Agenda Item No

The Vale of Glamorgan Council


Democratic Services Committee: 21st October 2015


Report of the Managing Director


ICT Update for Members


Purpose of the Report

  1. To inform Members of any new developments or issues within the ICT service and how they relate to the services provided to them


That Members note the content of the report.

Reason for the Recommendation

To ensure Members are made aware of any developments to their ICT Service to the wider Council


  1. Minute No 559 of the Democratic Services Committee confirmed that this Committee would widen its terms of reference to include responsibility for overseeing the Council's approach to Member Development, that the former Member ICT Working Group be not reappointed and that a further report be presented to this Committee on future proposals in respect of ICT for Members and Member's ICT Strategy.
  2. It was also agreed that a Members' ICT update would be a standing item for this Committee.

Relevant Issues and Options

  1. A server replacement programme has been completed to upgrade servers to the latest Microsoft operating system, Windows Server 2012 R2. The current version, Windows Server 2003, became unsupported in July this year.
  2. As the Windows 7 desktop upgrade has now been completed, investigations are underway to establish the suitability of the latest version, Windows 10, for use across the corporate estate.
  3. Bryn Hafren School is now being supported by ICT services, following a number of problems with ICT support at the school. This has resulted in savings for the school and some income for the ICT service. It is hoped that this model could be repeated at other comprehensive schools and that prospect is under investigation, however most of them have their own internal ICT support arrangements.
  4. The number of tablet computers and smart phones has increased substantially over the last year or so with over 250 tablets and 300 smartphones in use across the Council. They are mostly Samsung Android tablets used for remote and mobile working projects that enable staff to receive their e-mails and calendar appointments whilst out of the office. These have all been secured using a solution by Airwatch which allows them to be encrypted and secured to ensure that the issue of data loss is minimised.
  5. The usability of tablets for corporate use is improving and Members may wish to consider the use of tablets as an alternative to laptops. Windows 10 should make it easier to use Windows devices in this area which do give more opportunities to improve security of these devices.
  6. Work is on-going to look at improving the availability of some of the core Council services such as e-mail and access to the internet and a report was taken to CMT earlier this month to outline some proposals. However, all of the proposals had considerable cost implications.
  7. Members were informed at the last meeting of the implications of the financial situation for the ICT Service and to give an update the savings targets for the current and next financial years have been identified and in effect overachieved and a report to CMT was made on the 14th October. However the scale of savings in 2017/2018 still represents a considerable challenge, with over £400k to be found.

The impact of the savings already found will be an overall reduction in staff numbers of 2 FTEs and the remainder largely as a result of renegotiating contracts.












Legal Implications (to Include Human Rights Implications)

  1. There are no legal implications that arise as a result of this report

Crime and Disorder Implications

  1.   There are no Crime and Disorder implications for this report

Equal Opportunities Implications (to include Welsh Language issues)

  1. There are no equal opportunity implications that arise as a result of this report.

Corporate/Service Objectives

  1. To exercise robust financial management and explore all opportunities to improve efficiency and service quality including collaborative working.
  2. To deliver cost-effective support and service desk function to monitor performance, meet customer needs and communicate effectively.

Policy Framework and Budget

  1. This report is for information only.

Consultation (including Ward Member Consultation)

  1. No Member consultation has taken place.

Relevant Scrutiny Committee

  1.   Scrutiny Committee (Corporate Resources).

Background Papers

Minutes of the Members' ICT Group Meetings

Contact Officer

David Vining - Head of Strategic ICT

Officers Consulted

Head of Democratic Services

Responsible Officer:

Rob Thomas - Managing Director