Achieving our Vision
Standards of Service
We aim to achieve the highest standards in both our services and
those delivered on our behalf by other agencies. Read our Standards of
Service.
Making a complaint or paying a compliment
Sometimes, despite our best efforts, things go wrong. We want to
know about it. We'd also like to know when things go really
well. Find out how you can make a complaint or pay a
compliment.
Community Strategy
The Community Strategy sets out a vision for the future of the
area and points to how we might improve the quality of life in the
Vale over the next 10 years.
The Strategy has been produced on behalf of the Vale of
Glamorgan Partnership which includes key public, private, voluntary
and community sector organisations. It also reflects
representations made following two consultation exercises with
local communities on what they consider to be the important issues
in the Vale.
More information on the Community Strategy (2011-21)
Corporate Plan
The Corporate Plan is used as a framework for Service Plans,
therefore it forms the basis on which to improve in future years.
The Plan fully reflects the Council's aspirations continually to
improve the services it delivers to the local community and is
fully integrated with the Council's forward financial planning
process.
Corporate Plan - 2010 to 2014
The Corporate Plan forms the framework for Service Plans
and underpin the Council's budget. It reflects the Council’s
aspiration to improve the services it delivers to the local
community and is fully integrated with the Council’s Medium Term
Financial Plan. The Plan was reviewed and updated in 2011 to
reflect progress and new initiatives. A more comprehensive review
will be undertaken in 2012.
Improvement Plan
The is the annual report of the Vale of Glamorgan
Council. It summarises how the Council is achieving its Corporate
Plan and what is going to take place over the coming year.
Customer Strategy
The Customer Relations Strategy sets out what
we will do to improve the way we deliver our services and clarifies
our customer service vision for our organisation.
Contact Channel Strategy
This Channel Strategy defines the way in which this Council will
provide access to services for our customers. It clarifies the
factors influencing the strategy and clearly sets out our strategic
objectives.
If you have any questions or comments about
the Plan, please e-mail improvements@valeofglamorgan.gov.uk