Bailiffs
The Bailiff Code of Practice tells our bailiffs how
they should behave when they collect Council Tax, Community Charge,
Business Rates owed.
Vulnerable people
We make special efforts to be sensitive to vulnerable
people.
Vulnerable people are defined as:
- those suffering from mental disability
- the long-term sick or those suffering from serious illness
- people who are deaf or blind, or have limited sight or
hearing
- those suffering from domestic violence, sexual or racial
harassment
- pensioners aged 75 years or over
- those who have suffered a recent bereavement in the family or
in the household; or
- those whose financial circumstances have changed within the
last three months, for example they have become unemployed
If you have been contacted by a bailiff and you fall into one of
the categories shown above, contact the Revenues Division
immediately. The Council will then consider whether a different
course of action is more appropriate.
Email: CouncilTax@valeofglamorgan.gov.uk
Complaints
However hard we try, occasionally things go wrong. Please help
us to put them right. You may want to complain if you think:
- we have not treated you fairly
- we have not treated you politely
- we have not done something you think we should have done,
or
- we have done something badly
Please write to: Director of Finance I.C.T. & Property,
Civic Offices, Holton Road, Barry CF63 4RU. Alternatively, you can
email CouncilTax@valeofglamorgan.gov.uk
We will investigate all complaints and send you a written reply
within 15 working days.
Helpdesks
Our helpdesks provide a friendly and professional "one-stop"
service for all your Revenues & Housing & Council Tax
Benefit enquiries. Please drop in between 8:45am - 4:30pm, Monday
to Thursday and 8:45am - 4:00pm on Friday, at the Civic Offices,
Holton Road, Barry.
Telephone Hotline
Phone us on the Helpline numbers below with any questions you
may have between 8:45am to 4:30pm Monday to Thursday and
8:45am to 4:00pm on Friday.
Council Tax: 01446 709564
Non-Domestic Rates: 01446 709299
Housing & Council Tax Benefit: 01446 709244
Home Visits (daytime only)
For those who can't visit one of the helpdesks please call the
above numbers and we may be able to arrange a home visit.
Alternatively, you can email CouncilTax@valeofglamorgan.gov.uk