Public Opinion Survey 2012
Survey shows majority of residents
are satisfied with council
The majority of Vale residents are satisfied
with the services provided by the Vale of Glamorgan Council,
according to an independent survey.
One thousand Vale residents were interviewed
face-to-face in their homes or on the doorstep by market research
company Beaufort Research, between December 2011 and January
An impressive 93 per cent of respondents
said they were either "fairly satisfied" or "very satisfied" with
The results show satisfaction with a wide
range of services is generally very high, such as 93 per
cent for waste management, 95 per cent for parks and 94
per cent for leisure centres.
And there has been a significant increase in
residents using the internet both to contact the council and for
more information about services, with 96 per cent rating the
website as "fair", "good" or "excellent".
But there has been a slight decline in the
strength of positive feeling overall, with a shift from people
feeling "very satisfied" to "fairly satisfied" since the last
survey in 2009.
And although 86 per cent of residents are
either very or fairly satisfied with highways maintenance, this
figure has fallen from 95 per cent in 2009. This is due
largely to fall in satisfaction with road maintenance at 42 per
cent, down from 80 per cent, and gritting the roads, which is down
to 78 per cent from 96 per cent.
The council commissions an independent public
opinion survey every two years to find out residents’ opinions of
its services. The results help inform service planning and help
council departments pinpoint any problem areas.
Residents are randomly sampled and quotas are
used to ensure that the mix of respondents are representative of
the Vale’s population.
The Beaufort Research report states: “On the
whole, overall satisfaction levels have remained high, against a
difficult economic backdrop and severe cuts in public sector
budgets, and therefore it is important to consolidate this over the
next few years.”
Read the full report here.