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Enforcement Agents

The Enforcement Agent Code of Conduct tells our Enforcement Agents how they should behave when they collect outstanding Council Tax or Business Rates.

 

This Code complies with the National Standards for Enforcement Agents 

 

Taking Control of Goods Costs

The Taking Control of Goods (Fees) Regulations 2014 - Enforcement Fees Regulation 4 Table 

 

taking control
 Fee Stage Fixed Fee    fee for sum exceeding £1,500
 Compliance Stage     £75.00    0%
 Enforcement Stage    £235.00  7.5% 
 Sale or Disposal Stage £110.00    7.5%  

 

Vulnerable people

We make special efforts to be sensitive to vulnerable people. We will use special collectors in these cases if necessary. Vulnerable people are defined as:

  • those suffering from a mental handicap or mental confusion
  • the long-term sick or those suffering from serious illness or frailty
  • people who are deaf or blind, or have limited sight or hearing
  • those who have suffered a recent bereavement in the family or in the household

 

If you have been contacted by an Enforcement Agent and you fall into one of the categories shown above, please contact the Revenues Division immediately.

 

Complaints

However hard we try, occasionally things go wrong. Please help us to put them right. You may want to complain if you think:

  • we have not treated you fairly
  • we have not treated you politely
  • we have not done something you think we should have done, or

Please contact:

Director of Resources

Civic Offices

Holton Road

Barry

CF63 4RU

 


Initial complaints will be investigated and we will send you a written reply within 10 working days. 

 

Enquiry desks

We provide a friendly and professional "one-stop" service for all your Revenues or Housing and Council Tax Benefit enquiries:

 

Civic Offices, Holton Road, Barry, CF63 4RY.

 

Mon - Thurs: 9.00am - 4.30pm

Fri: 9:00am - 4:00pm

Telephone Hotline*

 

  • Council Tax: 
    01446 709564
  • Non-Domestic Rates:  01446 709299
  • Housing/Council Tax Benefits: 

    01446 709244

Home Visits (daytime)*

For those who can't visit, we may be able to arrange a home visit in special circumstances.

  • Council Tax: 
    01446 709564
  • Non-Domestic Rates:  01446 709299
  • Housing/Council Tax Benefit: 
    01446 709244

Monday - Thursday: 8:45 - 4:30 / Friday: 8:45 - 4:00