Agenda Item No. 11


The Vale of Glamorgan Council


Scrutiny Committee (Corporate Resources): 9th December 2014


Report of the Managing Director


Quarter 2 Resources Performance Report 2014-15


Purpose of the Report

1.         To present the performance results for Quarter 2, 1st July-30th September, 2014-15.


1.         That Committee note service performance results and remedial actions to be taken to address service underperformance.

2.         That Committee note progress to date in achieving key outcomes as outlined in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014-15.

Reasons for the Recommendations

1.         To ensure the Council is effectively assessing its performance in line with the requirement to secure continuous improvement outlined in the Local Government Measure (Wales) 2009.

2.         To consider the Quarter 2 Resources performance results as at 30th September 2014 in order to identify service areas for improvement.


2.         The Service Plans are designed to focus on the achievement of key objectives within each directorate which in turn contribute towards the achievement of identified outcomes in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014-15. 

3.         Quarterly performance reports have been developed to reflect these Service Plans and designed to ensure that the Council reports performance in the context of progress against its objectives. 

4.         The performance report is structured as follows:

·         An overview provides a snapshot of the directorate's progress towards achieving the objectives contributing towards its service outcomes. It highlights progress towards key actions in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014-15 for which the directorate has lead responsibility. Examples of exceptional performance during the quarter are highlighted as are any key areas of slippage and the planned remedial action to bring these back on track.

·         A brief evaluation is provided of each service outcome outlining overall progress (including actions and performance measures) towards achievement.

·         Detailed progress is reported for each service objective looking at all actions broken down into completed, on track, slipped and not started actions.

·         Progress is provided for all performance indicators using the traffic light system (red, amber and green).  A 'red' status relates to measures that have missed target by more than 10%; 'amber' relates to performance within 10% of target and 'green' to performance that is on or has exceeded target. All areas of underperformance identified include a reason for the poor performance and proposed remedial actions.

Relevant Issues and Options

5.         Overall the Resources department is well on track to achieve the objectives contributing to its service outcomes, with 92% of actions either completed or on track.  Of 48 actions within the Service Plan, 11 are complete, 33 are on track and 4 have slipped.

6.          The Directorate’s progress against Corporate Plan actions is also on course, with 75% of actions on track for completion.  Of the 4 actions within the Service Plan, 1 has slipped. There are no actions relating to either the Improvement Objectives or the Outcome Agreement. There is one measure relating to the Outcome Agreement which is reported annually.

7.         Of 16 performance indicators, 10 have met or exceeded target, 2 were within 10% of target. A RAG status was not applicable to the remaining 4. This performance mirrors that reported in Q1.

8.         In relation to exceptional performance the delivery of voice and data services to the PLC project was a culmination of two years planning and development of an ICT strategy that will ultimately deliver cutting edge technology via a resilient core infrastructure to support pupil learning, content delivery, telephony and guest services through the latest wireless and wired technologies. Working with Hewlett Packard, Aruba, Cisco and support partners Pervasive and 365iT, the Networks and Telephony team were responsible for the initial tender process right through to installation of all equipment. The wireless infrastructure supports telephone calls across the Cisco Jabber platform offering complete coverage throughout the site giving users the ability to roam throughout the building whilst on a call. The guest network gives users Internet access and both schools deliver their secure curriculum networks across the same media. The wireless network uses the latest advanced technology to allow clients to connect at the highest speeds available, whilst the Internet service is provided by high speed links that traverse the Vale of Glamorgan Council's core wide area network to deliver the bandwidth that the new Learning Community demands.

9.         Slippage was reported in a number of actions:

·         Interviews to inform the 2014/15 Member Development Programme will commence during Q3 (RS/A090).

·         In relation to (RS/A008), implementing key projects as part of Space Project, occupancy surveys have been completed however, awaiting the appointment of a new project manager.

·         Currently reviewing the range of guidance available for procurement [(RS/A035) NA3] including schools and corporate departments. Work is also underway with Cardiff Council to deliver management information to aid decision making and inform business partnering with service areas. A Procurement Code of Practice is being drafted to accompany the Council's new constitution. Use of e-procurement continues, with pilots using Sell2Wales.

10.      A detailed report of the directorate’s overall performance is provided at Appendix 1.

Resource Implications (Financial and Employment)

11.      There are no additional budgetary implications arising from this report although underperformance in some areas may have a negative impact on external assessments of the Council and could put certain funding opportunities at risk.

Sustainability and Climate Change Implications

12.      Underperformance issues relating to sustainability will be given due consideration both corporately and within the relevant service areas.

Legal Implications (to Include Human Rights Implications)

13.      The Local Government Act 1999, the Wales Programme for Improvement and the Local Government (Wales) Measure 2009 require that the Council secure continuous improvement across the full range of local services for which it is responsible.

Crime and Disorder Implications

14.      Underperformance issues relating to crime and disorder will be given due consideration both corporately and within the relevant service areas.

Equal Opportunities Implications (to include Welsh Language issues)

15.      Underperformance issues relating to equalities will be given due consideration both corporately and within the relevant service areas.

Corporate/Service Objectives

16.      The Corporate Plan 2013-17 outlines community leadership as a priority for the Council. Improving how the Council evidences and reports achievements of its outcomes and objectives contributes towards effective community leadership.

Policy Framework and Budget

17.      This is a matter for Executive decision.

Consultation (including Ward Member Consultation)

18.      The information contained within the report is based on quarterly returns provided by service directorates to the Performance and Development Team. An overall Council report on performance has been considered by Cabinet.  Quarterly performance reports are reported to relevant Scrutiny Committees.

Relevant Scrutiny Committee

19.      Corporate Resources

Background Papers

Quarter 2 Performance Report

Contact Officer

Julia Esseen, Corporate Performance Co-ordinator


Officers Consulted

Corporate Management Team

Huw Isaac, Head of Performance and Development

Julia Archampong, Performance Manager


Responsible Officer:

Sian Davies, Managing Director