The Council’s One Vale Programme
Our OneVale programme has transformed the way that we deliver
By putting our customers centre stage and using innovative
new technologies, we have been able to improve our services as well
as achieving greater efficiencies.
Our customers are now able to deal with the council in the way
that suits them; whether they prefer to contact us via phone,
text messaging, face to face meetings, using our award winning
website or even by good old-fashioned letter!
Our C1V contact centre (01446 700111) ensures that customers can
now access multiple services with just one phone call.
The Council recently received a coveted award from the Welsh
Local Government Association’s “Excellence Wales” programme in
recognition of the work being undertaken by the Council as a
demonstration of best practice. The OneVale programme team have
produced a short film highlighting the programme’s achievements and
challenges and explains how OneVale is transforming the Council to
provide you with better services.
OneVale continues to transform the way the Council works for
customers and staff and its achievements are even more important in
these challenging times.
This film is available with English
subtitles by clicking here
Simon Davies (OneVale Programme Co-ordinator)
on 01446 709809 or email (firstname.lastname@example.org)