Minutes of a meeting held on 9th October, 2013.


Present:  Councillor J.C. Bird (Chairman); Councillors Mrs. C.L. Curtis, J. Drysdale, Mrs. V.M. Hartrey, Mrs. A.J. Moore, Ms. R.F. Probert, R.P. Thomas and E. Williams


Also present: Messrs. B. Fisher, Mr. A. Raybould and Mrs. A. Evans (Tenant Working Group).





These were received from Councillors R.J. Bertin and Mrs. M.R. Wilkinson; Mr. G. Amos (Tenant Working Group).



478     MINUTES –  


RECOMMENDED – T H A T the minutes of the meeting held on 4th September, 2013 be approved as a correct record.





No declarations were received.





The Principal Accountant indicated that the Public Sector Housing (HRA) was currently showing a favourable variance of £326,000.  In addition, he also indicated that there were adverse variances on income due to voids in the amount of £77,000.  This adverse variance would be offset by favourable variances on salaries of £141,000 due to vacancies in the housing teams, hostel and temporary accommodation running costs of £21,000, sheltered accommodation £26,000, public sector management £46,000, legal fees of £14,000, Incentive to Move schemes of £18,000, Estate Management of £14,000, Housing repairs £29,000 and other net costs in the amount of £94,000.  He further indicated that additional resources would be required in the coming months to deal with health and safety issues such as asbestos management and fire safety risk assessments, therefore an outturn on target was projected.  He also confirmed that only one person was currently placed in bed and breakfast type accommodation.  His attention then turned to the General Fund Housing and indicated that this was currently showing a favourable variance of £225,000.  The reason for the favourable variance was a reduction in the number of homeless individuals requiring emergency accommodation to a long term increase focused on prevention by the Homelessness team.  As a result unit costs had decreased dramatically and only one in individual was placed in bed and breakfast accommodation.  Whilst this success was welcomed it was reiterated that the use of private rented sector had significant risk, particularly as a result of the changes already introduced through the Welfare Reform and the challenged posed by the introduction of the Universal Credit.  There was a potential adverse affect on the availability of future private rental options should the homeless client group be considered by landlords as to be a risk to guaranteed income or increased homelessness if landlords choose to only let to those in employment.  Due to the risks outlined, it was projected that the budget would outturn on target by the year end.  The Principal Account also indicated that other services in the remit of the Scrutiny Committee also anticipated to outturn on target by the year end.


Attention then turned to the Capital Programme with the Principal Accountant indicating that details of financial progress as at 31st August 2013 was set out in Appendix 2.


As indicated in previous monitoring reports the Cabinet had previously agreed to further information being provided where schemes had a value of £500,000 and showed a variance of 20% or more between actual spend and the profile, the following schemes met this criteria:


·         WHQS Works – during August, works on central heating / boilers and roofing works were behind profile whilst asbestos management costs had exceeded the initial profile.

·         Disabled Facility Grants – expenditure was behind the profile due to a higher than usual drop out rate from applicants, thereby reducing the level of approvals.  There was a currently a predicted shortfall of £200,000 on the annual budget.  The Principal Accountant indicated that a further update report would be presented to the Scrutiny Committee in the coming months.


In response to a question raised by the Committee in reference to the expenditure underspend in regard to staff vacancies and the filling of vacant posts, the Head of Housing and Building Services indicated that the vacancies related to the housing solutions team and the post would be filled in the future, however, she indicated that there was a potential review of the housing service to ensure that it was fit for purpose in the future. 


Appendix 3 to the report provided non-financial information on capital construction schemes with a budget of over £100,000.  Where the budget was shown in Appendix 2 and was more than £100,000 but was made up of several smaller schemes that individually were less than £100,000, this scheme had not been included in Appendix 3. 


RECOMMENDED – T H A T the position with regard to the Revenue and Capital Budget for the period 1st April to 31st August 2013 be noted.


Reason for recommendation


In acknowledgement of progress made to date.





In presenting the report the Youth Offending Service Manager indicated that the format of the Youth Offending Service Service Plan was directed by the Youth Justice Board.  Accordingly the Plan was required to address the following areas:


·         structure and governance

·         resources and value for money

·         partnership arrangements; and

·         risks to future delivery.


