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This Code complies with the National Standards for Enforcement Agents
The Taking Control of Goods (Fees) Regulations 2014 - Enforcement Fees Regulation 4 Table
We make special efforts to be sensitive to vulnerable people. We will use special collectors in these cases if necessary. Vulnerable people are defined as:
If you have been contacted by an Enforcement Agent and you fall into one of the categories shown above, please contact the Revenues Division immediately.
However hard we try, occasionally things go wrong. Please help us to put them right. You may want to complain if you think:
Director of Resources
Initial complaints will be investigated and we will send you a written reply within 10 working days.
We provide a friendly and professional "one-stop" service for all your Revenues or Housing and Council Tax Benefit enquiries:
Civic Offices, Holton Road, Barry, CF63 4RY.
Mon - Thurs: 9.00am - 4.30pm
Fri: 9:00am - 4:00pm
Housing/Council Tax Benefits:
For those who can't visit, we may be able to arrange a home visit in special circumstances.
* Monday - Thursday: 8:45 - 4:30 / Friday: 8:45 - 4:00
Vale of Glamorgan Council, Civic Offices, Holton Road, Barry CF63 4RU.(01446) email@example.com