Agenda Item No. 8


The Vale of Glamorgan Council


Scrutiny Committee (Economy and Environment): 15 July 2014


Scrutiny Committee (Housing and Public Protection): 16 July 2014


Report of the Director of Development Services


Development Services End of Year Performance Report 2013/14 and Target Setting 2014/15


Purpose of the Report

1.         To present end of year performance results for the period 1st April 2013 to 31st March 2014 and proposed service targets for 2014/15.


1.         That Committee note service performance results and remedial actions to be taken to address service underperformance. (Paragraphs 5-18 with full details in Appendix 1.)

2.         That Committee note progress to date in achieving key outcomes as outlined in the Corporate Plan 2013/17 and the Improvement Plan Part 1 2013/14. (Paragraphs 6-7 with full details in Appendix 1.)

3.         That Committee consider proposed service targets for 2014/15. (Paragraphs 19-21 with full details in Appendix 2.)

4.         That Committee refer any recommendations to Cabinet for approval.

Reasons for the Recommendations

1.         To ensure the Council is effectively assessing its performance in line with the requirement to secure continuous improvement outlined in the Local Government (Wales) Measure 2009.

2.         To enable the Council to demonstrate achievement of its objectives and identify service areas for improvement work.

3.         To ensure challenging targets are set against the Council's measures for improvement, reflecting our commitment to continuously improve services whilst mindful of significant financial and service demand pressures over the coming year.

4.         Cabinet have final decision making powers.


2.         Service Plans for 2013/14 focus on the achievement of key objectives within each directorate which in turn contribute towards the achievement of Corporate Plan and Improvement Plan outcomes.

3.         Quarterly performance reports reflect 2013/14 Service Plans and are designed to ensure the Council reports performance in the context of progress against its objectives. 

4.         End of year (quarter 4) service performance reports are cumulative and comprise performance information covering the period 1st April 2013 to 31st March 2014 (Appendix 1). The report is structured as follows:

·           An overview provides a snapshot of the directorate's progress towards achieving the objectives contributing towards its service outcomes. It highlights progress towards key actions in the Corporate Plan 2013-17 and the Improvement Plan Part 1 2013/14 for which the directorate has lead responsibility. Examples of exceptional performance during the year are highlighted as are key areas of slippage and the planned remedial action.

·           A brief evaluation is provided of each service outcome outlining overall progress (including actions and performance measures) towards achievement.

·           Detailed progress is reported for each service objective looking at all actions broken down into completed, on track, slipped and not started actions. Progress is provided for all performance indicators using the traffic light system (red, amber and green).  A 'red' status relates to measures that have missed target by more than 10%, 'amber' relates to performance within 10% of target and 'green' to performance that has met or exceeded target.  All areas of underperformance identified include a reason for the poor performance and proposed remedial actions.

Relevant Issues and Options

5.         The department has completed 71% of service plan actions at end of year, with a further 11% on track for a later completion date. Details are available under each objective. There are a total of 157 actions in the plan; 112 are completed, 17 are on track, 26 have slipped and 2 have not been started.

6.         The department has completed 70% of the actions against the Corporate Plan that were included in the 2013/14 service plan and a further 23% of actions are on track for a later completion date. Of the 44 actions within the service plan, 31 are completed, 10 are on track and 3 have slipped.

7.         67% of our Improvement Objective actions are completed. Of the 3 actions within the service plan, 2 have been completed and 1 has slipped.

8.         There are no Outcome Agreement actions in the 2013/14 plan, as the Outcome Agreement was not agreed until 1 April 2014.

9.         Of the 75 performance indicators in the plan, 20 (27%) did not have targets set for 2013/14. 33 (44%) met or exceeded target at end of year, 7 (9%) were within 10% of target and 4 (5%) missed target by more than 10%. Data was unavailable for 11 (15%) indicators.

10.      In terms of notable performance, a large number of housing schemes were approved during the year which will deliver affordable housing in the Vale over the coming years including, Culverhouse Cross, Wenvoe, Ystradowen and Llantwit Major, contributing to the Council's aim of affordable, good quality suitable housing for residents.

11.      Barry Island regeneration which is due to be completed in June 2014 will see significant improvements to the public realm, helping to attract more visitors and businesses to the island.