In addition to the above the Plan must also demonstrate how the activities being undertaken could be considered as developing good practice and achieving value for money.  The Service Manager also made reference to the inclusion within the Appendix to the report of the Service’s performance information which was validated quarterly and annually by the Youth Justice Board.  She indicated that the validation process was a requirement of the terms and conditions of the grant as it indicated compliance with the Youth Justice Board Data Recording Guidance.  She referred to the Action Plan and the absence of narrative against the progress in each action and indicated that this information would be provided later in the year with a further report to be presented to the Scrutiny Committee in February 2014. 




(1)       T H A T the Service Plan for the Youth Offending Service be endorsed.


(2)       T H A T the Director of Social Services submit a further report in six months time on progress made against the actions contained within the Action Plan. 


Reasons for recommendations


(1)       In acknowledgement of actions contained within the Youth Offending Service Plan.


(2)       To monitor performance progress in respect of the service.





As previously reported to the Scrutiny Committee Service Plans for 2013/14 had been revised in accordance with the proposal for improvement and were now designed to focus on the achievement of key objectives within each Directorate which would in turn contribute towards the achievement of the identified outcomes.  The Service Plans reflected the revised Corporate Plan for the period 2013-17 with quarterly performance reports being revised to reflect the new Service Plans which were designed to ensure that the Council reported performance in the context of progress against its objectives.


The revised Performance Report was structured as follows:


·         An overview provides a snapshot of the Directorate's progress towards achieving the objectives contributing towards its service outcomes. It highlights progress towards key actions in the Corporate Plan 2013-17 and the Improvement Plan Part 1 2013/14 for which the Directorate has lead responsibility. This section will also include Outcome Agreements once they are agreed with Welsh Government.  Examples of exceptional performance during the quarter are highlighted as are key areas of slippage and the planned remedial action to bring these back on track.

·         A brief evaluation was provided of each service outcome outlining overall progress (including actions and performance measures) towards achievement.

·         Detailed progress was reported for each service objective looking at all actions broken down into completed, on track, slipped and not started actions. Progress was provided for all performance indicators using the traffic light system (red, amber and green).  A 'red' status related to measures that have missed target by more than 10%; 'amber' related to performance within 10% of target and 'green' to performance that was on or had exceeded target.  All areas of underperformance identified included a reason for the poor performance and proposed remedial actions.


The Head of Public Protection, in referring to matters within the remit of the Scrutiny Committee, referred to the three actions that had slipped, namely the implementation of Phase 3 programme of Castleland Renewal Area face-lifting scheme (DS01/A001 (CP/R12)); the introduction of a framework contract to enable more effective delivery of adaptation works (DS01/A011 (IO/02)) and the percentage of businesses inspected  achieving a food hygiene rating score of 3 or more (DS01/A009 (CP/CPS50)) and provided an explanation as to why slippage had occurred.  The Head of Service also referred to those actions which were identified as red and provided an explanation as follows:


·         DS01/M009aQ – slippage that occurred due to availability of staff resources however measures had been taken as reported previously to the Scrutiny Committee to provide additional staff support to reduce delays

·         PPN001iiiQ and PPN001iiQ and confirmed that in respect of both actions performance would outturn on target by the year end.


Members of the Committee referred to performance action DS02/A047 – to work collaboratively with Neath and Port Talbot Council to trial the "partnership through resilience" web base system and questioned whether this indeed was a complete action as this had not technically started and understood from the comment narrative as to why this had arisen.  The Committee enquired of the Head of Service what the implications of not proceeding with the project were.  In response the Head of Service indicated that it had been originally planned to undertake the project with Neath and Port Talbot Council but due to various complications the trial was now being undertaken with Carmarthenshire Council.  However, due to funding issues it had meant that a wider collaborative cohort of councils to deliver the project was now seen as desirable to access appropriate funding to roll the project forward with a view to delivering benefits.  In response the Committee expressed the view that it was important that the project was appropriately managed to ensure that the project objectives were met and that the data could be accessed. 


The Committee also made reference to performance action DSO2/A038 – review the anti social behaviour policy to ensure that it is more victim focused with the Head of Public Protection confirming that the intention of the action was to allow for early intervention to support victims who had suffered abuse.  Secondly, DSO2/A034 – work with our most prolific offenders to steer them away from crime, especially serious acquisitive crime, the Committee expressed concern that the method of contacting individuals by letter may not be the most appropriate medium given that it was likely that offenders may have literacy and numeracy difficulties.  The Committee also expressed the view that, given the target audience, there was no guarantee that clients would indeed read letters sent to them and therefore there was no guarantee that such individuals would take up assistance offered by the Gobaith team. 


