Trading Standards – who are we?
Welcome to the Vale of Glamorgan Trading Standards.
Trading Standards is part of the Public
Protection Division of the Legal, Public Protection and
The aim of the Vale of Glamorgan Trading
Standards is to maintain a fair and safe environment for all who
buy goods or services in the county borough. We aim to
provide a first class service by giving advice and support to local
communities and businesses, and where necessary, enforcement
The small Trading Standards team also
contribute to a number of initiatives and projects that contribute
to the Council’s aims and objectives, such as
- Tackling deprivation and inequalities, through advice and
targeted work with business
- Promoting lifelong learning for all people, linking into
schools, community events and conducting talks for older
- Improving community safety and reducing crime and disorder
through underage sales and investigating other elements of
- Promoting independent living though supporting vulnerable
groups and increasing confidence levels to deal with traders
The easiest way to give an idea of some of the things we do is
to look at your typical day.
Before you even get up, look around you. Did
you know that there are legal minimum safety standards for your
mattress, pillows and nightwear (all to do with protection from
fire)? Is your electric blanket safe to use after spending the
summer in the attic? We arrange testing events to check. Most
things you buy have legal safety standards including the soap you
use in your shower, the toaster you use for making breakfast, your
cooker or anything else you might buy that could cause you any kind
Getting dressed, youll be too busy thinking
about breakfast to worry whether your shirt really is made of
cotton. Don't worry, thats our job. All descriptions of goods have
to be accurate and in no way misleading, whether youre buying a
safety pin or a car.
Breakfast at last. Bacon and eggs with
toast? The scales that weighed the bacon or that apple going in
your lunch box should have been tested independently by our trained
Weights and Measures officers in the last two years, and the
prices on the shop shelves will have been checked by us too. But
what about the poor old pig? Our Animal Health officers look after
animal welfare issues, and enforce controls that allow the movement
of every farm animal to be tracked essential if there were another
Foot and Mouth outbreak.
Out the door, and off to work. But before you
go, think about your house. If its your own, don't forget that
while you were buying it you were protected against incorrect
information from Estate Agents. If you are renting, everything the
landlord provides has to be safe. That new central heating you were
thinking about? The gas fitter must be CORGI registered and provide
a satisfactory service. Again its our job to make sure that
Going to work by car, strapping the kids into
their car seats? We launched and promote the SmartFitter Scheme in
partnership with Road Safety and Cardiff Trading Standards to
ensure you have access to clear advice and education when you buy a
child car seat and that youre taught how to fit it correctly.
Petrols a terrible price, but at least you know youre getting the
correct measure, as we check all pumps regularly. The car itself is
one of the most expensive things youll ever buy, so perhaps you
bought it on credit. Its our job to make sure credit advertising is
accurate, and that only people with a credit licence offer it. We
also do checks on used cars to make sure the mileage hasn't been
We could go on and on about the laws we enforce to make sure
you're not ripped off or otherwise disadvantaged.
Thinking of going on holiday? We make sure all
local holiday firms have arrangements to get you home if they go
out of business.
Do you have children? Apart from safety checks
on things like toys and nursery equipment, we regularly check that
older children can't buy alcohol, cigarettes, knives and other age
related things until they're old enough.
Got a dispute with a trader?
Try our advice line:
Tel: 01446 700111
The list could go on a lot longer medical devices, explosives
licensing, hallmarking, counterfeiting. Our job is to protect you,
the consumer and the reputable trader in many and varied ways.