  13. Limited progress has been made in the review of the governance arrangements of the Supporting People Regional Collaboration Fund Committee as the next steps are still awaited from Welsh Government; the Memorandum of Understanding has also been delayed and remains with Welsh Government lawyers (HS/A091).
  14. The implementation of the newly adopted Local Housing Strategy has slipped due to vacancies within the Strategy Team. An external recruitment process has now been undertaken for a Rural Housing Enabler and Affordable Housing Enabler (HS/A123).
  15. Against Outcome 2, 'Every customer is highly satisfied with the service we directly provide', an updated mobile solution system is being piloted and will be fully operational by the end of the year. Data within the Asset Management system is being updated to ensure all data held is current and reflective of stock. On completion, live up to date data will enable us to improve delivery within timescales and promote agile working, further contributing to a more efficient service.
  16. Limited progress was made in one action under Outcome 2 which related to the review of internal stores. Progress cannot be made until work undertaken by the National Procurement Service is finalised. Some minor improvements have already been undertaken to ensure transparency of material management to service users. Consultants are now being identified to provide a review and options report to consider the best material supply solution (HS/A105).
  17. Against Outcome 3, 'All citizens in the Vale live and work in safe and secure communities', no slipped actions were reported.

Development Services

  1. The service is well on track to achieve the objectives contributing to its service outcomes, with 96% of actions currently either completed or on track. Of 44 Service Plan actions, 1 is complete, 41 are on track to be completed, 1 has slipped and 1 is not due to have started this quarter.
  2. Of 23 Corporate Plan actions, 22 (96%) are either completed or on track for completion and 1 (4%) action has slipped. There is 1 action relating to the Improvement Objectives and this is on track for completion.
  3. There are no Outcome Agreement actions for this service.
  4. Of the 25 Performance Indicators that are reported on a quarterly basis, 13 (52%) met or exceeded target during the quarter, 6 (24%) were within 10% of target, and 6 (24%) have missed target by more than 10%.
  5. The indicators that have missed target relate to DS/M027 and DS/M032b, DS/M008b, DS/M009a, PSR009a and PPN001i:
  • DS/M032b: The percentage of building control applications that are submitted online. While this target has not been met, the Council has no control over how applicants submit applications and has limited resources to place adverts in the local press, however we encourage local businesses to apply online.
  • DS/M027: The average cost subsidy per single passenger journey on the Greenlinks Community Transport Service will be higher than the previous year as on-costs such as office accommodation, finance, legal etc. (£17,094) have been allocated to Greenlinks which has not occurred in previous years.
  • DS/M008b: The average number of calendar days taken to deliver a non-agency Disabled Facilities Grant missed target as, the 3 cases completed by non-grant agency services within this quarter have higher than the average grant expenditure of one multi-faceted/complex case with a through floor lift having a grant approval figure over £28k.
  • DS/M009a: The average number of calendar days taken from OT 1st contact to recommendation in the delivery of a Disabled Facilities Grant has missed target as one OT post has been vacant since June 2015. The post has now been filled with the OT in post from November 2015.
  • PPN001i: The percentage of high risk businesses that were liable to a programmed inspection that were inspected for trading standards. Of the remaining 5 premises due for inspection, 3 are for high risk Food Standards and will be carried out by the Food Safety team at the same time as the Food Hygiene inspection, one of which is due during quarter 3 and two during quarter 4. It is anticipated that the annual target will be achieved.
  • PSR009a: The performance in relation to the average number of calendar days taken to deliver a Disabled Facilities Grant for children and young people has been adversely affected by only one case being completed within this quarter.
  1. Against Outcome 1, 'Residents in the Vale live in safe, healthy, prosperous and sustainable communities', we have delivered a successful programme of play activities during the summer, over 1,895 children between the ages of 4 and 11 took part in over 32 play schemes in 5 difference venues across the Vale. Our Play Development team linked 42 children with a disability to 413 play schemes tailored to meet their needs. In addition Seven Family Fun Days attracted over 2,000 people and, these activities are contributing to increased levels of participation in physical activity across the Vale. Delivered a hugely successful summer event programme on Barry Island, with over 30,000 visitors making the trip to the Barry Island Weekender alone.
  2. The Regeneration Wall on Barry Island was named a finalist in the RT11 Awards for Planning Excellence 2015. We continue to work with partners to promote investment in the Vale and during quarter two, 16 long term unemployed people have found employment through the Council's work programme.
  3. Under Outcome 1, no progress update was provided against (DS/A004), which relates to maximising funding opportunities to improve the energy efficiency of the housing stock and reduce fuel poverty.
  4. Against Outcome 2, ' Development within the Vale is sustainable and the environment is protected and enhanced for current and future generations', we continue to provide support for and the extension of community transport throughout the Vale in light of increasing pressures on supported bus routes. As part of this work, the Barry Dock link road to Wenvoe cycle pedestrian route is due to be completed by the 6th November 2015. The Port Road bus metro scheme also commenced in October 2015. These schemes will contribute towards improving the transport infrastructure.
  5. There were no slipped actions reported against Outcome 2 for this quarter.