12.      The annual school sport survey highlighted that 44% of children and young people in the Vale participate in sport and physical activity at least 3 times a week. This performance ranked the Vale 2nd in Wales for participation, contributing to the council's aim of increasing levels of physical activity and encouraging healthy lifestyles.

13.      Our Leisure Centre partnership with Parkwood has proved to be a success, both in terms of reducing costs and improving the experience to the customer as a result of the implementation of improvements to all centres.

14.      Delivery time for disabled facilities grants continue to improve with our performance at 284 day from 346 in the previous year.  Over 97% of people who received disabled facilities grants during 2013/14, felt that the assistance had made them safer and more independent in their own homes. This is a further improvement on our performance of 90% in 2012/13.

15.      The tender for a framework contract to enable a more effective delivery of Adaptation works was advertised on 31 March 2014 [DS01/A011 (IO/02)]. Builders are to be interviewed on the 20 and 21 May with the intention for the framework to commence on 1 July 2014.

16.      Work to produce a procedure for the provision of a School Crossing Patrol service will be carried forward to the 2014/15 service plan [DS02/A024 (CP/CPS3)]. The focus this year has been on maintaining an adequate service in light of challenging resources.

17.      The Barry Island Regeneration project is due for completion in June 2014 [DS06/A103 (CP/R9)].

18.      A scheme allowing objectors and applicants to directly address the Planning Committee is in progress and will be introduced following the annual meeting in May 2014 [DS10/A151 (CP/CL6)].

Proposed Service Performance Indicators and Targets 2014/15

19.      A review of performance indicators has taken place to ensure that the Council collects indicators which effectively monitor service plan objectives and outcomes. New indicators and deletions have been proposed to enable services to better demonstrate achievement of service objectives and outcomes.  Appendix 2 outlines proposed service targets for 2014/15 by service plan area.

20.      Some targets are set in accordance with previously agreed targets in statutory council documents such as the Improvement Plan and the Outcome Agreement. Where relevant, this is indicated in the comment box. Please note that these targets have already been agreed in consultation with members and Welsh Government and cannot now be amended.

21.      The target setting report also includes end of year performance data. In a small number of instances, this may differ from the end of year data in Appendix 1. This is because reports for Appendix 1 are produced through the Ffynnon system, and therefore had to be finalised before the end of the contract at the end of May. Therefore, where data has been updated or verified since this date, this has been updated in Appendix 2, but not in Appendix 1.

Resource Implications (Financial and Employment)

22.      There are no additional budgetary implications arising from this report although underperformance in some areas may have a negative impact on external assessments of the Council and could put certain funding opportunities at risk.

Sustainability and Climate Change Implications

23.      Underperformance issues relating to sustainability will be given due consideration both corporately and within the relevant service areas.

Legal Implications (to Include Human Rights Implications)

24.      The Local Government Act 1999, the Wales Programme for Improvement and the Local Government (Wales) Measure 2009 require that the Council secure continuous improvement across the full range of local services for which it is responsible.

Crime and Disorder Implications

25.      Underperformance issues relating to crime and disorder will be given due consideration both corporately and within the relevant service areas.

Equal Opportunities Implications (to include Welsh Language issues)

26.      Underperformance issues relating to equalities will be given due consideration both corporately and within the relevant service areas.

Corporate/Service Objectives

27.      The Corporate Plan 2013-17 outlines community leadership as a priority for the Council. Improving how the council evidences and reports achievement of its outcomes and objectives contributes towards effective community leadership.

Policy Framework and Budget

28.      This is a matter for Executive decision.

Consultation (including Ward Member Consultation)

29.      The information contained within the report is based on quarterly returns provided by service directorates. Quarterly performance reports are reported to Cabinet and relevant Scrutiny Committees.

Relevant Scrutiny Committee

30.      Economy and Environment
Housing and Public Protection

Background Paper

End of Year Performance Report, Cabinet, 30 June 2014


Contact Officer

Julia Archampong, Performance Manager.


Officers Consulted

Corporate Management Team

Huw Isaac, Head of Performance and Development


Responsible Officer:

Rob Thomas, Director of Development Services