Agenda Item No 9(ii)


The Vale of Glamorgan Council


Scrutiny Committee (Economy and Environment): 7th October 2014


Report of the Director of Visible Services and Housing


Quarter 1 Visible Services Performance Report 2014-15


Purpose of the Report

1.         To present the performance results for Quarter 1, 1st April-30th June, 2014-15.


1.         That Committee note service performance results and remedial actions to be taken to address service underperformance.

2.         That Committee note progress to date in achieving key outcomes as outlined in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014-15.

Reasons for the Recommendations

1.         To ensure the Council is effectively assessing its performance in line with the requirement to secure continuous improvement outlined in the Local Government Measure (Wales) 2009.

2.         To consider the Quarter 1 Visible Services performance results as at 30th June 2014 in order to identify service areas for improvement.


2.         The Service Plans are designed to focus on the achievement of key objectives within each directorate which in turn contribute towards the achievement of identified outcomes in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014-15. 

3.         Quarterly performance reports have been developed to reflect these Service Plans and designed to ensure that the Council reports performance in the context of progress against its objectives. 

4.         The performance report is structured as follows:

  • An overview provides a snapshot of the Directorate's progress towards achieving the objectives contributing towards its service outcomes. It highlights progress towards key actions in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014-15 for which the Directorate has lead responsibility. Examples of exceptional performance during the quarter are highlighted as are any key areas of slippage and the planned remedial action to bring these back on track.
  • A brief evaluation is provided of each service outcome outlining overall progress (including actions and performance measures) towards achievement.
  • Detailed progress is reported for each service objective looking at all actions broken down into completed, on track, slipped and not started actions.
  • Progress is provided for all performance indicators using the traffic light system (red, amber and green).  A 'red' status relates to measures that have missed target by more than 10%; 'amber' relates to performance within 10% of target and 'green' to performance that is on or has exceeded target. All areas of underperformance identified include a reason for the poor performance and proposed remedial actions.

Relevant Issues and Options

5.         Visible Services is on track to achieve its objectives contributing to its service outcomes. As at Quarter 1, 62% of actions are either completed or on track to be completed with the remaining 38% scheduled for start and completion later in the year. No actions were reported as slipped.

6.         Of the 13 Corporate Plan actions, 85% of actions (11) have been completed or are on track. The remaining 2 Corporate Plan actions have not yet been started. Of the 2 Outcome Agreement actions for the service, 1 has been completed and the other is on track for completion. There are currently no actions relating to the Improvement Objectives.

7.         Of the18 performance indicators, 7 have met or exceeded target, 4 are within 10% of target and 6 have missed target by more than 10%. There was one indicator, VS/M007: Number of dropped crossing points provided for community use where no data was available for the quarter. 

8.         In terms of exceptional performance, the Department has achieved Green Flag status for 5 parks as a mark of excellence demonstrating good amenities and community involvement in the parks, surpassing the target of 4 parks (VS/A051) (CP/E10).

9.         A detailed report of the Directorate’s overall performance is provided at Appendix 1.

Resource Implications (Financial and Employment)

10.      There are no additional budgetary implications arising from this report although underperformance in some areas may have a negative impact on external assessments of the Council and could put certain funding opportunities at risk.

Sustainability and Climate Change Implications

11.      Underperformance issues relating to sustainability will be given due consideration both corporately and within the relevant service areas.

Legal Implications (to Include Human Rights Implications)

12.      The Local Government Act 1999, the Wales Programme for Improvement and the Local Government (Wales) Measure 2009 require that the Council secure continuous improvement across the full range of local services for which it is responsible.

Crime and Disorder Implications

13.      Underperformance issues relating to crime and disorder will be given due consideration both corporately and within the relevant service areas.

Equal Opportunities Implications (to include Welsh Language issues)

14.      Underperformance issues relating to equalities will be given due consideration both corporately and within the relevant service areas.

Corporate/Service Objectives

15.      The Corporate Plan 2013-17 outlines community leadership as a priority for the Council.  Improving how the Council evidences and reports achievements of its outcomes and objectives contributes towards effective community leadership.

Policy Framework and Budget

16.      This is a matter for Executive decision.

Consultation (including Ward Member Consultation)

17.      The information contained within the report is based on quarterly returns provided by service directorates to the Performance and Development Team. An overall Council report on performance has been considered by Cabinet.  Quarterly performance reports are reported to relevant Scrutiny Committees.

Relevant Scrutiny Committee

18.      Economy and Environment

Background Papers

Quarter 1 Performance Report, Cabinet, 22nd September 2014

Contact Officer

Julia Esseen, Corporate Performance Co-ordinator


Officers Consulted

Corporate Management Team

Huw Isaac, Head of Performance and Development

Julia Archampong, Performance Manager


Responsible Officer:

Miles Punter, Director of Visible Services and Housing.