Further improvements for home adaptation scheme
Published 18 June 2015
The average time taken by the Vale of Glamorgan Council to deliver disabled facilities grants in the county has been reduced to 199 days, an improvement of 30% compared to last year.
Based on last year’s performance, these results would have seen the service placed in the top quartile of best performing Councils in Wales.
Following a significant contribution from Vale occupational therapists, and a complete overhaul of the delivery process, average waiting times have fallen year on year since 2008/9, and grants are now delivered on average around five times quicker than they were then.
Mrs Lewis of Longmeadow Drive, Dinas Powys first made contact with the Council in December 2014, requesting facilities such as an access ramp and a stairlift.
Following visits from liaison officers and occupational therapists in January and a survey being carried out, work began on securing improvements for Mrs Lewis’s home. After regular visits from the grant officer to ensure the quality of work was maintained, the improvements were signed off in May, just 136 days after the initial call.
Mrs Lewis said: “I was struggling to get my husband out through the front door due to the steps, however, the new Disabled Ramp, level access door and stairlift means my husband can now go outside in his wheelchair with myself and feel part of the wider community.
“Due to the fact I had to pay a contribution it was important that I received value for money and I was impressed by the quality of the ramp, door and stair lift and the expertise provided by the Vale of Glamorgan’s Grant Agency Service ensuring that everything ran smoothly and was delivered so quickly.”
“Now that the work has been completed, I could not manage without it.”
Disabled facilities grants fund the adaptation of privately owned homes to allow disabled residents to live as independently as possible in their own home for as long as possible.
Cabinet Member for Housing, Cllr Bronwen Brooks, said: “I’m very pleased that significant improvements had been made, and hopefully if we carry on working as hard as we are now, we can look forward to further decreases in the delivery time of DFGs in the future.”
Following the announcement, Council staff are encouraging residents to get in touch to discuss the grants process, both to highlight areas of success, and to suggest any improvements that could reduce the delivery time further.
To give your views call the contact centre on 01446 700111, or email firstname.lastname@example.org.