“113    TARGET SETTING 2015-16 (DDS) –


Committee received a report which:

-    Presented the proposed targets for improvement for 2015-16 for all performance indicators reported by Development Services in relation to Public Protection;

-    Highlighted the proposed deletions and additions to the Public Protection performance indicator data set for 2015-16 reported by Development Services.

The Wales Audit Office’s Annual Improvement Report of the Council 2013-14 identified the need to make greater use of external benchmarking in relation to target setting and in the reporting of performance as a means of driving improvement to ensure achievement of the level of service expected by Members.


All measures were reviewed annually to ensure they reflected changes in national policy and remained responsive to local priorities.  It also ensured that residents, Elected Members and senior officers could scrutinise key areas of Council performance throughout the year. 


At CMT on 25th March 2015, a new approach to target setting was endorsed.  This approach focused on adopting a more challenging approach to how the Council set targets by ensuring that there was an assessment of how the Council had performance.  This involved evaluating how the Council had performed against target and making best use of external benchmarking data where available, whilst balancing this against how much of a priority the indicator was to the Council and whether there was capacity to improve performance.


Following the end of year reporting period, all Directorates were asked to undertake a review of performance against all indicators in order to complete a target setting template.  All Directorates were asked to set appropriately challenging targets that both supported the principle of continuous improvement but also realistically reflected the current financial climate and the service’s capacity to improve performance.


Outlined at Appendix 2 to the report was a full suite of performance indicators that would continue to be collected and reported on during 2015-16.  Against each indicator, a target had been set and a rationale had been provided to explain why the target had been set at that level.


For 2015-16, five Improvement Objectives had been identified by the Council and of these, four had performance indicators attached to them.  This target setting exercise had enabled Directors to review their Improvement Objective targets and revise them where appropriate to reflect end of year performance.


In relation to the Outcome Agreement indicators, these targets had already been pre-agreed with the Welsh Government until 2016.  Although in principle these targets had been pre-set, in instances where the Council’s end of year performance exceeded the target for 2014/15, Directorates had the opportunity to set more internally challenging targets in order to drive the upward trend in performance.


For the remaining local level indicators, targets should have been set based on the Council’s over-riding principle to secure continuous improvement.  However, where it had been identified that budgetary pressures and / or service delivery pressures were likely to impact on the Council’s ability to continue to improve performance, this was clearly stated in the rationale section of Appendix 2.


During 2014-15, the Council reported on a total of 413 indicators.  Following a review of performance for 2014-15, 357 indicators were being proposed to be collected and reported on during 2015-16, 342 of these being existing measures that would be carried forward from last year.


The proposed deletion of indicators for 2015-16 was detailed in Appendix 3 to the report.


In terms of this Committee’s remit in relation to Public Protection, target setting was summarised as follows:

  • There were 22 indicators that were relevant to the remit of this Committee and for all of them, it was possible to set a target and direction of travel.
  • 54.5% (12) of these targets had been set to exceed performance compared with the previous year, 36.4% (8) targets had remained relatively static and just 9.1% (2) targets had been set lower than last year.
  • A total of 6 indicators had been set to achieve best possible performance, and 5 of these looking to continue to maintain best possible performance on the previous year.
  • Of the 11 national Public Protection indicators where data could be benchmarked against the previous year, 2 targets had been set to achieve top quartile performance compared with 2013-14.  A further 4 targets had been set in line with or to improve on the Welsh average for 2013-14.
  • No Public Protection indicators that were also Improvement Objectives and / or Outcome Agreement indicators had revised their targets so that they were more internally challenging.
  • There were 2 proposed deletion of indicators for 2015-16 relevant to Public Protection.  These were for:  DS/M004 percentage of people who had received assistance in the renewal area who felt the assistance had improved their living conditions and DS/M010 average Disabled Facilities Grant amount.  The rationale for deleting these two indicators was outlined in Appendix 3 to the report.  There were no new indicator additions for 2015-16.

Having considered the report, it was




(1)    T H A T the target of 90% for Indicator M003 (the percentage of customers satisfied with the Disabled Facilities Grant service) be increased to 95%.


(2)    T H A T, in future such reports to this Committee include only Indicators relevant to this Committee.


(3)    T H A T the Performance Indicators be grouped by means of the nature of the Indicator in order to make the report easier to follow i.e. group all Disabled Facilities Grant related matters together.


Reasons for recommendations


(1)    To set a challenging yet realistic performance improvement target in line with the requirements under the Local Government (Wales) Measure 2009.


(2&3)    To make the report more meaningful for the Members of the Committee.”


Attached as Appendix – Report to Scrutiny Committee (Housing and Public Protection): 17th June, 2015