SRS Moves to Tackle Telephone Scam After Four Arrests Made  


07 July 2017


A warning has been issued to people living in Bridgend, Cardiff and Vale of Glamorgan, as July marks Scams Awareness Month.


The national campaign is spreading the ‘Play your part - Act on Scams’ message to stop people falling victim to this recent con. 


Following a two year investigation by the City of London Police and the team at Microsoft, four people were arrested in the UK last month.



Action Fraud, the national fraud and cyber-reporting centre, reported that nearly 35,000 computer software service fraud reports were made last year.



The scam involves people calling and claiming to be from BT and TalkTalk, before telling victims they have discovered with your computer.



They ask if they can remotely access your machine to fix the problem, and often install images that appear to show the computer is infected, when they may even install a virus themselves.



Scammers then offer a free way to resolve the problem, which then leads to a request for card or bank account details.

The Safeguarding Team at Shared Regulatory Services, have been giving presentations on scams and doorstep crime.

The next talk will be held at the Alzheimer’s Society in Cardiff on Tuesday 11 July.



Shared Regulatory Services has a small number of call blocking devices available for people who are receiving persistent, fraudulent phone calls.


These devices help protect vulnerable and elderly residents by placing blocks on calls from unsolicited numbers.

All phone scam complaints should be made to Citizens Advice Consumer Service by calling 03454 040506, which will then lead to an assessment by Trading Standards.


Councillor Dhanisha Patel, chair of the joint committee for Shared Regulatory Services, said: “According to Action Fraud, the average age of a person who loses money to this scam is 62 while the financial loss is around £600.


Our Safeguarding Team works hard to engage with residents and key partners to tackle the issue of phone fraud, as well as mail scams and doorstep crime.


“Our message is simple: never make a payment over the phone during an unsolicited phone call, and keep telling us about the types of scams you encounter, as this will allow us to warn others, especially the most vulnerable groups in our communities.”