Welsh Water urges customers in the Vale to wrap up warm this winter


Published 15 January 2015


With winter now here, Dŵr Cymru Welsh Water is urging customers in the Vale of Glamorgan to make sure that the water pipes in their homes are protected to avoid the disruption frozen pipes can cause.


And in order to help, they are giving away 1000 free winter lagging kits to help stop pipes from freezing.


Recent research by Consumer Council for Water found that only 46 per cent of water customers took steps to avoid frozen pipes. It also found that people aged 24 to 35 are most at risk of not being properly prepared.


According to the Association of British Insurers (ABI), severe cold weather in 2010 saw around 3,500 calls a day being made to insurers to report frozen pipes at its peak. The average repair cost for damage was up to £7,000.


The problem is usually linked to pipes that are exposed to very low temperatures, such as those in garages and outhouses. These expand when it freezes causing a burst when they thaw and a repair is then urgently needed.


Welsh Water’s Chief Operating Officer Peter Perry said: “We always see an increase in calls in the winter regarding frozen pipes so now is the time to take action before the really cold weather hits. I’m sure the last thing any of our customers will want is to be without tap water due to frozen pipes.”


He added: “If you’re planning to visit family or friends and your home will be empty over the winter you need to be sure that exposed water pipes are wrapped in insulation to protect them. Otherwise they could burst and you won’t know until you return home.


“Our message is help us Wrap up Wales and take action now to prevent a problem that can cause  a tremendous amount of inconvenience and expense – at the time of the year when you’d least want to face it.”


For more information on how to prevent pipes freezing, or to apply for one of the 1,000 free lagging kits, visit the company’s website at