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Couple using a laptope-Citizen Gateway

View your council tax, benefits or business rates online with e-Citizen. It’s simple and convenient to use, plus you’ll be helping the environment as you’ll no longer receive paper bills.  


You will need your council tax, benefits or business rates reference number (please do not register again if you have already done so).  If you have already registered, you will need your username, password and memorable information to login.

 

E-Citizen Gateway has been upgraded and as a result you may have to ‘remove service’ then ‘add your account’ again to gain access to your details.

 

 

Go to e-Citizen

 

 

You can do the following without registering: Sign up online for Direct Debit, Pay your Council Tax or Business Rates and Change of address.

 

Please note: We are currently developing a Welsh version of the eCitizen Gateway. Should you have any queries regarding this please do not hesitate to contact us on 01446 709564.

 

eBilling

Receive future Council Tax and NNDR bills electronically; this means you will no longer receive paper bills. So sign up for paperless billing.  You will require your username, password and memorable information for e-Citizen to access e-Billing or alternatively sign up.

 

Change of Address - Tell Us Once

You can notify us of a change of address by submitting your details online. To reduce the number of sections that you need to notify we will notify the following sections on your behalf:

  • Council Tax
  • Housing and Council Tax Benefits
  • Housing Benefits Overpayments
  • Non Domestic Rates
  • Student Support

 

Submit a change of address

 

Please note: We may contact you for further information if required.

 

  • I've forgotten my e-Citizen username/password, how can I retrieve it?  

    If you try to access the e-Citizen Gateway more than three times with incorrect details (i.e. your user name and/or password) your access will be revoked.  Please note your username is case sensitive.

     

    To unlock your account please telephone

    Revenues on 01446 709564

    Benefits on 01446 709244

    NNDR on 01446 709317

     

    You will be asked to verify your identity by answering some security questions. 

    Alternatively if you entered an email address when you registered you can request a password reminder using the eCitizen Password Reminder

     
  • I've forgotten my PIN
     If you wish to be re-notified of your PIN and have disgarded your original correspondence letter containing the PIN, login to e-Citizen, under My Services dashboard, select the service from the drop down menu and enter your account reference number. (This can be found on any correspondence you have previously received). Click Send me a PIN. A new PIN letter will be sent to you within five working days.
  • Can I change my e-Citizen profile?
     Yes, you can modify your e-Citizen details i.e. email address, password, security question and answer. You cannot change your username. Please login to the e-Citizen Gateway and select My Profile. Select the area you wish to modify and save/submit any changes made.
  • I'm registered for e-Billing so why am I still receiving paper bills?  

    You should receive an email when you first sign up to e-Billing, you must click on the hyperlink in this email to ensure the e-Billing registration is completed otherwise you will continue to receive paper bills.

     

    All individuals listed on an account must register for e-Billing for all future bills to be sent via ebilling - please note you will require an email address to set up this service. 

     

    e-Billing status shows as bills sent via post despite email address being entered If you have signed up for e-Billing and there are more than one person on the account you MUST click on Go after updating each person's details. If you do not click Go for each record you will not update the details accordingly. 

     

    In addition when you first sign up to eBilling you will receive an email which will require you to click on a link to activate your eBilling sign up.  Until this has been completed your account will remain as receiving bills/notifications via post.  Should you have any problems with this please contact us on 01446 709564.

     

  • I'm having problems viewing pages  

     If you are experiencing problems when clicking on links to other self-service pages and are using Internet Explorer, you may need to delete your browser history. To complete this, open up Internet Explorer, select Tools, Internet Options and on the General tab, click on Delete Browsing History. Then try the link again. if you continue to experience problems, please contact us on 01446 709564.

     

    Supported browser versions The system  is supported on the latest browser versions i.e. Internet Explorer 8, Google Chrome and Firefox. We cannot guarantee that every single page will be formatted perfectly in earlier versions.

     

    eCitizen Cookies eCitizen Cookies

    When someone visits http://www.valeofglamorgan.gov.uk/ we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally-identifying information from any source. If we do want to collect personally-identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

     

    Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

     

    Based on the recent ICO guidelines on the implementation of the EU cookie directive

     

    - eCitizen uses session cookies only

    - Session cookies only hold a session ID

    - No user-specific information is held within any eCitizen cookie

    - All session cookies are deleted at the end of a user session

    - eCitizen does not use any persistent cookies

    - eCitizen session cookies are first party only, no third party cookies are used

     

    Internet Browser Settings When you register on as an eCitizen the registration page may show the password box out of alignment. To resolve this issue on Internet Explorer go to Tools, Compatibility View Settings and deselect the checkbox for Display all websites in Compatibility View, click Close. 

  • When is the system available?
    The system is designed to be available 24 hours a day, 7 days a week, but will be unavailable from 6pm to midnight every Sunday due to essential maintenance to our systems. 

    If you have any problems viewing your account, please contact:

     

    e-Citizen Support Team

    Monday to Thursday 09:00-17:00

    Friday 09:00-16:30

    on 01446 709564 , 01446 709244 or 01446 709317

    or e-mail

    •counciltax@valeofglamorgan.gov.uk

    •nndr@valeofglamorgan.gov.uk

    •benefits@valeofglamorgan.gov.uk

 

 

 

The Council as a public authority is subject to a number of legislative provisions with regard to information disclosure. These include the Freedom of Information Act 2000 and the Data Protection Act 1998. The obligations set out within the legislation apply to all areas of the Council. As the Council operates upon a departmental structure and data protection requirements limit the sharing of information between departments, the primary holders of information are the relevant service areas. The information you provide below will not be shared externally.