Service User
Involvement
Service User Involvement Framework
In 2009 the Supporting People team
commissioned Rowan Associates to develop a Service User
Involvement Framework.
The Framework was informed by the views and
wishes of service users and service providers as expressed in the
findings of research undertaken in late 2009 / early 2010.
The main messages from the research were that:
- the overall preference of service users is
for one to one informal discussions with people that they
trust
- service providers make available a wide range
of opportunities for service user involvement and invest a
significant amount of time in doing this
- an additional layer of involvement for
service users at Supporting People programme level would not be
appropriate. This is because service user involvement with support
providers is already in place at both project and organisational
levels, and service users may also have involvement with their
landlord where the landlord is a different organisation from the
support provider. It is suggested that it would therefore be
unhelpful and confusing to create another, separate level of
involvement with Supporting People
Supporting People already play a role in
ensuring that the people who access housing related support through
a Supporting People funded service are able to voice their opinions
and ensure their support plan is directed by the service user.
In response to the Service User Involvement
Framework, Supporting People have developed an action
plan to ensure continuous improvement in the field of service
user involvement and build upon the existing opportunities.
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