In conclusion, the Committee also made reference to DS04/A062 – provide timely and accurate advice, information and education to consumers with the Committee expressing concern that there was no way of gauging whether the advice and information being provided was of any practical use to the client and suggested that officers ensure that a customer satisfaction exercise was undertaken as part of the service provision.




(1)       T H A T the service performance results and remedial actions taken to address underperformance be noted.


(2)       T H A T the progress to date in achieving key outcomes as outlined in the Corporate Plan 2013/17 and the Improvement Plan Part 1 2013-14 be noted.


Reasons for recommendations


(1)       To ensure the Council is effectively assessing its performance in line with the requirement to secure continuous improvement outlined in the Local Government Measure (Wales) 2009.


(2)       To consider the quarter 1 Development Services performance results as at 30th June 2013 in order to identify service areas for improvement work.


(3)       To meet the Auditor General, Wales' improvement proposal to ensure that:

·         intentions are expressed in a way which allows progress to be measured; and that

·         reporting arrangements consistently provide Members with an evaluation of performance in the context of the objectives the Council is aiming to achieve.


(4)       To enable the Council to demonstrate achievement of its objectives and identified outcomes.





The aim of the above Strategy which had previously been approved by the Cabinet on 18th April 2012 was to monitor empty homes; provide advice, assistance and guidance to empty property owners; to reduce the negative effect of empty homes on communities; to reduce the number of empty homes; return empty homes back to use and to promote the empty homes initiative. 


The Council, through its Strategy, would target problematic empty homes that were inactive in the housing market and that were unlikely to return to use without intervention from the Council and properties which were likely to be subject of complaints from the public, partners and Councillors.


The report provided an update building on an earlier report to the Scrutiny Committee in February 2013 which provided the Committee details of performance against the Empty Homes Strategy and Action Plan.  Attached at Appendix 1 was the up to date Empty Homes Action Plan and detailed progress against each action from Quarter 4 of 2012-13 to the end of Quarter 1 of 2013-14.  The updates were set out in red in the said Action Plan.  In commenting on the report and its attachments, the Principal Housing and Pollution Officer indicated that the empty property data base was being continually updated as new information became available.  Arrangements were in place for the Council’s Council Tax service to provide a current list of long term vacant properties to Private Sector Housing twice a year (April and September).  Long term empty properties as at 1st April 2013 were currently being input into the database (approximately 300 new properties identified).  Records of properties now identified as being occupied were being closed (estimated to be in the region of 300 properties).


In addition, the Principal Officer indicated that a service level agreement had been drafted between the Council Tax service of the Council and the Private Sector Housing team to facilitate access to the Council Tax database for the purpose of reviewing data on empty properties.  She also indicated that empty properties were risk assessed to prioritise resources.  15 properties scoring the highest in the risk assessment procedure had been prioritised for further action.  These properties would be subject to ongoing actions / enforcement action until such time they become occupied. 


She also referred to a survey of properties undertaken in 2012 of empty properties which had now been completed.  Of the 600 empty homes surveys that were sent out between March and December 2012, a total of 144 completed surveys were returned (a response rate of 24%).  The analysis of these surveys had been completed and a report outlining the findings was set out in Appendix 2 to the report.


A total of 860 empty home packs were also sent out to all empty property owners that were known to the Department as of 1st April 2013.  As a result of the quality of information received from the 2012 survey, a further empty homes survey was included within the packs.  The survey responses were still being received, but the analysis would take place over the coming months and enhance the information held on empty properties within the Vale and why they were vacant.


The Principal Officer also made reference to a delay in launching the web pages due to corporate changes being undertaken to the Council’s website.  However the web pages providing information and advice to empty home owners and members of the public had been in fact launched.  Considerable work had also been undertaken to develop and promote Welsh Government’s Houses into Homes loan scheme.  Information had been disseminated to all empty property owners, letting and estate agents.  To date, 70 enquiries had been received from owners interested in the loan scheme and application packs had been despatched.  Of the 70 enquiries 55 applications had been withdrawn and two applications had been rejected.  The Empty Homes Officer was currently processing three applications, one of which had now been approved and was pending completion with the Council’s Legal Division.  It was also noted that the Empty Homes Officer was liaising with the owners of the remaining 10 enquiries and it was anticipated that at least three of these would proceed with an application. 


