Agenda Item No


The Vale of Glamorgan Council


Scrutiny Committee (Corporate Resources) 13th November, 2012


Report of the Managing Director


Staff Survey 2012 Updated Action Plan


Purpose of the Report

1.             To seek Scrutiny Committee approval of the attached updated action plan.


1.             That the Committee approves the updated action plan attached at Appendix A to address the issues revealed by the recent employee survey and refer the plan to Cabinet for consideration.

2.             That the actions contained in the plan are incorporated into, and monitored in line with, existing departmental service plans.

Reasons for the Recommendations

1&2. To ensure that appropriate action is taken in response to the views of Council staff.



2.             This staff survey represents the fifth large-scale staff survey. An external research company carried out the first in 2003, since which time it has been conducted internally using Snap survey software.

3.             The survey is conducted every two years to obtain an insight into staff opinions on a range of topics and to ascertain if there have been any shifts in staff opinion as well as to identify areas for further improvement.

4.             The 2012 survey revealed a number of issues that need to be addressed. These are detailed in the action plan attached at Appendix A.

Relevant Issues and Options

5.             The key issues that have arisen form this year's survey include:

·         While internal communications are generally considered to be effective, there are staff working in some areas of the Council that do not feel that they have access to sufficient information about the organisation to carry out their roles effectively.

·         There is a need to ensure consistency across the organisation regarding staff opinion on the learning and development opportunities available to them.

·         There is a need to ensure consistency across the organisation regarding staff experiences of the PDR process.

·         A large minority of respondents do not feel they are adequately consulted about changes within the organisation.

·         A significant minority of respondents do not feel they receive recognition for doing good work.

6.             The action plan will pursued as part of the staff engagement strategy that is being developed by the Human Resources Department.

Resource Implications (Financial and Employment)

7.             The planning and implementation of this survey was carried out internally using existing budgets.

Sustainability and Climate Change Implications

8.             None.

Legal Implications (to Include Human Rights Implications)

9.             None.

Crime and Disorder Implications

10.        None.

Equal Opportunities Implications (to include Welsh Language issues)

11.        Considerable efforts were made to consult harder to reach staff, which included sending surveys to home addresses (for home care staff) and incentives and assistance with completing forms (Alps and Court Road Depot).

Corporate/Service Objectives

12.        The results of this survey will be incorporated into the updated corporate and service plans.

Policy Framework and Budget

13.        This is a matter for executive decision.

Consultation (including Ward Member Consultation)

14.        None.

Relevant Scrutiny Committee

15.        None.

Background Papers


Contact Officer

Robert Jones, Corporate Consultation Officer


Officers Consulted

Corporate Management Team

Head of Performance and Development

Head of Human Resources

Operational Manager - Corporate Policy and Communications


Responsible Officer:

Sian Davies, Managing Director