Stay safe and sound with Welsh Water

Don’t crack up, wrap up

Before the weather turns really cold and frosty, the message from Dŵr Cymru Welsh Water is ‘Don’t crack up, wrap up’.

The water company is offering some simple advice to customers to help avoid the inconvenience and expense that a frost damaged pipe can cause.

Sally Gronow, Dŵr Cymru Welsh Water’s head of communications, said: “Burst pipes can cause millions of pounds worth of damage a year, and also needlessly waste water. People can help prevent this by checking that all pipe work, cisterns and tanks in unheated areas are well insulated and that there is no gap in the insulation at bends, tees and valves. It is not necessary to insulate underneath your loft tank as the warm air from the rooms below will help to prevent the tank from freezing.”

Sally also advises keeping your heating on a constant low temperature during frosty weather to prevent pipes from freezing. And during lengthy periods of frost, outside pipe work and any exposed plumbing should be isolated and drained down, with draining taps left open, until the weather improves.

Customers wishing to obtain an information leaflet with further details on how to avoid frozen water pipes should contact Dŵr Cymru Welsh Water on 0800 052 0138. You can also log onto Dŵr Cymru Welsh Water’s website at www.dwrcymru.com to download a copy of the leaflet, or listen to an audio recording of the leaflet content instead.

Dŵr Cymru Welsh Water is investing heavily and working hard to ensure top quality services to all the communities it serves. The company is investing £1.3 billion in its water and sewerage network between 2010 and 2015.

It is a ‘not-for-profit company’ which has been owned by Glas Cymru since 2001. Dŵr Cymru Welsh Water does not have shareholders, and any financial surpluses are reinvested in the business for the benefit of customers.

Click here to download our Don't Crack Up, Wrap Up leaflet.