Food Complaints

The Council investigates complaints about food sold within its area to protect public health and ensure that the food and food packaging meets the relevant legal standards. When the food is purchased outside of the Councils area, the complainant will be advised of the relevant local authority who should deal with their complaint. However, we may assist in transferring the food to that authority.

For more information on what complaints are a public health risk and will be investigated can be found in our Food Complains Leaflet.

Making a Food Complaint

To make a food complaint, could you please fill in the following online form.

Please ensure that all food items are stored in the freezer until they can be dropped off or collected.

Please note

A decision is made on what action is most appropriate taking into account all the evidence gathered. Unfortunately, it is not always possible to identify how a food product has become contaminated. Due to the enormous volumes of food produced by some of the larger companies, the presence of a particular contaminant, whilst unpleasant for the consumer, may be statistically insignificant and not therefore actionable.

However, it often allows us the opportunity to check on the procedures of the major food manufacturing companies and to ensure that they are aware that their food safety procedures are subject to scrutiny from the enforcement authorities.

Please note that the Council will not seek to obtain or otherwise negotiate any compensation or redress on the behalf of the customer(s).