The BIG Fill
Making a difference
Keeping up with the road resurfacing and pothole problems
is a never-ending challenge for all councils, but
here in the Vale we’ve been stepping up the fight with
our BIG Fill campaign.
The BIG Fill crews tackle potholes over the weekends; this work
is in addition to the crew’s busy weekday schedule.
BIG Fill is getting results
The BIG Fill team is two-thirds of the
way through its year-long campaign, which runs from
September 2012 until September 2013. The team estimates that in the
past six months they have:
The BIG Fill schedule 2012-2013
Wards the team has already visited:
- Llantwit Major
- St. Augustine's
- Dinas Powys
Phase II is nearly complete!
Over the weekend of 11 May the BIG Fill crews
will be returning to Dinas to tackle the remainder of the potholes
on their list. During the rest of May The BIG FIll team will
be taking a break, but don't worry we'll be
returning in June to tackle remaining wards.
Remember, whether we are in your ward or not, you can report a
pothole at any time - our weekday crews can add repairs to their
BIG Fill answers some of your questions:
(Please let us know if you have any other queries)
How can I get involved?
Please help us to spot potholes and report them to our team
- Phoning 01446 700111 and tell us
that you are reporting a pothole under ‘The BIG Fill’
- email: firstname.lastname@example.org
- plot the exact location of your nominated
pothole on our interactive
- You can also find our schedule in local
newspapers, on Twitter: @VOGCouncil, Facebook: Vale of Glamorgan
Life, or below.
Please note that potholes can only be
reported between Monday and Friday the week prior to our team
arriving in the ward. Remember, if you see a pothole marked in
white, there’s no need to report it – we’re already on the
How do I know which ward I’m
Call our contact centre on 01446 700111 – our
advisors will be happy to help.
Can I leave feedback?
Yes, we would love to hear your views. For those that
submitted a pothole report but have not completed the paper survey,
an online one is available
here. If you wish to leave feedback on the BIG Fill
regardless of if you have submitted a pothole report or not please
Why do we get potholes?
A pothole is a point on the
road where the asphalt has eroded and where a depression forms. As
they age, road surfaces get increasingly porous and absorb more
rainwater. Frost also affects road surfaces, as the water seeps
down, freezes and expands, gradually weakening the surface, causing
bits of the road to loosen. Vehicles driving over the pothole will
also make the dip grow over time.
How is the BIG Fill campaign different
to reporting a pothole now?
Currently, our highways inspectors and
contractors Birkett LGA Ltd work to a weekly schedule from
Monday to Friday. But during ‘The BIG Fill’, our crews will be
working on weekends, with the aim of filling potholes in every ward
in the Vale. Emergency potholes identified in a high risk area
will still be fixed within 24 hours.
What happens if there are lots of
potholes in one road?
If there are deemed to be lots of
potholes on one road by our highways inspectors, then it is likely
that the road – or a section of it – will be earmarked for
resurfacing at a later date. Remember that even if we have filled a
pothole, feasibly days later another new pothole can form nearby,
sometimes people think we have not therefore fixed potholes
reported - when we have!
I reported a pothole, but it has not
been filled yet. What is going on?
We respond to each report as soon as we can.
The supervisor on site and our inspectors will prioritise works
identified for each weekend. If crews are inundated over a weekend,
we will add any remaining potholes to our existing weekly
What about parking
If a pothole is marked in white, it is on our
‘to do’ list for the following weekend. So, if you see a
pothole marked in white, please do not park near it during the
weekend. Please bear with us if we are in your way – our workers
should have the job done within an hour.
Will there be disruption?
The machinery used to fill the potholes
will cause some unavoidable noise. We will be advertising
where we will be working in advance of the weekend, and our
contractor has invested in quieter machinery to minimise
inconvenience. Our crews will not begin noisy work until 9am on
Saturdays and 9.30am on Sundays. Where necessary, we will operate a
temporary traffic light system or other traffic control
methods. Please bear with our crews – we aim to get each pothole
fixed within one hour.
Do you follow industry
Yes. All our resurfacing work is carried out
to the standard identified by the highway specifications and
contract conditions. We follow a strict code of practice for
highways maintenance management.