Bailiffs
The Bailiff Code
of Practice tells our bailiffs how they should behave
when they collect outstanding Council Tax or Business Rates.
Vulnerable people
We make special efforts to be sensitive to vulnerable people. We
will use special collectors in these cases if necessary. Vulnerable
people are defined as:
- those suffering from a mental handicap or mental
confusion;
- the long-term sick or those suffering from serious illness or
frailty;
- people who are deaf or blind, or have limited sight or
hearing
- those who have suffered a recent bereavement in the family or
in the household;
If you have been contacted by a bailiff and you fall into one of
the categories shown above, please contact the Revenues Division
immediately.
Email: CouncilTax@valeofglamorgan.gov.uk
Complaints
However hard we try, occasionally things go wrong. Please help
us to put them right.
You may want to complain if you think:
- we have not treated you fairly
- we have not treated you politely
- we have not done something you think we should have done,
or
- we have done something badly
Please write to: Director of Finance I.C.T. & Property,
Civic Offices, Holton Road, Barry CF63 4RU. Alternatively, you can
email CouncilTax@valeofglamorgan.gov.uk
We will investigate all complaints and send you a written reply
within 15 working days.
Enquirydesks
We provide a friendly and professional "one-stop" service for
all your Revenues or Housing & Council Tax Benefit enquiries.
Please drop in between 9.00am - 4.30pm, Monday to Thursday
9:00am - 4:00pm Friday, at the Civic Offices, Holton Road,
Barry.
Telephone Hotline
Phone us between 8:45 - 4:30 Monday to Thursday and 8:45 -
4:00 on Friday.
Council
Tax: 01446
709564
Non-Domestic
Rates: 01446
709299
Housing & Council Tax Benefit: 01446
709244
Home Visits (daytime only)
For those who can't visit please call the above numbers and
we may be able to arrange a home visit in special circumstances