Agenda Item No. 7


The Vale of Glamorgan Council


Scrutiny Committee (Housing and Public Protection): 8th October 2014


Report of the Director of Development Services


Quarter 1 Development Services Performance Report 2014-15


Purpose of the Report

1.         To present the performance results for Quarter 1, 1st April-30th June, 2014-15.


1.         That Committee note service performance results and remedial actions to be taken to address service underperformance.

2.         That Committee note progress to date in achieving key outcomes as outlined in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014-15.

Reasons for the Recommendations

1.         To ensure the Council is effectively assessing its performance in line with the requirement to secure continuous improvement outlined in the Local Government Measure (Wales) 2009.

2.         To consider the Quarter 1 Development Services performance results as at 30th June 2014 in order to identify service areas for improvement.


2.         The Service Plans are designed to focus on the achievement of key objectives within each directorate which in turn contribute towards the achievement of identified outcomes in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014-15. 

3.         Quarterly performance reports have been developed to reflect these Service Plans and designed to ensure that the council reports performance in the context of progress against its objectives. 

4.         The performance report is structured as follows:

·         An overview provides a snapshot of the directorate's progress towards achieving the objectives contributing towards its service outcomes. It highlights progress towards key actions in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014-15 for which the directorate has lead responsibility. Examples of exceptional performance during the quarter are highlighted as are any key areas of slippage and the planned remedial action to bring these back on track.

·         A brief evaluation is provided of each service outcome outlining overall progress (including actions and performance measures) towards achievement.

·         Detailed progress is reported for each service objective looking at all actions broken down into completed, on track, slipped and not started actions.

·         Progress is provided for all performance indicators using the traffic light system (red, amber and green).  A 'red' status relates to measures that have missed target by more than 10%; 'amber' relates to performance within 10% of target and 'green' to performance that is on or has exceeded target. All areas of underperformance identified include a reason for the poor performance and proposed remedial actions.

Relevant Issues and Options

5.         Overall the service is well on track to achieve the objectives contributing to its service outcomes, with 96% of actions currently on track. The service's progress against Corporate Plan actions is also on course with 97% of actions on track for completion. Of the 40 Corporate Plan actions within the Service Plan, 39 are on track and only one has slipped. The service also has 100% (15) of its Improvement Objectives actions on track for completion. The service currently has no Outcome Agreement actions. All actions and performance indicators relating to Public Protection can be found on pages 7-11 of appendix 1.

6.         Of the 38 performance indicators, 24 have met or exceeded target (11 of which were for Public Protection), 3 were within 10% of target, 4 had missed target by more than 10% (3 of which were for Public Protection), 1 indicator had no target set due to a definition change (Public Protection PSR006- The average number of calendar days taken to deliver low cost adaptation works in private dwellings where the Disabled Facilities Grant process is not used), data was not collected for 4 indicators (No data was reported for one Public Protection Indicator DS/M012-The percentage of all domestic abuse incidents which are repeat offences) and for the  remaining 3 Development Services indicators (DS/M014- Number of registrations in afterschool and community dragon sports clubs, DS/M015- Percentage of children and young people taking part in the 5x60 scheme and DS/M016- Number of children attending play schemes), data will not be available until mid -August) and for 2 indicators a RAG status was not applicable (No RAG was available for one Public Protection indicator).

7.         In terms of exceptional examples of performance, in May 2014 the Council was shortlisted for a number of awards by the Chartered Institute of Logistics and Transport. The Council was highly commended in categories of 'excellence in improving customer experiences' and 'professional of the year'. The Council was runner-up in the 'travel demand management' category for the Greenlinks Community Transport operation. The Council was also runner-up in both the 'partnership' category and 'excellence in passenger transport' as well as overall winner in the 'travel demand' category for work with New Adventure Travel in delivering the subsidised 303/304 Bus service.

8.         In April 2014, construction projects relating to the new housing scheme at Golwg Y Coed and various domestic schemes were winners at the South Wales Local Authority Building Control ' Built in Quality Awards'. Both submissions were judged against all Wales entries in June and the Vale of Glamorgan contractor has been judged the winner for various schemes undertaken in partnership with our Building Control group, demonstrating excellence in housing construction within the Vale of Glamorgan.

9.         There were three actions where slippage was reported as follows:

·         DS/A082 (CP/R1) A bid for the regeneration of Penarth Esplanade was unsuccessful, so the department has been reviewing options to establish how this work can be taken forward, possibly in partnership with PTC and other stakeholders and businesses.

·         DS/A184- Staffing issues and other key priorities have resulted in the delay of training on land use and transportation planning for Members. A programme of training will re-commence early 2015.

·         DS/A185 Delivery of Agents and Town and Community Council Forum on Planning and Transportation matters has been delayed. A programme of engagement will re-commence in early 2015.


10.      No slippage against actions was reported for Public Protection.

11.      A detailed report of the Directorate's overall performance is provided at Appendix 1.

Resource Implications (Financial and Employment)

12.      There are no additional budgetary implications arising from this report although underperformance in some areas may have a negative impact on external assessments of the council and could put certain funding opportunities at risk.

Sustainability and Climate Change Implications

13.      Underperformance issues relating to sustainability will be given due consideration both corporately and within the relevant service areas.

Legal Implications (to Include Human Rights Implications)

14.      The Local Government Act 1999, the Wales Programme for Improvement and the Local Government (Wales) Measure 2009 require that the council secure continuous improvement across the full range of local services for which it is responsible.

Crime and Disorder Implications

15.      Underperformance issues relating to crime and disorder will be given due consideration both corporately and within the relevant service areas.

Equal Opportunities Implications (to include Welsh Language issues)

16.      Underperformance issues relating to equalities will be given due consideration both corporately and within the relevant service areas.

Corporate/Service Objectives

17.      The Corporate Plan 2013-17 outlines community leadership as a priority for the council. Improving how the council evidences and reports achievements of its outcomes and objectives contributes towards effective community leadership.

Policy Framework and Budget

18.      This is a matter for Executive decision.

Consultation (including Ward Member Consultation)

19.      The information contained within the report is based on quarterly returns provided by service directorates to the Performance and Development Team. An overall Council report on performance has been considered by Cabinet.  Quarterly performance reports are reported to relevant Scrutiny Committees.

Relevant Scrutiny Committee

20.      Economy and Environment and Housing and Public Protection

Background Papers

Quarter 1 Performance Report, Cabinet, 22nd September 2014

Contact Officer

Julia Esseen, Corporate Performance Co-ordinator


Officers Consulted

Corporate Management Team.

Huw Isaac, Head of Performance and Development.

Julia Archampong, Performance Manager.


Responsible Officer:

Rob Thomas,

Director of Development Services.