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Agenda Item No.

 

THE VALE OF GLAMORGAN COUNCIL

 

SCRUTINY COMMITTEE (HOUSING AND PUBLIC PROTECTION): 14TH DECEMBER, 2011

 

REFERENCE FROM CABINET: 29TH NOVEMBER, 2011

 

 

"C1539          UPDATE ON THE IMPACT OF CHARGES ON CONTROL OF RODENTS TO THE OUTSIDE OF DOMESTIC PROPERTIES (LPP) (SCRUTINY - HOUSING AND PUBLIC PROTECTION) -

 

Cabinet were advised of the impact of charges for rodent control outside domestics. 

 

During the first two quarters of the financial year 2011/2012 there had been a 10% reduction in the total number of requests received by the Pest Control Service compared to the same period in the financial year 2010/2011.

 

With regard to the number of service requests received for the treatment of rats during the first two quarters of the financial year, the reduction between the financial years was greater.  The financial year had seen on average 33% reduction in the demand to control rats in domestic premises.  The table below showed the reduction across all services offered in the control of rats including services that were free at point of use

 

 

Number of Service Requests received

1st April to 30th September

Free Rat Survey - (service introduced when charge applied to treatment of rats outside)

Treatment of rats outside

Free Treatment of rats Inside

2009

1

605

153

2010

227

197

180

2011

153 (-33%)

122 (-38%)

134 (-26%)

 

An analysis of the percentage of clients who paid for the control of rats outside domestic premises indicated only a small reduction in numbers when compared to the same period last year.  During the first two quarters of this financial year 64% of clients requested this service compared to 68% during the same period last year.

 

In 2010 the positive impact of charging for the service was noticeable in the reduction of waiting times and an increase in client work.  During the first two quarters of this financial year 85.7% of clients received their first visit within five days of their request compared to 83.8% during the same period last year. 

 

Investment in Mobile Working and Dynamic Scheduling Solutions were currently being investigated.  If implemented, the response times should continue to improve next year.

 

The increase in capacity had enabled the Pest Control Service to undertake chargeable proactive work.  This had been realised this year through the completion of a sewer baiting contract with Welsh Water.  It was anticipated that this contract would be renewed for a further 12 months enabling additional income to support the service.

 

The Pest Control Service was beginning to enter into discussions with other Service Areas within the Council to negotiate a Service Level Agreement for services currently being carried out by private contractors.  Successful negotiations of the Service Level Agreements would not only supplement the Pest Control income but provide savings to revenue budgets of other Service Areas.

 

This was a matter for Executive decision.

 

RESOLVED - T H A T the impact of introducing the charge for rodent control outside domestic premises be noted and the matter be referred to the Scrutiny Committee (Housing and Public Protection).

 

Reason for decision

 

To consider the impact of the charges for rodent control."

 

 

 

Attached as Appendix - Report to Cabinet - 29th November, 2011

 

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