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Vale of Glamorgan Council

Report a pothole

Helping us deal with a plague of potholes

 

Three bad winters have caused major damage to the roads in the Vale of Glamorgan, as is the case on roads right across the UK.  Keeping up with the road surfacing and pothole problems is a never-ending challenge for councils, and we urge residents to help us by reporting potholes. You can do this either by using our simplified 'report a pothole' form on this page, by calling our contact centre on 01446 700111.

 

What is the definition of a pothole?

A pothole is where the surface of the road has been eroded and a dip or hollow is formed. The description of a pothole will vary from person to person, however not all holes in the road are classed by us as a pothole. Within the carriageway a hole will need to have a depth of at least 40mm (1.5 inches) and extend in any direction by at least 300mm (an inch longer than a sheet of A4) before we regard it to be a pothole. 

 

What causes a pothole?

  • Pothole formation is always associated with asphalt fatigue damage, and the colder it gets the more brittle a bitumen road surface will become.
  • When an asphalt road surface ages, it becomes more porous and rainwater increasingly begins to penetrate through cracks and other flaws. In wet conditions the pressure created by car tyres passing over this area forces the water further down into the road surface weakening it even more.
  • In cold wet weather conditions a phenomenon known as 'freeze-thaw' causes even faster deterioration of the road surfaces, because as the water which has filled the cracks freezes into ice it expands, loosening chunks of the road surface material.
  • Once a pothole has formed it will tend to grow in size as traffic will continually dislodge and remove weakened and broken pieces of the road surface.

How do we fix a pothole? 

  • Sometimes it is necessary to make a temporary repair just to make a pothole safe in the short term, but where possible we make as many permanent repairs as we can.
  • A permanent repair will involve cutting out the weakened area around the pothole to form a uniform rectangular shape. This hole is then cleaned out and painted with a coat of liquid bituminous binder that acts as an adhesive. The hole is then filled with a layer of hot bitumen road surfacing material which is raked level and then compacted.
  • When the hot material has sufficiently cooled and hardened the road can be re-opened to traffic, allowing the repair team to move on to the next location.
  • For safety reasons it may be necessary for us to use traffic control when repairing potholes.
  • See the process here.

 

How do we programme pothole repairs?

  • A team of trained highway inspectors visually inspects each of the council’s roads regularly. The frequency of these inspections is in accordance with a predetermined schedule and they will vary depending on the road classification and route importance.
  • Each observed defect is recorded with an assigned repair time scale. This is dependent on the potential hazard in accordance with our safety inspection policy.
  • Potholes are classified dependent on how severe a risk to the road user the pothole is. Factors taken into account include:-
    • Position of the pothole within the carriageway
    • Size and depth of the pothole
    • Road classification, traffic type, speed and volume
  • We also receive reports of highway defects from members of the public via One Vale

How quickly will we fix a pothole?

  • Currently we will inspect, prioritise and repair (either permanently or temporarily) all reported potholes within 28 working days or longer depending upon the on site assessment carried out by the Highway Inspector

Potholes that are identified in a high risk area are repaired within 24 hours

 

Why don't we just fill every reported pothole?

  • There is a limit as to how effectively we can repair many of the 'potholes' reported to us by members of the public as they do not meet our minimum intervention requirements as mentioned above.
  • Potholes not meeting our intervention levels are, without further excavation, impossible to repair effectively as the repair material will simply be plucked out from the shallow depression by the passing traffic. Any repair will only last a matter of days before it is broken out. When this happens we will receive criticism for not carrying out a proper repair in the first place !
  • So if one of our gangs arrive at a reported pothole that does not meet our minimum intervention levels they will accurately record the defect's details and then move on to attend to the next defect on their work list without carrying out a repair.

How to report a pothole?

Members of the public can use either one of the following ways to report a pothole defect to us:-

Vale of Glamorgan Council, Civic Offices, Holton Road, Barry CF63 4RU, Tel: (01446) 700111