Agenda Item No


The Vale of Glamorgan Council


Cabinet Meeting: 28th April 2014


Report of the Leader


External Funding Application - Health, Technology & Telehealth Fund


Purpose of the Report

1.         To inform Cabinet of an application submitted to Welsh Government on behalf of the Cardiff & Vale University Health Board, for capital funding to improve capacity and efficiency of the partnership working model in the Joint Customer Contact Centre. (The bid application invitation can be found at Appendix A.)


1.         That Cabinet endorses the submission of the capital application of £270,000 to Welsh Government to further develop the partnership working model with Cardiff & Vale University Health Board (C&VUHB) in the Customer Contact Centre.

2.         If approved, Cabinet authorises the acceptance of the grant and its inclusion in the Authority's capital programme.

Reasons for the Recommendations

1.         To enable submission of the grant to fund capital assets required to improve and expand partnership working and operational efficiency at the Joint Customer Contact Centre.

2.         If approved, to enable acceptance of the grant and its inclusion in the Capital Programme. 


2.         The Department of Health and Social Services (DHSS), Welsh Government via the Health Technology and Telehealth Fund supports investment in the use of technology to deliver improved health and social care at lower costs in non-hospital settings. It aims to encourage the adoption of innovative technology as well as the adaption of existing products and services to new users and in new settings.

3.         To be eligible for the fund, the project must be sponsored by a Welsh Health Board or Trust, require at least £250,000 capital investment between April 2014 and February 2015 and not require any revenue support.

4.         Capital funding of £270,000 is being sought to maximise operational efficiency and enhance capacity through investment in technology to expand the successful model of integrated working already taking place in the Joint Customer Contact Centre.

5.         Cardiff and Vale UHB has endorsed the Council to act as funding applicant and has agreed that capital assets purchased through the funding will be owned by the Council. Welsh Government has confirmed there are no plans to impose specific claw back conditions in respect of this fund.

Relevant Issues and Options

6.         The funding will provide new technology to enable the Centre to be capable of expansion to take on additional health and social services through a single access point. The technology will provide the required changes to conform to our Public Sector Network (PSN) compliance which will provide business continuity and resilience to the Centre and its partner organisations.

7.         The funding sought would improve the patient and customer experience to access integrated health and social care services, operational efficiencies will be delivered through economies of scale and through the re-engineering and alignment of processes.

8.         The project is currently considering a number of proposals to extend the catalogue of joint services delivered at the Joint Customer Contact Centre. The proposals include call handling and applications for Podiatry, Integrated Sexual Health, Community Resource Teams, non-emergency patient transport and Heath Hospital telephone calls. Using the proposed new technology it is anticipated that these additional services can be taken on without the need to recruit additional staff.

9.         Cost reductions and improvements to quality of service are expected through the extension of existing telehealth and telecare services which encourage self-care and reduce avoidable hospital admissions.

Resource Implications (Financial and Employment)

10.      Capital funding of £270,000 is required to invest in new technology to maximise operational efficiency and capacity to expand the integrated working with Cardiff & Vale UHB at the Joint Customer Contact Centre as detailed above.

11.      There are no revenue implications associated with the application, all revenue costs will be provided via existing revenue budgets in the C&V UHB and within the Contact Centre. All income gained from the UHB in respect of the partnership working will be used to offset any revenue costs and will be evidenced through a robust business case.

Sustainability and Climate Change Implications

12.      The grant would enable investment in new, sustainable technology which will improve the Authority's overall business continuity and resilience as well as make improvements to the efficiency and capacity of the Joint Customer Contact Centre. 

Legal Implications (to Include Human Rights Implications)

13.      Joint partnership working between the Council and Cardiff and Vale UHB will continue to be regulated through service level agreements approved by Finance and Legal Services.

Crime and Disorder Implications

14.      There are no implications to crime and disorder with this funding application.

Equal Opportunities Implications (to include Welsh Language issues)

15.      As is the standard practice in the Customer Contact Centre, all new technology will provide better and equal access to services; be bi-lingual and will improve the customer experience for patients, customers and staff of the Authority and its partners.     

Corporate/Service Objectives

16.      The funding will be used to support the project named Improving Access to Health and Social Services, which is part of the Integrating Health and Social Care Programme. The work is aligned to the Older People's Commissioning Strategy and the Director of Social Services Annual Report 2011/12. The project delivers the objectives within the Corporate Plan 2013/17 by supporting older people to maintain their independence through assisted technology; providing targeted preventative services locally via our working with health and third sector partners.

Policy Framework and Budget

17.      This is a matter for Executive decision.

Consultation (including Ward Member Consultation)

18.      The project has been given formal approval to proceed by the Primary and Community and Intermediate Care (PCIC) Clinical Board in C&V UHB. The project will report to the Integrated Health and Social Care Programme Board. The funding application has been approved in principle by the External Funding Steering Group and by Corporate Management Team.

19.      The Leader has received a presentation and update on the proposals constituting the Improving Access to Health and Social Services project as part of the wider remit of the Customer Contact Centre.

Relevant Scrutiny Committee

20.      The funding application comes under the consideration of the Social Care and Health Scrutiny Committee.

Background Papers

Appendix A: Invitation to Apply: Health, Technology & Telehealth Fund

Appendix B: Approved External Funding Proforma - Health, Technology & Telehealth Fund


Contact Officer

Elizabeth Jones - Partnership Project Manager


Officers Consulted

Tony Curliss - Operational Manager for Customer Relations   

Mike Jones, Business Manager (Partnerships)

Carys Lord - Head of Business Management and Innovation, Social Services

Lance Carver - Head of Adult Services / Locality Manager

External Funding Steering Group: Gemma Jones - Accountant


Responsible Officer:

Huw Isaac, Head of Performance and Development