The Scrutiny Committee was also informed that during July 2013, the Welsh Government confirmed additional funding for Houses into Homes scheme which enabled the Cardiff and Vale region to draw down an additional £1.4m towards such loans.  Work to promote and support the scheme was ongoing to ensure that the region and residents benefited from this funding. 


The Scrutiny Committee also received a presentation from the Council’s Empty Homes Officer (Environmental Health) on the following matters:


·         an overview of the Empty Property survey

·         types of properties that became empty dwellings

·         reasons for owners becoming responsible for an empty property

·         why was the property currently empty

·         current condition of empty properties

·         percentage of owners who have experienced problems with their empty property

·         problems experienced by empty property owners

·         services identified by owners likely to encourage them to bring the property back into use

·         preferred service providers

·         the way forward.


Following the presentation a short question and answer session took place on the following matters:


-         The importance of raising awareness of the availability of interest free loans

-         The appropriateness of the publicity campaign to raise awareness of the impact of empty properties on communities

-         Sharing of information with Town and Community Councils to ensure awareness was raised of empty homes in specific electoral wards

-         The need for the Council to work more strategically to incentivise the private sector to support the Council’s homelessness prevention strategies.




(1)       T H A T the progress made in regard to the implementation of the Council’s Empty Homes Strategy be noted.


(2)       T H A T a further report be presented to the Scrutiny Committee in six months time.


Reason for recommendations


(1&2)  To inform Members on the progress being made to implement the above Strategy during the period 2012 to 2017.





The Head of Service referred briefly to the revised structure of all performance monitoring reports which had been outlined in an earlier report in the agenda considered by the Scrutiny Committee. 


In referring to the performance information the Head of Service made reference to the slipped actions contained therein and made specific reference to indicator HS01/A003 which was to develop a housing solution service to focus on delivering further service improvements by merging the current HOMES4U and homelessness advice teams and alluded to Welsh Government officers’ comments which had confirmed that the Council’s homelessness service was one of the most improved in terms of dealing with homelessness and homelessness clients.  She also referred to the ongoing work to develop a new draft structure which would seek to introduce a Housing Solutions Team in advance of the statutory deadline.  She also briefly alluded to the development of a new Local Housing Strategy which would include an Older Persons Accommodation Strategy and made reference to the ongoing discussions surrounding the development of a tripartite agreement in respect of this. 


The Committee made reference to the slipped action HS06/A055 – Review of the role of Tenant Engagement Associations (TEAs) to improve links with community groups, other Council services and partners and stakeholders, and asked if the Head of Service was, as part of the review, considering the detail of the terms of reference of this group to ensure that it encouraged interest, involvement and accountability.  In response the Head of Service confirmed that a review was ongoing into such matters and had yet to be concluded.  The Committee also referred to the slipped action HS06/A046 – Review of options for establishing a Tenants' Resource Centre and enquired of the Head of Service of progress in regard to this.  The Head of Service indicated that it might be more appropriate to link this action to the work in progress in developing a Housing Solutions Team.  She also confirmed that a suitable venue had yet to be identified. 




(1)       T H A T the Head of Housing and Building Services submit a further report to the Scrutiny Committee on progress in respect of the development of a new Local Housing Strategy which would include an Older Persons Accommodation Strategy as soon as practicable.


(2)       T H A T a further report be presented to a future meeting of the Scrutiny Committee by the Head of Housing and Building Services in respect of the Council’s Tenant Engagement Strategy.


(3)       T H A T the service performance results and remedial actions to be taken to address service underperformance be noted.


(4)       T H A T the progress to date in achieving key out comes as set out in the Corporate Plan 2013-17 and in the Improvement Plan Part 1 2013/14 be noted.


Reasons for recommendations


(1)       To advise the Scrutiny Committee on collaborative work in respect of hospital discharges.


(2)       To inform the Scrutiny Committee on progress in respect of tenant engagement arrangements.


(3)       To ensure the Council is effectively assessing its performance in line with the requirement to secure continuous improvement outlined in the Local Government (Wales) Measure 2009.


(4)       To consider the Quarter 1 Housing and Building Services performance results as at 30th June 2013 in order to identify service areas for improvement work.


