Vale of Glamorgan Council
Cyngor Bro Morgannwg

How TeleV Works

Step by step guide of how TeleV: Telecare Alarm Services work

 

For more information about Telecare Alarm Services contact:

 

 

The system works by the customer having a TeleV alarm unit installed in their home; this will be connected to their telephone line and electrical socket. These alarms come with a small pendant, which can be worn around the neck or on the wrist, once the pendant is pressed a call will connect wirelessly to the alarm unit and continue to dial for assistance.

 

The alarm unit will automatically dial through to the Emergency Control Monitoring Centre. Once the call is received at the monitoring centre, the customers name, address and other details are displayed on screen infront of the operator.

The operator will attempt to communicate with the customer over the alarm unit, which has a powerful loudspeaker and microphone built into it so that they can hear and speak to the customer without the necessity of picking up a telephone handset.  Finally, the operator will try to establish what may be wrong and will arrange help as necessary.

 

 

  • 01446 700111

 

Tunstall instal with customer

Step 1 - Installation

We will arrange for a trained installer to visit your home at a convenient time to set up the equipment.

 

A great benefit of TeleV is that it is wireless technology  - which means there is minimum disruption during installation.

 

An introduction leaflet will be left and more information is always available by calling:

  • 01446 700111 
Telecare-Pendant

Step 2 - Raising an alarm call

If you need help, alarm calls can be easily raised from anywhere in the home and garden (up to 75 metres coverage) by simply pressing the radio trigger or the large illuminated red button on the home unit.

 

This triggers the main alarm inside the Lifeline unit, and will automatically dial into our 24-hour monitoring centre. 

 

Please Note: We advise all TeleV users to press their pendant once a month, to test the system and also to increase peace of mind that support is really just a button away.

beth-op edit

Step 3 - Help is called

The Lifeline unit automatically dials the monitoring centre where a trained operator answers and instantly sees your personal details, supplied to us when you join the service.

This information includes your:


  • Name and address
  • Medical details
  • Social work, care and support details (if any)
  • Doctor's details
  • Details of  key responders
  • Any other essential information

This information is kept confidentially and is subject to the Data Protection Act.

elderly comforting

Step 4 - Help arrives

The operator will stay on the line until help has been called, this may involve contacting a family member or friend or the emergency services if necessary; we aim to provide complete peace of mind to you and your family.

 

If you have any queries with regards to how the monitoring centre operators can assist you, please do not hesitate to contact us and ask:

 

  • 01446 700111 

 

IN ADDITION WE WOULD ASK THAT YOU TEST YOUR ALARM EVERY 4-6 WEEKS BY PUTTING THROUGH A TEST CALL. YOU NEED NOT DO THIS IF YOUR ALARM HAS BEEN ACTIVATED DURING THAT PERIOD EITHER ACCIDENTALLY OR IN AN EMERGENCY.

  

How much does the service cost?

The installation is currently free of charge. There’s a weekly charge of £5.34 from the week following installation. 

 

Due to changes in the availability of financial assistance, Welsh Government Supporting People Funding may be able to cover the cost of monitoring the alarm service; an individual is eligible if at risk of a trip, slip or fall (if under 60, also in receipt of sickness/disability benefits or medical evidence of risk may be needed). The weekly charge will therefore reduce to £4.10.  

 

 

 

Telecare Privacy Notice 2019 - This document is also available in Welsh