Helping us to improve
Why do we consult residents?
It's vital that we consult with our local
residents, businesses and visitors to help us deliver the best
possible services and provide value for money.
What is consultation?
Consulting simply means talking with residents, offering
them an opportunity to share their views with us and then using
those views to help us deliver service improvements, new
developments, customer satisfaction, spending priorities, and so
There are a great number of factors that influence decisions in
local government and we want to ensure that the views of our
residents are one of these.
Although it wouldn’t be practical to consult our residents
about every single thing we do, when it comes to the
bigger picture, we will ask for input to help us
make those decisions that will affect us all.
How do we do this?
In a variety of ways. Different issues often require
different approaches and this is why we have developed a range of
tools that we can use to ask residents their opinions.
Participation Cymru have worked with a number of
organisations in Wales to develop National
Principles for Public Engagement in Wales. These set
out a number of key principles that public organisations
should abide by when consulting with residents. We are
happy to endorse these Principles, which make it clear how we
should approach consultation and engagement in the Vale.
So what do we do?
There is almost always at least one consultation project
underway in the Vale. You can find out about these on
in the Vale page.
Whenever possible we try to get out of the office and
speak, face to face, with our residents. If you are
a Vale resident, then when we want to know more about
how you feel about a range of issues. We often turn to our
Vale Viewpoint panel for answers. Why not sign up - it won't
take up much of your time and it's a way to make sure your opinion
helps drive council decisions and policy.
Every two years we undertake our largest consultation activity,
Public Opinion Survey. Find out what Vale residents thought of
what we do.
Want to know more?
If you want any more information about consultation in the Vale
of Glamorgan then email firstname.lastname@example.org