(5)       To meet the Auditor General, Wales’ improvement proposal to ensure that:


·         intentions are expressed in a way which allows progress to be measured and that

·         reporting arrangements consistently provide Members with an evaluation of performance in the context of the objectives the Council is aiming to achieve.


(6)       To enable the Council to demonstrate achievement of its objectives and identified outcomes.





Councillor Mrs. A.J. Moore had submitted a Request for Consideration for the Scrutiny Committee to receive a report into the affects the new Welfare Reform system was having on the Council’s Homes4U policy and how the system was working.


The report had been prepared in response to the above request and the purpose of the same was to apprise the Scrutiny Committee of the current Homes4U policy and the impacts on the policy of Housing Benefit reforms which came into effect from 1st April 2013.  The report also updated the Scrutiny Committee following a previous report on the subject in January 2013.  The report submitted to the Scrutiny Committee in January 2013 also proposed a number of recommendations which were subsequently adopted, namely:


·         additional preference to be awarded to those tenants under occupying accommodation, on a discretionary basis in addition to the GOLD priority banding

·         additional preference be given to existing tenants who were lacking a bedroom, on a discretionary basis, where a move to a larger property would not conflict with the reforms.


In addition to the above arrangements changes were also made to the Homes4U Allocation matrix to ensure that applicants were only considered for properties that were suitable.  A copy of the updated matrix was attached at Appendix 2 to the report.  A copy of a leaflet highlighting the changes made in the Council’s allocation process in 2013 (Appendix 3) was also attached. 


There were currently 642 households that were affected by the Reforms, which could result in financial hardship.  Considering the circumstances of the 642 families since April 2013, the position was set out below:


·         rent arrears of 198 households had gone up

·         52 households that had clear accounts previously had now fallen into arrears

·         92 householders’ rent arrears had reduced

·         5 households’ rent balances were unchanged

·         48 households had cleared all outstanding rent arrears

·         247 households’ rent accounts were in credit

·         86 householders were currently claiming discretionary housing payments (DHP)

·         10 households had transferred to another property due to housing benefit reductions

·         Rent arrears was increasing marginally although still remained under 1% of the collectable rent debit.


In addition to the above factors the following issues had also been highlighted:


·         homelessness presentations had not increased as a consequence of the changes

·         the main affect of the Allocation policy to date had been to reduce the number of people requesting the three bedroom properties.  This was a consistent picture with the partner Housing Associations also experiencing difficulties letting three bedroom homes.


Current actions adopted to support existing tenants / tenants of Housing Associations included the following arrangements:


·         the recruitment of Money Advisors in the Housing Management Team to support the families affected by welfare benefit changes, providing one to one advice on financial management, benefits and credit advice, signposting to other agencies and facilitating rent payment options

·         a number of joint working initiatives with the Council’s Housing Benefits Section and partner organisations attempting to minimise the impact of the reforms and ensuring that consistent and timely information was provided in a variety of formats including open day events, distribution of leaflets, letters, home visits, improved money advice.


In terms of prepared actions for the future, the following would be undertaken:


·         The Homes4U team had amended their forthcoming marketing media to include an "Immediately Available Homes" tagline for low demand properties.  This team recognised that it needed to continue of this type of property to attract those families that previously may not have been able to access social housing due to their low banding.  Housing Associations were considering alternative business models for homes of lower demand e.g. intermediate rent.

·         Local letting policies were currently used on a development by development basis for downsizing purposes.  Going forward those families that were affected by the welfare reform changes currently in social housing would be given a preferential banding.

·         Homeswapper the national "mutual exchange" scheme adopted by the Council in 2010 and all of the partner organisations of Homes4U currently subscribe to this scheme.  Officers from the Council would continue to market the scheme with partner organisations.

·         The Homes4U, Homelessness and Housing Management teams would continue to monitor rent arrears, homeless presentations and allocations in the context of welfare reform changes to track any significant patterns in these areas.  It was envisaged that rent arrears across the social housing sector in the Vale may be impacted more heavily as the period of Discretionary Housing Benefit came to an end for each applicant.


