The Bailiff Code
of Practice tells our bailiffs how they should behave
when they collect outstanding Council Tax or Business Rates.
This code complies with the National
Standards for Enforcement Agents
We make special efforts to be sensitive to vulnerable people. We
will use special collectors in these cases if necessary. Vulnerable
people are defined as:
- those suffering from a mental handicap or mental
- the long-term sick or those suffering from serious illness or
- people who are deaf or blind, or have limited sight or
- those who have suffered a recent bereavement in the family or
in the household;
If you have been contacted by a bailiff and you fall into one of
the categories shown above, please contact the Revenues Division
However hard we try, occasionally things go wrong. Please help
us to put them right.
You may want to complain if you think:
- we have not treated you fairly
- we have not treated you politely
- we have not done something you think we should have done,
- we have done something badly
Please write to: Director of Resources, Civic Offices, Holton
Road, Barry CF63 4RU. Alternatively, you can
We will investigate all complaints and send you a written reply
within 15 working days.
We provide a friendly and professional "one-stop" service for
all your Revenues or Housing & Council Tax Benefit enquiries.
Please drop in between 9.00am - 4.30pm, Monday to Thursday
9:00am - 4:00pm Friday, at the Civic Offices, Holton Road,
Phone us between 8:45 - 4:30 Monday to Thursday and 8:45 -
4:00 on Friday.
Housing & Council Tax Benefit: 01446
Home Visits (daytime only)
For those who can't visit please call the above numbers and
we may be able to arrange a home visit in special circumstances