Agenda Item No. 9


The Vale of Glamorgan Council


Scrutiny Committee (Housing and Public Protection): 16 July, 2014


Report of the Director for Visible Services and Housing


Update on Housing Improvement Programme


Purpose of the Report

1.         To provide Scrutiny Members with performance information relating to the Welsh Housing Quality Standard (WHQS) improvement works in council housing in the Vale of Glamorgan.


1.         That Members note the current performance and the improving delivery times and customer satisfaction.

Reason for the Recommendation

1.         To ensure Members are furnished with necessary performance information pertaining to WHQS (attached as Appendix A).


2.         The Welsh Housing Quality Standard Improvement Programme has been operational since September 2012. Members of this Committee requested that, due to the reputational and financial risk of such a high profile contract, regular performance reports be presented.

Relevant Issues and Options

3.         From the table attached as Appendix A, it is evident that, overall, operational performance continues to improve in both terms of delivery times and customer satisfaction. Officers from Property Services continue to have regular meetings with all contractors at both an operational and senior management level. Complaints monitoring is being undertaken on a regular basis. The Tenant Liaison team continue to support tenants through the upheaval of works and ensure that they are informed at an early stage of the complex nature of the work being undertaken. Officers from both Housing and Building Services and Property Services continue to work together to seek appropriate forms of respite for those tenants that are unable to live in their home whilst the works are being undertaken.

Resource Implications (Financial and Employment)

4.         There is no resource requirements associated with this paper, however, reviewing our approach to the Housing Improvement Programme may result in resource implications.

Sustainability and Climate Change Implications

5.         The efficient and effective delivery of housing improvements increases the quality of life for our tenants.  The improvements include various energy saving works which help to reduce domestic energy consumption, hence assisting in protecting the natural environment.

Legal Implications (to Include Human Rights Implications)

6.         There are no Legal Implications at this time.

Crime and Disorder Implications

7.         Long term empty properties can have an adverse impact on the perception of residents living on our estates and can lead to increased levels of vandalism and crime.

Equal Opportunities Implications (to include Welsh Language issues)

8.         Improving our approach to housing refurbishment will benefit all parts of the community for which we serve.

Corporate/Service Objectives

9.         To manage the Council's workforce, money, information and assets efficiently, effectively and securely.

10.      Satisfying WHQS will improve the housing stock therefore contributing to the health, wellbeing and safety of tenants and other residents.

Policy Framework and Budget

11.      This report is within the policy framework and budget.

Consultation (including Ward Member Consultation)

12.      The report presents Vale wide information so no ward member consultation is required.

Background Papers



Contact Officer

Hayley Selway - Head of Housing and Building Services - Tel 02920 673117.


Officers Consulted

Operational Manager - Property Services

Operational Manager - Legal Services

Accountant - Housing and Building Services

Accountant - Visible Services


Responsible Officer:

Miles Punter - Director of Visible Services and Housing.