Agenda Item No. 6


The Vale of Glamorgan Council


Scrutiny Committee (Economy and Environment): 2nd December 2014


Report of the Director Development Services


Quarter 2 Development Services Performance Report 2014-15


Purpose of the Report

1.         To present the performance results for Quarter 2, 1st July-30th September, 2014-15.


1.         That Committee note service performance results and remedial actions to be taken to address service underperformance.

2.         That Committee note progress to date in achieving key outcomes as outlined in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014-15.

Reasons for the Recommendations

1.         To ensure the Council is effectively assessing its performance in line with the requirement to secure continuous improvement outlined in the Local Government Measure (Wales) 2009.

2.         To consider the Quarter 2 Development Services performance results as at 30th September 2014 in order to identify service areas for improvement.


2.         The Service Plans are designed to focus on the achievement of key objectives within each directorate which in turn contribute towards the achievement of identified outcomes in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014-15. 

3.         Quarterly performance reports have been developed to reflect these Service Plans and designed to ensure that the Council reports performance in the context of progress against its objectives. 

4.         The performance report is structured as follows:

  • An overview provides a snapshot of the directorate's progress towards achieving the objectives contributing towards its service outcomes. It highlights progress towards key actions in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014-15 for which the directorate has lead responsibility. Examples of exceptional performance during the quarter are highlighted as are any key areas of slippage and the planned remedial action to bring these back on track.
  • A brief evaluation is provided of each service outcome outlining overall progress (including actions and performance measures) towards achievement.
  • Detailed progress is reported for each service objective looking at all actions broken down into completed, on track, slipped and not started actions.
  • Progress is provided for all performance indicators using the traffic light system (red, amber and green).  A 'red' status relates to measures that have missed target by more than 10%; 'amber' relates to performance within 10% of target and 'green' to performance that is on or has exceeded target. All areas of underperformance identified include a reason for the poor performance and proposed remedial actions.

Relevant Issues and Options

5.         Development Services is well on track to achieve the objectives contributing to its service outcomes, with 95% of actions currently either completed or on track. Of the 40 Corporate Plan actions within the Service Plan, 2 (5%) have been completed, 36 (92%) are on track and 1 has slipped.

6.         There are 15 actions relating to the Improvement Objectives and 93% (14) are either completed or on track to be completed with 1 action reported as slipped.

7.         There are currently no Outcome Agreement actions in place for the service. Of the 11 measures relating to the Outcome Agreement, 1 is reported quarterly and this has met target.

8.         The majority of actions and measures relating to this Committee can be found under Objectives1, 3 and 4 on pages 4-6, 12-16 and 16 -21 respectively.

9.         Of 38 performance indicators, 26 have met or exceeded target, 8 are within 10% of target and 1 has missed target by more than 10%. A RAG status was not applicable to 3 indicators.

10.      The indicator that has missed target relates to DM2a- The percentage of 'full plan' applications approved first time. Meeting the target of 20% is challenging particularly when most will require a Section 106 legal agreement.

11.      In relation to exceptional performance, the Council held another hugely successful summer events programme at Barry Island which saw significant numbers of visitors to the island for a varied programme of events throughout the Summer holidays. The Council also facilitated a valuable discussion on its Draft Destination Action Plan at the Vale of Glamorgan Agricultural show in August with the feedback informing on-going consultation on the Plan.

12.      Slippage was reported in a number of actions:

  • [DS/A177 (IO4)] Limited progress has been made in seeking resources to deliver traffic management improvements in High Street/ Broad Street, Barry, although this is likely to be the subject of a Cabinet Report before the end of December 2014.
  • In relation to Penarth Esplanade, work has recently commenced on feasibility and initial design integrating public realm enhancements and traffic management options and will involve stakeholders, businesses and the Town Council [DS/A082 (CP/R1)].
  • Work to deliver a full programme of member training on land use and transportation planning will resume with a Member training session scheduled for November [DS/A184].
  • For DS/A171 limited progress has been made in relation to providing project management support for the Council' School Investment Programme including bringing forward surplus sites for redevelopment.

13.      A detailed report of the directorate’s overall performance is provided at Appendix 1.

Resource Implications (Financial and Employment)

14.      There are no additional budgetary implications arising from this report although underperformance in some areas may have a negative impact on external assessments of the Council and could put certain funding opportunities at risk.

Sustainability and Climate Change Implications

15.      Underperformance issues relating to sustainability will be given due consideration both corporately and within the relevant service areas.

Legal Implications (to Include Human Rights Implications)

16.      The Local Government Act 1999, the Wales Programme for Improvement and the Local Government (Wales) Measure 2009 require that the Council secure continuous improvement across the full range of local services for which it is responsible.

Crime and Disorder Implications

17.      Underperformance issues relating to crime and disorder will be given due consideration both corporately and within the relevant service areas.

Equal Opportunities Implications (to include Welsh Language issues)

18.      Underperformance issues relating to equalities will be given due consideration both corporately and within the relevant service areas.

Corporate/Service Objectives

19.      The Corporate Plan 2013-17 outlines community leadership as a priority for the Council. Improving how the Council evidences and reports achievements of its outcomes and objectives contributes towards effective community leadership.

Policy Framework and Budget

20.      This is a matter for Executive decision.

Consultation (including Ward Member Consultation)

21.      The information contained within the report is based on quarterly returns provided by service directorates to the Performance and Development Team. An overall Council report on performance has been considered by Cabinet.  Quarterly performance reports are reported to relevant Scrutiny Committees.

Relevant Scrutiny Committee

22.      Economy & Environment

Background Papers

Quarter 2 Performance Report

Contact Officer

Julia Esseen, Corporate Performance Co-ordinator


Officers Consulted

Corporate Management Team

Huw Isaac, Head of Performance and Development

Julia Archampong, Performance Manager


Responsible Officer:

Rob Thomas, Director of Development Services