Food Complaints
The Council investigates complaints about food sold within its
area to protect public health and ensure that the food and food
packaging meets the relevant legal standards. When the food is
purchased outside of the Councils area, the complainant will be
advised of the relevant local authority who should deal with their
complaint. However, we may assist in transferring the food to that
authority.
Making a Food Complaint
When you make a complaint we will need to
know:
- Your name, address and contact telephone numbers. E-mail
addresses can also be given
- The identity and contact address of the person who discovered
the complaint issue, if it was not you
- As much as possible about the complaint, where you bought it,
when, the condition of the packaging etc.
- The history to the point of discovery: Did you have it
delivered? Did you buy it and take it home? Where was the product
stored?
- What you have done with it and any treatment it has undergone
whilst in your possession
- The name and address of any witnesses who were present when you
discovered the problem
- Any ill effects or any injuries that were suffered
- Whether you have been to hospital or contacted your doctor
about any ill effects
- Any contact you have had with the vendor or manufacturer
- Any evidence you have including the item, packaging, receipts
etc.
Please ensure that all food items are stored in the freezer
until they can be dropped off or collected.
Please note
A decision is made on what action is most appropriate taking
into account all the evidence gathered. Unfortunately, it is not
always possible to identify how a food product has become
contaminated. Due to the enormous volumes of food produced by some
of the larger companies, the presence of a particular contaminant,
whilst unpleasant for the consumer, may be statistically
insignificant and not therefore actionable.
However, it often allows us the opportunity to check on the
procedures of the major food manufacturing companies and to ensure
that they are aware that their food safety procedures are subject
to scrutiny from the enforcement authorities.
Please note that the Council will not seek to obtain or
otherwise negotiate any compensation or redress on the behalf of
the customer(s).