Agenda Item No


The Vale of Glamorgan Council


Scrutiny Committee (Housing and Public Protection): 13th February, 2013


Report of the Managing Director


End of Year Performance Report by Scrutiny Committee (Housing and Public Protection) - National Strategic Indicators, Public Accountability Measures, Service Improvement Data


Purpose of the Report

1.             To inform the Committee of annual performance results in the areas of private sector renewal, public protection and homelessness and housing advice for the year ended 31 March 2012.


1.             That the Committee notes the performance results.

Reasons for the Recommendation

1.             Reporting of service performance is in line with statutory requirements and the council's Performance Management Framework and monitoring arrangements.

2.             To consider progress made to date in addressing the areas of under performance in the Council’s annual performance results.

3.             To consider where further improvements could be focussed to improve overall performance.

4.             To ensure continuous improvement of all Council services.


2.             Benchmarking data has now been released for the national indicators collected by the data unit, which can be used to highlight achievements and areas for improvement for Council services.

Relevant Issues and Options

3.             Appendix 1 contains a report summarising the Vale's performance against national indicators for the year ended 2011/12 in relation to the areas monitored by Housing and Public Protection Scrutiny Committee.

  • 5 indicators achieved a top quartile performance, ranked between 1st and 5th when compared with the rest of Wales.
  • 4 indicators achieved a performance within the middle quartiles, ranked between 12th and 16th when compared with other Welsh councils.
  • 12 indicators were in the bottom quartile of performance, ranked between 13th (of 16) and 21st in Wales.
  • Of the 21 total indicators, the Vale performed better than, or as well as the Welsh average in 6.
  • Of the 6 homelessness and housing advice indicators, 2 were in the middle quartiles and 4 were in the bottom quartile. One of these was recorded as the worst performance in Wales, ranking 20th of 20 councils who returned data (HHA/017a - The average number of days that all homeless households spent in bed and breakfast accommodation).
  • Of the 6 private sector renewal indicators, 1 was in the top quartile, 1 in the middle quartiles, and 4 were in the bottom quartile. One of these was recorded as the worst performance in Wales, ranking 21st of 21 authorities who returned data (PSR/009a - The average number of calendar days taken to deliver a Disabled Facilities Grant for children and young people).
  • Of the 9 public protection indicators, 4 were in the top quartile, 1 was in the middle quartiles, and 4 were in the bottom quartile. The service inspected 100% of high risk businesses that were liable to a programmes inspection for trading standards, food hygiene, animal health and health and safety, achieving the joint best performance in Wales in each of these areas.

4.             Appendix 2 contains a table detailing the 10 authorities of South East Wales and their individual performances against the housing and public protection indicators, in respect of how many top, middle and bottom quartile performances they achieved. The councils are listed in order of how many top quartile performances they achieved for 2011/12.

Resource Implications (Financial and Employment)

5.             There are no additional budgetary implications arising from this report although underperformance in some areas may have a negative impact on external assessments of the Council and could put certain funding opportunities at risk.

Sustainability and Climate Change Implications

6.             There are no sustainability and climate change implications arising directly from this report.

Legal Implications (to Include Human Rights Implications)

7.             The Local Government Act 1999, the Wales Programme for Improvement and the Local Government (Wales) Measure 2009 require that the Council secure continuous improvement across the full range of local services for which it is responsible.

Crime and Disorder Implications

8.             There are no crime and disorder implications arising directly from this report.

Equal Opportunities Implications (to include Welsh Language issues)

9.             None.

Corporate/Service Objectives

10.        Monitoring of performance demonstrates a clear contribution to the corporate priorities outlined below and also underpins the improvement work and outcomes of all seven corporate priorities:

  • To manage the Council’s workforce, money, information an assets efficiently, effectively and securely.
  • To work with partners to promote and ensure a coordinated approach to delivering the shared vision for the future of the Vale.

Policy Framework and Budget

11.        This is a matter for the decision of the Corporate Management Team.

Consultation (including Ward Member Consultation)

12.        The data contained within the report is based on internally audited returns provided by Heads of Service and verified by the Local Government Data Unit.

Relevant Scrutiny Committee

13.        Housing and Public Protection

Background Papers

All information is available to view online via the Local Government Data Unit's 'Benchmarking Hub':

Contact Chloe Clarke (521) for a password.


Contact Officer

Chloe Clarke, Corporate Performance Co-ordinator


Officers Consulted

Julia Archampong, Performance Manager

Beverly Noon, Operational Manager - Corporate Policy and Communications

Huw Isaac, Head of Performance and Development


Responsible Officer:

Sian Davies, Managing Director