"Extremely positive" review of OneVale project
The Wales Audit Office has welcomed the progress of a £14m
project aimed at revolutionising the work of the Vale of Glamorgan
Council.
Based around the imaginative use of latest technology, the
council's OneVale programme has, at its heart, a contact centre,
which has already been established and is dealing with a number of
service areas.
The contact centre, Contact OneVale, will help simplify access
to all council services and help resolve enquiries more efficiently
than ever before. It is expected that a single contact number will
be introduced early in 2008.
The programme further envisages the setting up of a series of
one-stop shops for the public in libraries across the Vale.
Reviewing the progress to date, the Audit Office refers to
"significant efficiency savings" that have already been achieved
and "many examples of good practice" in terms of project
management.
OneVale Programme Director Huw Isaac said: "The challenging
OneVale programme is much more than opening a contact centre, it’s
about looking in depth at the way we work, and how we buy products
and services and store and share information.
"The council commissioned the Audit Office review to seek an
independent assessment of whether OneVale was achieving its
objectives and making the savings it set out to deliver, and we are
delighted that it is extremely positive.
"This bodes well for the future of OneVale, which is still in a
comparatively early stage. As it is rolled out, we will ensure that
it is managed with the same rigour.
"As part of the programme, the council is also updating and
improving its wide range of practices and systems and this will
continue to deliver significant efficiency savings.
"The aim is for a radical transition from a council run along
broadly traditional lines to one which can achieve excellence in
service delivery and customer focus, and to step up from being one
of the best performing councils in Wales to one of the best in
Britain."