Learning and Skills

  1. Overall, Learning and Skills is considerably on track to achieve the objectives contributing to its service outcomes, with 94% of actions currently either completed or on track. Of 35 actions, 4 have been completed, 29 are on track and 2 have slipped this quarter.
  2. Of the 11 Corporate Plan actions, 9 (82%) are either completed or on track, and 2 (18%) have slipped. There are 2 actions relating to Improvement Objectives, both of which are on track for completion. There are 3 Outcome Agreement actions for the service and all are on track to be completed.
  3. Of the 21 performance indicators that are measured quarterly, 11 (52%) have met or exceeded target, 1 (5%) was within 10% of target, and 9 (43%) have missed target by more than 10%. There are currently 5 performance indicators relating to the Improvement Objectives, 2 have met/ exceeded target, and 3 have missed target by more than 10%. There are also 5 Outcome Agreement measures for this directorate, 2 have exceeded target, and 3 have missed target by more than 10% this quarter.
  4. The nine indicators that have missed target relate to, LS/M008, LS/M049b, LS/M022a, LS/M022b, LS/M024b, LS/M011, LS/M044, LS/M043 and LS/M054:
  • L LS/M008: Whilst the percentage of youth workers holding relevant youth work qualifications at all levels has missed target this quarter, a number of staff are currently in training. Improved performance will be reflected in quarter 3 once coursework has been moderated. Going forward, approximately 10 staff have signed up to the Level 3 course commencing in October 2015.
  • LS/M049b: The number of year 12/13 pupils known not to be in education, training or work-based learning (NEET). Quarter 2 data reported is taken from the Welsh Government 5 tier model for September 2015 which Careers Wales have advised is not as reliable. Work is underway in producing the annual destination data to be released at the end of October, which will give a more accurate picture of performance.
  • LS/M022a and LS/M022b: The percentage of pupils in primary and schools who have school meals. The figure reported is based on numbers on roll from 2014/15 as up to date numbers on roll for September 2015 are not yet available. This may have attributed to the reduction in numbers.
  • LS/M024b: Percentage of free school meals taken up in secondary has missed target, due to less pupils being eligible for free school meals.
  • LS/M054 (SCC/033f): The percentage of young people looked after with whom the authority is still in contact who are known to be engaged in education, training or employment at the age of 19. Of the 10 young people not in education, employment or training; 3 young people are currently unable to work due to illness/disability and 1 young person is a young parent. Social Services are currently working with the remaining 6 young people to provide help and support in finding suitable education, employment or training opportunities.
  • LS/M043: In relation to the percentage of 16-18 year olds who are in education, employment or training, entry into employment and training has reduced from the previous quarter. This is because young people in TIER 0 have not been updated to be matched to the Careers Wales IO system, and therefore are still showing as Year 11. Those in TIER 0 will not be matched to the 5 TIER system until October and will be reflected in quarter 3's performance.
  • LS/M44: Whilst the percentage of contact made through mobile provision who consequently engage with the service in improving their employment prospects failed to achieve target, performance will generally increase as provision develops throughout the year.
  • LS/M011: The number of accredited outcomes achieved by learners through the youth service reported during quarter 2 was 583 and missed its target of 1100. This performance is still an improvement on numbers, accreditations and Duke of Edinburgh completions reported in the last quarter. Further improvement in accreditations delivered will continue in the next quarter.
  1. Against Outcome 1, 'Learners achieve their full potential in order to maximise their life opportunities', we have utilised statutory intervention powers in order to effect change in schools when required in order to ensure accelerated improvement. The Director of Learning and Skills issued two warning notices and has extended the use of intervention powers in a secondary school, appointing additional governors. Attendance in Vale of Glamorgan secondary schools has been ranked 1st in Wales, a further improvement on last year's performance.
  2. Targets for improvement in learner completion, attainment and success rates across the Cardiff and Vale Community Learning Partnership were set in excess of the national comparator by 15%. Provisional data suggests a success rate of 89%; this is a 2%increase on 2014 and 3% above the Welsh National average.
  3. Moves to improve the standards of teaching, including the use of social media within the Cardiff and Vale Learning Partnership have been successful. A recent cycle of classroom observations gives a profile of 3 Excellent, 18 Good, and 3 Adequate.
  4. A marketing strategy for Library services, giving a particular focus to online resources has been successfully developed. The Marketing Group and the Digital Development Officer for libraries have worked together to promote online resources and services at outreach events. In addition, preparations have been made for libraries to contribute to the Get Online Week and the #LoveDigital Libraries Festival in the autumn.
  5. Slippage was reported against 2 actions under Outcome 1. In relation to undertaking initial skills assessments/diagnostics with learners enrolling onto courses over 10 hours, the Welsh Government has delayed its implementation of the initial essential skills assessments [LS/A150 (CP/LS9)]. This delay has also been the cause of slippage against (LS/A151), the tracking, monitoring and recording of outcomes for adult learners using initial assessment data as baseline.

