Every part of England and Wales has taxis. In law these are
divided into Hackney Carriage and Private Hire vehicles. Despite
the division, in general the public view them all as 'taxis'.
There are considerable similarities between Hackney Carriage and
Private Hire vehicles but also some significant distinctions. Both
transport members of the public to a specific destination upon
request in exchange for payment of a fare. Public safety is
paramount in the licensing regimes that govern these vehicles,
their drivers and their operators.
The principle features of a Hackney Carriage vehicle in the
Vale of Glamorgan are:-
- Vehicle is either white with a black bonnet or a London taxi
- Has a 'taxi' roof light;
- Fares (tariffs) are set by the Council;
- Can be hailed at the roadside;
- Can park on a rank to await the approach of prospective
- Will have a red licence plate displayed on the rear of the
- Must be driven by a driver who holds a Hackney Carriage drivers
The principle features of a Private Hire vehicle in
the Vale of Glamorgan are:-
- Can be any colour other than white with a black bonnet or all
- Cannot park on a rank to await the approach of prospective
- Cannot be hailed at the roadside;
- Must be pre-booked through a licensed Private Hire
- Will have a yellow licence plate displayed on the
rear of the vehicle;
- Must be driven by a driver who holds a Private Hire
Whilst Hackney Carriage and Private Hire drivers and vehicles
undergo rigorous tests and checks before they are issued with a
licence, we occasionally receive complaints from the public about
the taxi service.
To help us fully investigate a complaint we need clear and
concise information concerning the incident. To help you we have
developed an online incident reporting form that you may wish to
use. If, following the completion of the investigation, there is
sufficient evidence to prosecute a licensed driver you will be
requested to provide a witness statement and you may then be
required to give evidence in court.
It will not always be the case that official action is taken as
it depends on a number of factors; however, all incidents
are carefully examined and taken into consideration as the
Authority is always looking to improve the service we deliver to
Please complete the form as fully as possible providing all the
pertinent details. Should you require any assistance please do not
hesitate to contact the Licensing Section on 01446 709105.
All information provided will be treated in the strictest
If South Wales Police are dealing with an incident, it would
generally be the case that Vale of Glamorgan Council Licensing
Enforcement Officers must wait until that investigation is complete
before any action or our own investigation commenced.
However, public safety would be the ultimate
determining factor. Should officers feel that to
wait until the end of a Police investigation would be
detrimental to public safety, the Licensing Section can and
will take any appropriate action that they deem necessary.
This may include the immediate suspension of Hackney Carriage
and Private Hire vehicle driver's licences.