Change Plan
The Council’s Change Plan (PDF) for Social Services is an ambitious, long term plan, designed to achieve fundamental changes in the way in which the Social Services Department operates. It builds on some of the significant strengths of the service, and marks the introduction of a culture characterised by high performance and rigour. It also addresses those areas of service identified by the recent Joint Review as requiring improvement.
This will be a dynamic and developing process. Some of the actions described in the plan have already been commenced, and as the improvements role out, other actions will be included. The plan will be regularly and routinely updated, and the outcomes made public.
There are four key themes; Leadership, Budget, Performance, and Quality. We must deliver services within our financial limitations and we must improve the performance of all our services. At the same time, we need to ensure that every contact and intervention with the people who use our services is of the standard that we would wish and expect.
Read a progress report on the Change Plan, updated October 2007.