Resource Implications (Financial and Employment)

  1. There are no additional budgetary implications arising from this report although underperformance in some areas may have a negative impact on external assessments of the Council and could put certain funding opportunities at risk.

Sustainability and Climate Change Implications

  1. Underperformance issues relating to crime and disorder will be given due consideration both corporately and within the relevant service areas.

Legal Implications (to Include Human Rights Implications)

  1. The Local Government Act 1999, the Wales Programme for Improvement and the Local Government (Wales) Measure 2009 require that the Council secure continuous improvement across the full range of local services for which it is responsible.

Crime and Disorder Implications

  1. Underperformance issues relating to crime and disorder will be given due consideration both corporately and within the relevant service areas.

Equal Opportunities Implications (to include Welsh Language issues)

  1. Underperformance issues relating to equalities will be given due consideration both corporately and within the relevant service areas.

Corporate/Service Objectives

  1. The Corporate Plan 2013-17 outlines community leadership as a priority for the Council. Improving how the Council evidences and reports achievements of its outcomes and objectives contributes towards effective community leadership.

Policy Framework and Budget

  1. This is a matter for Executive decision.

Consultation (including Ward Member Consultation)

  1. The information contained within the report is based on quarterly returns provided by service directorates. Quarterly performance reports are reported to all Scrutiny Committees.

Relevant Scrutiny Committee

  1. All

Background Papers

Appendix 1 - Quarter 1 Service Performance Reports for Resources, Development Services, Visible Services, Housing & Building Services and Learning & Skills

Contact Officer

Julia Archampong, Performance Manager.

Officers Consulted

Corporate Management Team

Huw Isaac, Head of Performance and Development

Tom Bowring, Operational Manager Performance and Policy

Responsible Officer:

Rob Thomas, Managing Director

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