C1V Customer Feedback
Contact OneVale has received positive feedback from customers
after a specially commissioned survey showed high-levels of
satisfaction with service.
Nearly 200 local residents replied to the
survey after being sent the document following contact with
OneVale, requesting services or information.
Now the surveys have been tallied, the results
were very encouraging, as can be seen from the statistics
below;
- 91% agreed that contact centre staff were polite when dealing
with their query
- 90% agreed that contact centre staff were helpful when dealing
with their query
- 88% agreed that contact centre staff were knowledgeable when
dealing with their query
However, there were also indications that
there is still room for improvements in some areas; ensuring calls
are transferred correctly and preventing the customer does not have
to repeat information multiple times in a single call.
The survey also reported, interestingly enough in this age of
rapid technological advancement, that most people, if choosing a
preference, would contact the council by phone rather than using
e-mail or text messaging.