The Committee received the End of Year Performance results for the period 1st April, 2014 to 31st March, 2015 as outlined in Appendix 1 to the report.


The Service Plans for 2014/15 focused on the achievement of key objectives within each Directorate which in turn contributed towards the achievement of identified outcomes in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014-15. 


Quarterly performance reports had been developed to reflect these Service Plans and had been designed to ensure that the Council reported performance in the context of progress against its objectives.


Overall, the Directorate had completed 86% of Service Plan actions at end of year, with a further 6% on track for a later completion date.  There were a total of 76 action sin the 2014/15 Service Plan, 65 were completed, 5 were on track, and 6 had slipped.  The actions that were on track were due for completion in 2016/17.  All 6 outstanding actions (slipped) would be carried to the 2015/16 Service Plan. 


Actions and performance indicators relating to Public Protection were shown on pages 14-20 of Appendix 1 to the report.  In terms of this Committee’s remit in relation to Public Protection, 17 (100%) actions had been completed during the year.  Of the 26 performance indicators for Public Protection, 22 (84.6%) had met or exceeded the target at year end, 1 (3.8%) had missed the target by more than 10% and for 3 (11.5%) measures, no performance status was applicable.  For 2 of these measures, no target had been set as they were used for monitoring purposes only and for 1 measure, no target had been set as a new indicator definition had been introduced.


In terms of notable service achievements in relation to Public Protection, significant improvements continued to be made in the delivery of Disabled Facilities Grants (DFGs) and waiting times for delivery had reduced to 198.66 days which exceeded the improvement objective target of 250 days, and based on 2013/14 all Wales benchmarking data placed us within the top quartile performance.  This performance equated to a 30% improvement on delivery times from the previous year.  Overall, positive outcomes were achieved with over 98% of customers using the service stating that they were satisfied with the DFG service.  Furthermore, over 96% of people who received DFGs during 2014/15 reported that they felt that the assistance had made them feel safer and more independent in their own homes.  The focus now was to continually improve and keep pace with the improvements made by other Authorities.


Through a comprehensive inspection process and provision of ongoing advice and training to businesses in the Vale, the number achieving a food hygiene score of 3 or more had increased.  Currently, 90.73% of food hygiene establishments were broadly compliant with food hygiene standards, up from 85% last year.


Success had been achieved in stopping door step crime through good cross boundary working.  Two rogue traders had been sentenced to 18 months prison terms following a successful prosecution led by the Vale of Glamorgan Council’s Trading Standards team.  A third man received a 12 month suspended sentence and 120 hours of community service for his role in a tarmacking scam that had at least 16 victims across South Wales. 


Through the Castleland Renewal Area scheme, the standard of housing and the local environment had been improved for residents.  Works completed during 2014/15 included a face-lifting programme for 316 homes to improve external appearance, upgrade / new central heating systems, installation of voltage optimisers, solar thermal hot water systems.  In addition, an HMO licensing scheme had been implemented in the area.  Improvements made to community facilities and the environment included the external refurbishment of the Sea Scout Hall, Holton Road.  Green Deal assessments had been undertaken for homes suitable for ECO funding and the Renewal Heat Premium Payment Scheme bids.  If successful, this would help improve the energy efficiency of the housing stock and reduce fuel poverty.


Following consideration of the report, Members were given an opportunity to comment or ask questions on the contents of the report.


Members highlighted examples of particularly good work by the Directorate, including:

-    Improvements in the Indicator relating to the Hygiene rating

-    Improvements in the Service provided in respect of Domestic Abuse.

Members expressed the view that the data included in the report should be streamlined in that:

-    There was often a lack of evidence to support the extent of completion of actions in the “Comment” column that accompanies the chart of Completed Actions in the End of Year Performance Review.  However, this evidence could be found usually in the “Comment” column of the following chart in the Review about Annual Performance Indicators.  It was suggested that the information contained in the two separate charts be combined in order to simplify the presentation of annual performance, and that the extent of completion could be included in the “Status” column of the existing chart of Annual Performance Indicators.

Having considered the report, it was




(1)    T H A T the service performance results and remedial actions to be taken to address service underperformance be noted.


(2)    T H A T Cabinet be recommended to change the format of such future reports as referred above.


(3)    T H A T progress to date in achieving key outcomes as outlined in the Corporate Plan 2013-17, the Outcome Agreement with Welsh Government 2013-16 and the Improvement Plan Part 1 2014-15 be noted.


Reasons for recommendations


(1)    To ensure the Council is effectively assessing its performance in line with the requirement to secure continuous improvement outlined in the Local Government (Wales) Measure 2009.


(2)    To make the data contained within the report more meaningful.


(3)    To consider the Visible Services end of year performance results as at 31st March 2015 in order to highlight areas for service improvement.”


Attached as Appendix – Report to Scrutiny Committee (Housing and Public Protection): 17th June, 2015