Agenda Item No


The Vale of Glamorgan Council

Cabinet Meeting: 08 May 2013

Report of the Managing Director

Service Planning 2013/2017


Purpose of the Report

1.             To present service plans 2013-17 for cabinet approval.


1.             That Cabinet agree the service plans.

Reasons for the Recommendations

1.             To confirm the service plans as the primary document against which performance for the relevant area will be measured.

2.             To meet self assessment requirements under the Local Government (Wales) Measure 2009.


2.             The Council's 2011 Improvement Assessment outlined one improvement proposal: Continuing the development of outcome focused measures by moving from reporting arrangements that focus primarily on performance indicators and on completion, or otherwise, of an action and ensuring that:

·               intentions are expressed in a way in which allows progress to be measured; and

·               reporting arrangements consistently provide members with an evaluation of performance in the context of the objective that the Council is aiming to achieve.


3.             The development of outcome focused measures has been identified as an area for improvement in most Welsh Councils. During the autumn of 2011, the Council commissioned the Local Government Data Unit to work with three service areas (Visible Services, Public Protection and Customer Relations) to pilot more outcome focused service plans.  This work has been endorsed by the council's regulators and has been used to inform the revised format for 2013/2017 service plans. 

4.             The Wales Audit Office was consulted during the process in order to ensure that the revised service plan format addresses the issues outlined in the improvement proposal.

Relevant Issues and Options

5.             Service planning arrangements have been reviewed to reflect the new senior management restructure and there are fewer plans (eight in total) for 2013-14, providing a strategic overview of each directorate. Below this level, the council's performance management framework requires officers to develop team plans.

6.             The new service planning template was approved by the Council's Corporate Management Team on 29 August 2012. The new plans address a number of key questions aimed at enabling services to improve how they measure and provide evidence of their contribution to the priority outcomes identified in the Corporate Plan.

7.             The Council has agreed with the Wales Audit Office to use the revised plans as supporting evidence in meeting its obligations for self assessment under the Local Government (Wales) Measure 2009.

8.             The following service plans have been discussed at the relevant scrutiny committees and are now being presented to Cabinet for final approval. Copies are available to view online and in the Members room:

  • Visible Services
  • Development Services
  • Learning and Skills


9.             Following a review by officers, performance measures for 2013/14 onwards will be presented to all scrutiny committees for discussion and agreement during July 2013.

Resource Implications (Financial and Employment)

10.        Budget levels have been taken into consideration when drafting the service plans.

Sustainability and Climate Change Implications

11.        Sustainable development has been taken into consideration when drafting the service plans.

Legal Implications (to Include Human Rights Implications)

12.        The council has a duty to improve under the Local Government (Wales) Measure 2009.

Crime and Disorder Implications

13.        None as a direct consequence of this report.

Equal Opportunities Implications (to include Welsh Language issues)

14.        Equalities issues have been taken into consideration when drafting the service plans.

Corporate/Service Objectives

15.        The Corporate Plan outlines community leadership as a priority for the council. Improving how the council evidences and reports achievement of its priority outcomes contributes towards effective community leadership. Service plans are a key building block in the Council's performance management framework and identify how each service will contribute towards achieving key aims and objectives as set out in the Corporate Plan.

Policy Framework and Budget

16.        This is a matter for Executive decision.

Consultation (including Ward Member Consultation)

17.        Plans have been written collaboratively by relevant members within directorates. Directors are responsible for assuring that their service plan is approved by the Managing Director and the relevant Cabinet Member.

Relevant Scrutiny Committee

18.        Economy and Environment; Housing and Public Protection; Lifelong Learning.

Background Papers

Auditor General for Wales, Annual Improvement Assessment Report 2011

CMT report - 29 August 2012

Scrutiny reports - 16, 17 & 22 April 2013


Contact Officer

Chloe Clarke, Corporate Performance Coordinator


Officers Consulted

Performance Manager

Improvement Manager

Director of Visible and Housing Services

Director of Development Services

Chief Learning and Skills Officer

Head of Performance and Development


Responsible Officer:

Sian Davies, Managing Director