In thanking the Head of Housing and Building Services and the Homes4U Manager for the progress update the Scrutiny Committee felt that the report should be e-mailed to all Members of the Council so they were fully apprised of the ongoing work of officers in respect of addressing Welfare Reform issues.  Whilst acknowledging the very good work being undertaken at the moment by officers, the Scrutiny Committee however raised concern at current arrangements where clients who were applying for a vacant property under the bidding process were not being contacted to inform them of the outcome of their application.  Discussion ensued with various points being made in respect of the importance of informing clients of the outcome of the bidding process.  Officers touched upon previous arrangements to address such matters which included the use of interactive adverts, use of a texting system and the use of electronic mail, all of which had variable rates of success.  The Head of Housing and Building Services acknowledged that the Council needed to be far more customer orientated in the future, particularly given the new Housing White Paper supported the principle of contacting tenants through different forms of media.


Discussion ensued with the Tenants Panel making reference to the Accessible Housing Scheme and specifically to the availability of specific information to the client group.  In response the Homes4U Manager indicated that clients on the waiting list on the scheme were linked back to the Homes4U scheme.  Such clients were then assessed by the Council’s Occupational Therapist Service to assess the suitability and requirements of clients and to ensure that they were matched to an appropriate property which was appropriate to their needs.  This process prevented adaptations needlessly being removed from Council dwellings. 


In response to a question from the Committee in respect of what was the rating system in place, the Homes4U Manager indicated that prior to the Welfare Reform changes the rating system was based on a priority system linked to the date of registration.  Following the introduction of the Welfare Reform changes the rating system was amended to ensure that applicants were only considered for properties that were suitable and affordable.




(1)       T H A T the existing policy and the allocation processes in place to mitigate the impacts of welfare benefit changes, particularly in terms of tenancy sustainability and potential rent arrears, be noted.


(2)       T H A T  the report be circulated to all Members of the Council.


Reasons for recommendations


(1)       To update Members on the implications of the Homes4U policy changes.


(2)       To apprise Members of the work currently undertaken by Council officers in respect of welfare benefit changes, particularly in terms of tenancy sustainability and rent arrears.





The report updated Members on the progress in relation to uncompleted recommendations made by the Scrutiny Committee for the financial year 2011/2 (Appendix A), the financial year 2012/13 (Appendix B) and 2nd Quarter July to September 2013 (Appendix C). 




(1)       T H A T the following actions detailed below be accepted as completed:


17 July 2013

Min. No. 265 - End of Year Performance 2012/13 and Performance Indicators 2013/14 – Public Protection (MD) – Recommended

(3)   That the Head of Public Protection be requested to ensure that performance in respect of serious sexual assaults was monitored and reported in future in the Community Safety Partnership report.





Community Safety are monitoring Serious Sexual Assaults which will be included in Q2 Performance Monitoring Report.


Min. No. 267 - Under-Age Sales of Alcohol in the Vale of Glamorgan (DDS) – Recommended

(2)   That local Elected Members be informed of successful prosecutions when court proceedings had been concluded.




Procedure to be incorporated in Public Protection procedures.


04 September 2013

Min. No. 361 – Welsh Housing Quality Standards (WHQS) Improvement Works (DVSH) – Recommended

(1)   That the Chairman and Vice-Chairman and the Head of Service arrange to meet with Ian Williams and the Tenant Liaison Officer to discuss any outstanding issues.

The Head of Housing and Building Services, an officer from Property Services and the Chairman and Vice-Chairman of the Housing and Public Protection Scrutiny Committee met with Ian Williams contractors on 19th September 2013.  At this meeting they discussed tenant satisfaction and turn around times, on investigation there were 5 causes specifically impacting on turn around times which were discussed. It was recognised that improvement had been made by the contractors and they gave their commitment to continue with these improvements over the next couple of months. The Chairman/Vice-Chairman will continue to monitor performance together with the members of the Housing and Public Protection Scrutiny Committee on a regular basis.


Min. No. 365 – Scrutiny Committees' Draft Annual Report - May 2012 - April 2013 and Scrutiny Committee Work Programme (MD) – Recommended

(1)   That the content of the draft Annual Report for the period May 2012 to April 2013 including the revised tabled Appendices be approved subject to any further minor amendments being agreed in consultation with the Chairman and that it be submitted to Full Council.





Endorsed by Council on 25th September 2013.



(2)       T H A T the progress against the remaining recommendations identified as ongoing as detailed within the report be noted.


Reason for recommendations


(1&2)  To apprise Members of progress with Scrutiny Committee recommendations.