A Housing Benefit overpayment is any amount of Housing Benefit paid to or in respect of a claimant to which he/she is not or was not entitled
Overpayments are normally created following a review of entitlement to benefit.
Overpayments can be caused by a failure to report a change of circumstances, delays in processing a change of circumstances, incorrect information being supplied, errors made by the Local Authority or errors made by the Department for Work and Pensions
Most overpayments are recoverable, regardless of the cause of the overpayment. If an overpayment was caused by misrepresentation or failure to disclose information the overpayment must be recovered from the person who actually misrepresented or failed to disclose that information.
Overpayments that are caused by ‘official error’ might not be recovered, unless it was reasonable for the tenant or landlord to have known they were being overpaid. Each case is looked at separately.
If you are still getting Housing Benefit we will recover the overpayment by reducing the amount of benefit which you are entitled to until the overpayment is recovered. The Government sets the amount by which we can reduce your benefit. The amount is higher if your overpayment is classed as fraudulent. A letter will be sent to you detailing how much we are recovering.
If you are no longer getting housing benefit we will send you an invoice for you to pay. The invoice will show:
What it is for and the amount due
Who owes the money
How to make payment
How to contact us
How to Pay
We aim to make payment as convenient as possible by fitting in with your personal budgeting arrangements and helping you avoid travelling solely to pay bills. You can pay Housing Benefit overpayments at the following:
At Council Offices
Payment may be made at the Council Cash Office, free of charge, by taking the barcoded invoice or barcoded instalment vouchers to the Civic Offices in Barry*
Directions to Civic Offices
At the Post Office
Payment may be made, free of charge, by taking the barcoded invoice or barcoded installment vouchers to all Post Offices.
Payments can be made, free of charge, by taking the barcoded invoice or barcoded installment vouchers to PayPoint outlets:
Pay by debit or credit card over the phone*
24-hour Automated Payments
Pay via the 24hr automated payments system:
*Monday - Thursday: 8:45am - 4:30pm / Friday: 8:45am - 4:00pm
www.moneyadviceservice.org.uk www.communitylegaladvice.org.uk www.nowletstalkmoney.com
Payment and Income Management