Meeting standards for good quality services
We are committed to the continued improvement
of our in-house services and continue to invest in the development
of services that meet the requirements of the Care Standards
Act.
Some of the care arranged by us, is provided
by independent care agencies. We have developed a Preferred
Providers Scheme, in order to promote quality and consistency in
service delivery and to protect the consumer. This measures whether
agencies that provide care at home meet a set of specific
standards. We have decided that we will only contract with those
care agencies, which have been accredited successfully to provide
personal care. The standards cover the 7 main areas of:
- Recruitment, vetting and appointment of
staff
- Induction
- Staff training
- Matching and briefing care staff
- Supporting care staff
- Quality assurance
- Organisational policies and legal
responsibilities