Agenda Item No. 9
The Vale of Glamorgan Council
Scrutiny Committee (Housing and Public Protection): 3rd December 2014
Report of the Director Development Services
Quarter 2 Development Services Performance Report 2014-15
Purpose of the Report
1. To present the performance results for Quarter 2, 1st July-30th September, 2014-15.
1. That Committee note service performance results and remedial actions to be taken to address service underperformance.
2. That Committee note progress to date in achieving key outcomes as outlined in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014-15.
Reasons for the Recommendations
1. To ensure the Council is effectively assessing its performance in line with the requirement to secure continuous improvement outlined in the Local Government Measure (Wales) 2009.
2. To consider the Quarter 2 Development Services performance results as at 30th September 2014 in order to identify service areas for improvement.
2. The Service Plans are designed to focus on the achievement of key objectives within each directorate which in turn contribute towards the achievement of identified outcomes in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014-15.
3. Quarterly performance reports have been developed to reflect these Service Plans and designed to ensure that the Council reports performance in the context of progress against its objectives.
4. The performance report is structured as follows:
· An overview provides a snapshot of the directorate's progress towards achieving the objectives contributing towards its service outcomes. It highlights progress towards key actions in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014-15 for which the directorate has lead responsibility. Examples of exceptional performance during the quarter are highlighted as are any key areas of slippage and the planned remedial action to bring these back on track.
· A brief evaluation is provided of each service outcome outlining overall progress (including actions and performance measures) towards achievement.
· Detailed progress is reported for each service objective looking at all actions broken down into completed, on track, slipped and not started actions.
· Progress is provided for all performance indicators using the traffic light system (red, amber and green). A 'red' status relates to measures that have missed target by more than 10%; 'amber' relates to performance within 10% of target and 'green' to performance that is on or has exceeded target. All areas of underperformance identified include a reason for the poor performance and proposed remedial actions.
Relevant Issues and Options
5. Development Services is well on track to achieve the objectives contributing to its service outcomes, with 95% of actions currently either completed or on track. Of the 40 Corporate Plan actions within the Service Plan, 2 (5%) have been completed, 36 (92%) are on track and 1 has slipped.
6. There are 15 actions relating to the Improvement Objectives and 93% (14) are either completed or on track to be completed with 1 action reported as slipped.
7. There are currently no Outcome Agreement actions in place for the service. Of the 11 measures relating to the Outcome Agreement, 1 is reported quarterly and this has met target.
8. Of 38 performance indicators, 26 have met or exceeded target, 8 are within 10% of target and 1 has missed target by more than 10%. A RAG status was not applicable to 3 indicators.
9. Actions and measures relating to Public Protection can be found under Objective 2 (page 7-11of Appendix 1). Of the 20 actions reported, 2 have been completed, and the remaining 18 are on track for completion. Of 17 measures reported, 16 have met or exceeded target and a RAG status is not applicable to 1 indicator.
10. For Public protection, no exceptional performance was reported this quarter.
11. No slippage was reported in relation to actions and measures within the Committee's remit.
12. A detailed report of the directorate’s overall performance is provided at Appendix 1.
Resource Implications (Financial and Employment)
13. There are no additional budgetary implications arising from this report although underperformance in some areas may have a negative impact on external assessments of the Council and could put certain funding opportunities at risk.
Sustainability and Climate Change Implications
14. Underperformance issues relating to sustainability will be given due consideration both corporately and within the relevant service areas.
Legal Implications (to Include Human Rights Implications)
15. The Local Government Act 1999, the Wales Programme for Improvement and the Local Government (Wales) Measure 2009 require that the Council secure continuous improvement across the full range of local services for which it is responsible.
Crime and Disorder Implications
16. Underperformance issues relating to crime and disorder will be given due consideration both corporately and within the relevant service areas.
Equal Opportunities Implications (to include Welsh Language issues)
17. Underperformance issues relating to equalities will be given due consideration both corporately and within the relevant service areas.
18. The Corporate Plan 2013-17 outlines community leadership as a priority for the Council. Improving how the Council evidences and reports achievements of its outcomes and objectives contributes towards effective community leadership.
Policy Framework and Budget
19. This is a matter for Executive decision.
Consultation (including Ward Member Consultation)
20. The information contained within the report is based on quarterly returns provided by service directorates to the Performance and Development Team. An overall Council report on performance has been considered by Cabinet. Quarterly performance reports are reported to relevant Scrutiny Committees.
Relevant Scrutiny Committee
21. Housing and Public Protection
Quarter 2 Performance Report
Julia Esseen, Corporate Performance Co-ordinator
Corporate Management Team
Huw Isaac, Head of Performance and Development
Julia Archampong, Performance Manager
Rob Thomas, Director of Development Services