Welcome to the
Vale of Glamorgan Council

Chief Executive's Directorate

 

John Maitland Evans

How the Directorate is organised:

 

The Chief Executive, John Maitland Evans (right), is in overall charge of the Council's administration. There are five Divisions within the Chief Executive's Directorate, split into a number of Sections.

 

1. Chief Executive's Office

  • Chief Executive's Office: Head of the Paid Service; Policy Advisor; Community Leadership; Corporate Management of the Council

2. Corporate Policy

  • Corporate Policy: Strategic Direction; Performance Management; Change Programme; Policy Development and Implementation
  • Improvement and Development: Improvement Plan & Reviews; Regulation, Development & Implementation of Corporate Policies; Performance Management Framework
  • Policy Section: Community Planning, Procurement, European Affairs

3.  Customer Relations

Overall responsibility for the council’s customer contact strategy, or in other words the customer experience for all interactions; whether face to face, over the phone, through the website or via email.  This includes dealing with complaints to improve the service we give our customers.

 

Manages the OneVale Project. OneVale is about changing the way the council works and challenging our processes to make sure that the customer comes first.  We’re looking at what customers really want and how they want to get in touch with us – whether it’s by using our website, e-mail, text message, face to face contact or phone. 

 

Also part of the Customer Relations family (although based in the Civic Offices) is Electoral Registration, Civic Offices Reception and Corporate Complaints.

 

4. Communications

  • Communications: Internal and External communications;
  • Website and Staff Intranet
  • Graphic Design: Corporate identity and graphic design service
  • Press Office: Media Relations
  • Welsh translation 

 

5. Mayor's Office

  • Mayor's Office: Assisting and supporting the Mayor

 

6. Cabinet Office

  • Cabinet Office: Assisting and supporting the Cabinet
  • Leader's Office: Assisting and supporting the Leader of the Council

 

6. Equalities

 

The Equalities Team is responsible for key policies and guidance, linked to legislation and good practice, on race, disability, gender, Welsh language, age, sexuality, and religion or belief.  Our priorites are in customer service, fair access and treatment, with equalities now closely linked to the Wales Programme for Improvement.

 

7.  Youth Offending Service   YOS Logo


Vale of Glamorgan Youth Offending Team is a multi-agency partnership preventing offending by working with young people, parents, victims of crime, communities and engaging volunteers.

 

The Youth Offending Team is a one-stop shop for all young offenders. with teams of trained professionals with specific disciplines work together in one office to tackle youth offending.  The YOT is composed of social workers, probation officers, police officers, education and health workers, and drug misuse professionals.

 

 

Vale of Glamorgan Council, Civic Offices, Holton Road, Barry CF63 4RU, Tel: (01446) 700111