Achieving our Vision
Standards of Service
We aim to achieve the highest standards in both our services and
those delivered on our behalf by other agencies. Read our Standards of
Service.
Making a complaint or paying a compliment
Sometimes, despite our best efforts, things go wrong. We want to
know about it. We'd also like to know when things go really
well. Find out how you can make a complaint or pay a
compliment.
Community Strategy & Action Plan
The Community Strategy (2003-2013) sets out a vision for the
future of the area and points to how we might improve the quality
of life in the Vale over the next 10 years. An associated Action
Plan (2004-2008) includes more detailed proposals and set out the
priorities for the next four years.
The Strategy has been produced on behalf of the Vale of
Glamorgan Partnership which includes key public, private, voluntary
and community sector organisations. It also reflects
representations made following two consultation exercises with
local communities on what they consider to be the important issues
in the Vale.
However, community planning is a continuing process and the
Community Strategy will be reviewed periodically. This will allow
us to carry out further consultation to ensure the Strategy remains
relevant to local concerns.
Corporate Plan
The Corporate Plan is used as a framework for Service Plans,
therefore it forms the basis on which to improve in future years.
The Plan fully reflects the Council's aspirations continually to
improve the services it delivers to the local community and is
fully integrated with the Council's forward financial planning
process.
Corporate Plan 2006-2010 (PDF 2.5MB)
Improvement Plan
The Improvement
Plan is the annual report of the Vale of Glamorgan
Council. It summarises how the Council is achieving its Corporate
Plan and what is going to take place over the coming year.
This is the draft plan, and there’s more work to be done on it -
that’s why there’s still many blank spaces. It will be updated
regularly until it’s finalised on the 31st October.
If you have any questions or comments about
the Plan, please e-mail improvements@valeofglamorgan.gov.uk