Want to make a complaint or pay a compliment?
Did we exceed your expectations? Did we fail to meet our standards?
Tell us.
We are committed to treating you fairly and with care, but
sometimes, despite our best efforts, things go wrong. We want to
know about it. We also want to know when things go really well.
Complaint?
If you have a complaint, we want to know about it straight away.
Our services to you will not be adversely affected by making a
complaint. Many problems can be resolved together quickly. We
will try to solve the problem within ten working days. We will
tell you what we have done to put the problem right.
Unreasonable complainants
Cabinet recently approved a new policy aimed at protecting Vale
of Glamorgan Council staff from ‘unreasonably persistent’
complainants. More details on this are available here.
How to make a complaint or pay a compliment
Compliments, complaints and feedback.
By mail
Address: Civic Offices, Holton Road, Barry CF63
4RU
By text
Text C1V then your message to 60066
By phone
Contact Centre, 01446 700111
By online form
Fill in our online form