Agenda Item No. 10


The Vale of Glamorgan Council


Scrutiny Committee (Corporate Resources): 17 July 2014


Report of the Managing Director


Resources End of Year Performance Report 2013/14 and Target Setting 2014/15


Purpose of the Report

1.         To present end of year performance results for the period 1st April 2013 to 31st March 2014 and proposed service targets for 2014/15.


1.         That Committee note service performance results and remedial actions to be taken to address service underperformance. (Paragraphs 5-14 with full details in Appendix 1.)

2.         That Committee note progress to date in achieving key outcomes as outlined in the Corporate Plan 2013/17 and the Improvement Plan Part 1 2013/14. (Paragraphs 6-7 with full details in Appendix 1.)

3.         That Committee consider proposed service targets for 2014/15. (Paragraphs 15-17 with full details in Appendix 2.)

4.         That Committee refer any recommendations to Cabinet for approval.

Reasons for the Recommendations

1.         To ensure the Council is effectively assessing its performance in line with the requirement to secure continuous improvement outlined in the Local Government (Wales) Measure 2009.

2.         To enable the Council to demonstrate achievement of its objectives and identify service areas for improvement work.

3.         To ensure challenging targets are set against the Council's measures for improvement, reflecting our commitment to continuously improve services whilst mindful of significant financial and service demand pressures over the coming year.

4.         Cabinet have final decision making powers.


2.         Service Plans for 2013/14 focus on the achievement of key objectives within each directorate which in turn contribute towards the achievement of Corporate Plan and Improvement Plan outcomes.

3.         Quarterly performance reports reflect 2013/14 Service Plans and are designed to ensure the Council reports performance in the context of progress against its objectives. 

4.         End of year (quarter 4) service performance reports are cumulative and comprise performance information covering the period 1st April 2013 to 31st March 2014 (Appendix 1). The report is structured as follows:

  • An overview provides a snapshot of the directorate's progress towards achieving the objectives contributing towards its service outcomes. It highlights progress towards key actions in the Corporate Plan 2013-17 and the Improvement Plan Part 1 2013/14 for which the directorate has lead responsibility. Examples of exceptional performance during the year are highlighted as are key areas of slippage and the planned remedial action.
  • A brief evaluation is provided of each service outcome outlining overall progress (including actions and performance measures) towards achievement.
  • Detailed progress is reported for each service objective looking at all actions broken down into completed, on track, slipped and not started actions. Progress is provided for all performance indicators using the traffic light system (red, amber and green).  A 'red' status relates to measures that have missed target by more than 10%, 'amber' relates to performance within 10% of target and 'green' to performance that has met or exceeded target.  All areas of underperformance identified include a reason for the poor performance and proposed remedial actions.

Relevant Issues and Options

5.         The department has completed 82% of service plan actions at end of year, with a further 3% on track for a later completion date. Details are available under each objective. There are a total of 71 actions in the plan; 58 are completed, 2 are on track, 10 have slipped and 1 has not been started.

6.         The department has completed 88% of the actions against the Corporate Plan that were included in the 2013/14 service plan. Of the 8 actions within the service plan, 7 are completed and 1 has slipped.

7.         There is 1 Improvement Objective action in the service plan, which is completed.

8.         There are no Outcome Agreement actions in the 2013/14 plan, as the Outcome Agreement was not agreed until 1 April 2014.

9.         Of the 23 performance indicators in the plan, 2 (9%) did not have targets set for 2013/14. 18 (78%) met or exceeded target at end of year, 2 (9%) were within 10% of target and 1 (4%) missed target by more than 10%.

10.      In terms of notable performance during the quarter, the service has achieved Public Services Network (PSN) accreditation in compliance with information security standards.  We have successfully installed wireless networks into all of our schools and a free public access wi-fi to all of the main Council buildings that are accessed by the public.

11.      We remain committed to ensuring that our customers can access council services conveniently. During the year, 95.1% of all payments in the Vale were made by electronic means, the third highest percentage in Wales. The average was 88.4%.

12.      We continued to radically review how we work and the way in which services are delivered in order to make the most effective use of limited resources. During 2013/14 we exceeded our Outcome Agreement target for procurement savings of £1.8 million for the year. However, more work needs to be done, in order to make further savings over the next three years whilst continuing to deliver on our ambitious improvement programme.

13.      A significant volume of organisational change has been successfully managed in consultation with trade unions with successful efforts made to mitigate the adverse implications for staff. This has impacted positively in a number of areas; staff turnover figures have improved from 10.28% (2012/13) to 8.64% (2013/14) and sickness absence levels across the Council (8.75 days per employee for 2013/14) continue to be lower than public sector national comparators.

14.      A draft protocol to increase public engagement and participation in the Council’s scrutiny process has been endorsed by the Scrutiny Committee Chair and Vice-Chair Group [RS05/A038 (CP/CL6)]. This will now be progressed via the Constitution Working Party and Council as appropriate.

Proposed Service Performance Indicators and Targets 2014/15

15.      A review of performance indicators has taken place to ensure that the Council collects indicators which effectively monitor service plan objectives and outcomes. New indicators and deletions have been proposed to enable services to better demonstrate achievement of service objectives and outcomes.  Appendix 2 outlines proposed service targets for 2014/15 by service plan area.

16.      Some targets are set in accordance with previously agreed targets in statutory council documents such as the Improvement Plan and the Outcome Agreement. Where relevant, this is indicated in the comment box. Please note that these targets have already been agreed in consultation with members and Welsh Government and cannot now be amended.

17.      The target setting report also includes end of year performance data. In a small number of instances, this may differ from the end of year data in Appendix 1. This is because reports for Appendix 1 are produced through the Ffynnon system, and therefore had to be finalised before the end of the contract at the end of May. Therefore, where data has been updated or verified since this date, this has been updated in Appendix 2, but not in Appendix 1.

Resource Implications (Financial and Employment)

18.      There are no additional budgetary implications arising from this report although underperformance in some areas may have a negative impact on external assessments of the Council and could put certain funding opportunities at risk.

Sustainability and Climate Change Implications

19.      Underperformance issues relating to sustainability will be given due consideration both corporately and within the relevant service areas.

Legal Implications (to Include Human Rights Implications)

20.      The Local Government Act 1999, the Wales Programme for Improvement and the Local Government (Wales) Measure 2009 require that the Council secure continuous improvement across the full range of local services for which it is responsible.

Crime and Disorder Implications

21.      Underperformance issues relating to crime and disorder will be given due consideration both corporately and within the relevant service areas.

Equal Opportunities Implications (to include Welsh Language issues)

22.      Underperformance issues relating to equalities will be given due consideration both corporately and within the relevant service areas.

Corporate/Service Objectives

23.      The Corporate Plan 2013-17 outlines community leadership as a priority for the Council. Improving how the council evidences and reports achievement of its outcomes and objectives contributes towards effective community leadership.

Policy Framework and Budget

24.      This is a matter for Executive decision.

Consultation (including Ward Member Consultation)

25.      The information contained within the report is based on quarterly returns provided by service directorates. Quarterly performance reports are reported to Cabinet and relevant Scrutiny Committees.

Relevant Scrutiny Committee

26.      Corporate Resources

Background Paper

End of Year Performance Report, Cabinet, 30 June 2014


Contact Officer

Julia Archampong, Performance Manager.


Officers Consulted

Corporate Management Team

Huw Isaac, Head of Performance and Development


Responsible Officer:

Sian Davies, Managing Director